In the effort to resolve this matter we will be overnighting a check for the amount $that Mr*** feels was an overpaymentFrom reviewing the complaint this is the only other matter unresolved with this caseThank you
I am rejecting this response because:
It has been over days since I walked into their dealership Why did they run my credit before a deal was finalized? This is my issue They keep saying I knew something but Michael or the corporate office was not there when they said submit the credit application tonight (November 8) and the car will be ready by the first of the weekBrian and Gust said this! (Which none of this happen)No one would communicate with me the status of the vehicle until after my complaint with the N.Cdepartment of justice Michael, Gust, Brett or Brian reached out to me about the vehicle! The only thing I want is for the credit inquiries to be removed because per them, the car was really not for sale at the time they took my credit application on November 8, If they removed the inquiries and contact Equifax then we will no longer have an issue If not, then I will reserve the right to seek legal action against them
Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for the opportunity to look into this complaint This customer came in on 10/with the complaint that he had to tap on the key and jerk the steering wheel to get the vehicle to crankWe rebuilt his ignition switchHe returned 10/
with his check engine light on and the code for an engine misfireWe explained to him and his son that engine misfire issues are not related to ignition switch repairHe did not want to pay for more repairsOur repair would in no way have caused an engine misfire
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I personally drove the vehicle to the shop my self as oppose to letting my son drop it offI explain to the service advisor who s name is Kathy that to only fix what The problem is.She calls me back with a long list of problems with my vehicleI explain to her we that conversation prior to me dropping the vehicle off, and she was suppose to be trying to fix anything elseThey
Did not do what I asked of them
Final Business Response /* (4000, 9, 2015/10/20) */
As the customer states he dropped off his vehicle and stated to fix the ignition While the vehicle was in for that our technician recommended some items We called the customer, who as he admits advised us not to do anything except what he came in for That is exactly what we did Since he stated he did not want anything via the phone it was not written as recommendations on the work order But per the customers own admission we did call him and advise him these items needed repaired, the issues he is having is a result of the items that were already in need of repair prior to our ignition rebuild
Thank you for the opportunity to respondThe financial institution finalized this deal on 6/23/We apologize for any miscommunication regarding the financing
Thank you for the opportunity to look into this complaintWhile the part is a wear and tear so it's not covered under the warranty, we would be happy to provide the part as a gesture of goodwillWe strive for excellent customer service and hope this demonstrates our desire to continue our service
to Mr***Please feel free to reach out to Mike H***, General Manager at Crown Dodge, to make arrangements for the replacement We appreciate your business and hope to regain your trust
Thank you for the opportunity to look into this matterA check in the amount of $13,has been mailed to the finance companyWe have reached out to the finance company and confirmed that amount is good and will not be counted as past due if received by 2/15/18, this should not be a problem
and should be there in the next day or two at the mostWe are currently reaching out to the DMV to check the status of the tag and will respond as soon as we get more informationWe certainly appreciate our customer and want to get closure on this as quickly as possibleThank you
I am rejecting this response because:
It hasn't not
been solvedHe contacted me and said it would have been last week and it is notHe also lied and said it would be done Friday then changed it Monday and has not answered my calls since thanI have called times and left voice mailsI do not have my plate nor is the car in my nameNothing has been done or improvedNothing at allThis is rediculous I have made two months payments but don't have a license plate tagI can't even get a parking pass for my college due to no plate tag.
Thank you for the opportunity to respondWe certainly understand our customers frustrations with needed repairs so soon after purchase, and as such we tried to ease this by provided a loaner vehicle while the repairs were handled at no costWe do not find any evidence that the vehicle was in any
accidentsHowever, if our customer is not satisfied with the vehicle he purchased, we are more than happy to explore trade optionsPlease reach out to Mike H***, General Manager at Crown Dodge directly to assist with this processWe appreciate your business and want you to be happy with your purchases
Thank you for the opportunity to look into this complaint and respondCustomers first visit to dealer was on 6/2/with concern of vibration when driving around MPH and pulls to the leftA free multipoint inspection was done at this timeCustomer declined tires and alignment on this visit
No issues with cooling system seen in multipoint Vehicle had milesVehicle came back on 7/13/with mileage of with no start concernFound that upper radiator hose was broken in half there was no coolant in the systemCompression test found damage to enginePictures were taken and estimate submitted to Chrysler for powertrain repairChrysler denied the claim as the radiator hose was point of failure and cause of engine failureRadiator hose is not covered under powertrain warrantyCustomer has had us call the dealer where she purchased car and they had us submit estimate to them directly and they also denied assisting customerWhile we strive for excellent customer service, there was no evidence of an issue during the multi point inspection that was performed as a complimentary service while diagnosing the customers pulling/vibration concern which was the reason for their visit to our dealershipThis concern should be addressed with either the manufacturer in regards to the what they cover under warranty or with the dealership who sold the vehicleWe were simply asked to diagnosis the pulling which we didthank you
When Ms*** test drove the vehicle, it was our understanding, that her intention was to proceed with the purchase of this vehicle once the vehicle was readyMs*** signed and agreed to have her credit pulled for the purpose of securing financingWe had her consent to pull her creditHowever, in the interest of customer satisfaction, we will send the appropriate letter to Ms*** that she can forward to the bureaus for the removal of the inquiries
Thank you for the opportunity to look into this situationWe have reached out to our customer and in the interest of customer satisfaction will be issuing a full refund as well as any interest that would have been paid toward that amountThank you again
I received the check in the mail for not only the overpayment to GMC financial, but also for the price of the lease changeThank you Revdex.com for your assistance in this matterThank you business for cooperating with Revdex.com.
Thank you for the opportunity to respondMr*** did purchase a vehicle that had been just traded in by another customerUnexpectedly the other customers financing could not be completed therefore the trade had to be returned to the original ownerBecause of this inconvenience to Mr*** we
provided a new loaner vehicle for him to drive until he could decide if he would like us to look for another vehicle to purchase or which direction he would like to goWe provided that loaner for weeks at no costMike H***, General Manager also advised Mr*** that we are more than happy to reimburse him for any accessory that he put on the vehicle but we do require a receiptThe reason we must require a receipt is for accounting/auditing purposesWe are still happy to help if you can submit receipts we will get a check overnighted to Mr***. While we strive for excellent customer service this situation was out of our controlWe will do what we can to assist Mr***
I am rejecting this response because:
That is incorrect the vehicle that was offer to me was advise that it had all the features of the car I currently had just with more upgrades so I ask for the stock number and the company that the car was being shipped fromit was coming from a company in SC called *** * *** *** and the Vin number ended with *** which I have the text msg from the general mgr to prove it and it was on Nov 4th that he texted me and I purchase Oct 27thThe car is still available online so that you can see why I didn't accepted it due to the car was not the same as the one I had because he lied and said it had everything same except additional things was sunroof and navigation which was not true once I reviewed online the car was not blackout with blacktop package it didn't have black rims or the black fuel cap and the inside was not fully black when that is what my car wasSo when I ask if those things could be added to the one he was trying to give me, he was not sureI would rather have what I ask for vs being sold a car that I was lied to about and once it was delivered to me on Sunday from Fayetteville NC didn't have the navigation which I have text msg from general mgr to prove that as wellSo yes I declined the car that was offer to me bec it was another lie once viewed online and now another lie saying it isn't available anymore which it is still in SC at the same dealership but not the features that I was advise aboutCrown please get it together I have been purchasing cars from Crown for years, so I have never had this type of problemsWhen I ask general mgr to change out the radio just to give me navigation system that would have made it so much easier I was advise not able to be done tooOh, *** * *** just told me mins ago today 12/14/they still have car but on hold now.
I am ok with accepting the black RT challenger in SC that has the navigation, leather seats/ heated seats and the sunroofThe Tint that the dealer added to the windows will need to have on windows, plus if possible to swap rims but if unable to swap rims that is okI will still accept in place of the one I haveThank you
As we stated in the earlier response, we are happy to have our body shop paint the hood and top we just need the customer to reach out to Mike H***, General Manager at Dodge to make the arrangementsWe are not willing to pay to have another shop complete the repairs because we could not guarantee someone else's workIf you would like us to arrange this please call Mike H*** at ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.Friend Lumber ("the business") responded that:? “We were not involved with the installation...”.? If that is the case, they should not have charged me for it? How can a business include installation as a line item in a bill and then deny responsibility for it?Further, if the builder (*** ***) was responsible for the installation as Friend Lumber has stated in their response, and I worked directly with the builder, why am I paying Friend Lumber for it?? Friend Lumber states that *** *** was the “customer”.? This is not correct.? My husband and I were the customersWe worked directly with the business to design, approve and pay for the cabinets with our *** *** credit card.? This involved? several in person meetings and no fewer than emails with the sales representative.? The order was not placed until we confirmed and agreed to itThis is corroborated in the business’s response to the Revdex.com that:i.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “I met with the *** on the phone, over the internet, and in person during the Spring of to plan their kitchen, basement, main and master bath and cabinetry.” ii.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “I wrote an order (see enclosed) for a total of $ 26,and the *** gave me a deposit on July 2nd, for $14,leaving $balance for the cabinetry.”? NOTE - the order included a $3k "installation fee" (as per their response) bringing the total to $29,
Friend Lumber has stated that they would "be happy" to aid with the repair of the cabinets? I've requested their help with this in the past and they offered to sell me more stuff, like a repair kit? This isn't at all helpful? They have taken no responsibility for this, despite having charged me an installation fee, and when I've contacted them for help they either avoided my phone calls or simply refused to offer assistance? It's been a very frustrating experience that other consumers should be made aware of and protected from? I deserve the $3k installation fee back and request that it is returned to me as soon as possible? Thank you.? ? ? ?
Thank you for the opportunity to look into this matterIt is our understanding from the sales manager that the customer purchased her vehicle on the last day of the month and returned three days laterAt that point MrF* offered to get the customer the vehicle that had the features she
requested, this vehicle was $but the payments could remain the sameThe customer declined to take that deal and stated she was satisfied with the vehicleHer deal was funded and finalized by the finance companyA week later the customer contact MrF* again stating that she had changed her mind and did want to purchase the vehicle with the upgradesWe reached out to the other dealer who had that vehicle but it had sold at that time and was no longer availableWhile we are sorry to hear that our customer is not happy with the vehicle she purchased, we did provide an option for the car she truly wanted but she declined that offerWe can no longer offer her a vehicle that is not available
Please find attached the pre-purchase checklist, the denial from Chrysler and the repair order for this customerThe repair order is what the service advisor writes up when you come in the service drive and tell us why you are hereAs you can see the customer had a complaint of pulling and that is what they were charged forA free multipoint inspection is done on all our servicesThis is not the same as a pre-purchase inspection which is more labor intensive and is charged forIf that had been what the advisor were told he would have typed that in as well and charged for that servicePlease also see the screen shot of the denial from ChryslerWhile we strive for excellent customer service and understand the customers frustrations in this situation we neither sold her the vehicle or warrantied the vehicle and would appreciate the customer returning our loaner vehicle at this time
Thank you for the opportunity to look into this complaintMr*** had his car in for service when it was snowing here back in JanuaryHe came in to pick it up and we brushed the snow off the hood and roofIt appears at that time that we scratched the hood and roof, so we agreed to fix that
according to Brian C***.? We fixed it and then the customer came back about months later to say we had scratched the whole car and he wanted the entire car paintedThis is a older car with 77k miles and we did not scratch the whole carIf the hood and roof repair is not acceptable we would be happy to assist with those two areasPlease reach out to myself, Mike H***, General Manager at Crown Dodge for arrangements
In the effort to resolve this matter we will be overnighting a check for the amount $that Mr*** feels was an overpaymentFrom reviewing the complaint this is the only other matter unresolved with this caseThank you
I am rejecting this response because:
It has been over days since I walked into their dealership Why did they run my credit before a deal was finalized? This is my issue They keep saying I knew something but Michael or the corporate office was not there when they said submit the credit application tonight (November 8) and the car will be ready by the first of the weekBrian and Gust said this! (Which none of this happen)No one would communicate with me the status of the vehicle until after my complaint with the N.Cdepartment of justice Michael, Gust, Brett or Brian reached out to me about the vehicle! The only thing I want is for the credit inquiries to be removed because per them, the car was really not for sale at the time they took my credit application on November 8, If they removed the inquiries and contact Equifax then we will no longer have an issue If not, then I will reserve the right to seek legal action against them
Initial Business Response /* (1000, 5, 2015/10/15) */
Thank you for the opportunity to look into this complaint This customer came in on 10/with the complaint that he had to tap on the key and jerk the steering wheel to get the vehicle to crankWe rebuilt his ignition switchHe returned 10/
with his check engine light on and the code for an engine misfireWe explained to him and his son that engine misfire issues are not related to ignition switch repairHe did not want to pay for more repairsOur repair would in no way have caused an engine misfire
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I personally drove the vehicle to the shop my self as oppose to letting my son drop it offI explain to the service advisor who s name is Kathy that to only fix what The problem is.She calls me back with a long list of problems with my vehicleI explain to her we that conversation prior to me dropping the vehicle off, and she was suppose to be trying to fix anything elseThey
Did not do what I asked of them
Final Business Response /* (4000, 9, 2015/10/20) */
As the customer states he dropped off his vehicle and stated to fix the ignition While the vehicle was in for that our technician recommended some items We called the customer, who as he admits advised us not to do anything except what he came in for That is exactly what we did Since he stated he did not want anything via the phone it was not written as recommendations on the work order But per the customers own admission we did call him and advise him these items needed repaired, the issues he is having is a result of the items that were already in need of repair prior to our ignition rebuild
Thank you for the opportunity to respondThe financial institution finalized this deal on 6/23/We apologize for any miscommunication regarding the financing
Thank you for the opportunity to look into this complaintWhile the part is a wear and tear so it's not covered under the warranty, we would be happy to provide the part as a gesture of goodwillWe strive for excellent customer service and hope this demonstrates our desire to continue our service
to Mr***Please feel free to reach out to Mike H***, General Manager at Crown Dodge, to make arrangements for the replacement We appreciate your business and hope to regain your trust
Thank you for the opportunity to look into this matterA check in the amount of $13,has been mailed to the finance companyWe have reached out to the finance company and confirmed that amount is good and will not be counted as past due if received by 2/15/18, this should not be a problem
and should be there in the next day or two at the mostWe are currently reaching out to the DMV to check the status of the tag and will respond as soon as we get more informationWe certainly appreciate our customer and want to get closure on this as quickly as possibleThank you
I am rejecting this response because:
It hasn't not
been solvedHe contacted me and said it would have been last week and it is notHe also lied and said it would be done Friday then changed it Monday and has not answered my calls since thanI have called times and left voice mailsI do not have my plate nor is the car in my nameNothing has been done or improvedNothing at allThis is rediculous I have made two months payments but don't have a license plate tagI can't even get a parking pass for my college due to no plate tag.
Thank you for the opportunity to respondWe certainly understand our customers frustrations with needed repairs so soon after purchase, and as such we tried to ease this by provided a loaner vehicle while the repairs were handled at no costWe do not find any evidence that the vehicle was in any
accidentsHowever, if our customer is not satisfied with the vehicle he purchased, we are more than happy to explore trade optionsPlease reach out to Mike H***, General Manager at Crown Dodge directly to assist with this processWe appreciate your business and want you to be happy with your purchases
Thank you for the opportunity to look into this complaint and respondCustomers first visit to dealer was on 6/2/with concern of vibration when driving around MPH and pulls to the leftA free multipoint inspection was done at this timeCustomer declined tires and alignment on this visit
No issues with cooling system seen in multipoint Vehicle had milesVehicle came back on 7/13/with mileage of with no start concernFound that upper radiator hose was broken in half there was no coolant in the systemCompression test found damage to enginePictures were taken and estimate submitted to Chrysler for powertrain repairChrysler denied the claim as the radiator hose was point of failure and cause of engine failureRadiator hose is not covered under powertrain warrantyCustomer has had us call the dealer where she purchased car and they had us submit estimate to them directly and they also denied assisting customerWhile we strive for excellent customer service, there was no evidence of an issue during the multi point inspection that was performed as a complimentary service while diagnosing the customers pulling/vibration concern which was the reason for their visit to our dealershipThis concern should be addressed with either the manufacturer in regards to the what they cover under warranty or with the dealership who sold the vehicleWe were simply asked to diagnosis the pulling which we didthank you
When Ms*** test drove the vehicle, it was our understanding, that her intention was to proceed with the purchase of this vehicle once the vehicle was readyMs*** signed and agreed to have her credit pulled for the purpose of securing financingWe had her consent to pull her creditHowever, in the interest of customer satisfaction, we will send the appropriate letter to Ms*** that she can forward to the bureaus for the removal of the inquiries
Thank you for the opportunity to look into this situationWe have reached out to our customer and in the interest of customer satisfaction will be issuing a full refund as well as any interest that would have been paid toward that amountThank you again
I received the check in the mail for not only the overpayment to GMC financial, but also for the price of the lease changeThank you Revdex.com for your assistance in this matterThank you business for cooperating with Revdex.com.
Thank you for the opportunity to respondMr*** did purchase a vehicle that had been just traded in by another customerUnexpectedly the other customers financing could not be completed therefore the trade had to be returned to the original ownerBecause of this inconvenience to Mr*** we
provided a new loaner vehicle for him to drive until he could decide if he would like us to look for another vehicle to purchase or which direction he would like to goWe provided that loaner for weeks at no costMike H***, General Manager also advised Mr*** that we are more than happy to reimburse him for any accessory that he put on the vehicle but we do require a receiptThe reason we must require a receipt is for accounting/auditing purposesWe are still happy to help if you can submit receipts we will get a check overnighted to Mr***. While we strive for excellent customer service this situation was out of our controlWe will do what we can to assist Mr***
I am rejecting this response because:
That is incorrect the vehicle that was offer to me was advise that it had all the features of the car I currently had just with more upgrades so I ask for the stock number and the company that the car was being shipped fromit was coming from a company in SC called *** * *** *** and the Vin number ended with *** which I have the text msg from the general mgr to prove it and it was on Nov 4th that he texted me and I purchase Oct 27thThe car is still available online so that you can see why I didn't accepted it due to the car was not the same as the one I had because he lied and said it had everything same except additional things was sunroof and navigation which was not true once I reviewed online the car was not blackout with blacktop package it didn't have black rims or the black fuel cap and the inside was not fully black when that is what my car wasSo when I ask if those things could be added to the one he was trying to give me, he was not sureI would rather have what I ask for vs being sold a car that I was lied to about and once it was delivered to me on Sunday from Fayetteville NC didn't have the navigation which I have text msg from general mgr to prove that as wellSo yes I declined the car that was offer to me bec it was another lie once viewed online and now another lie saying it isn't available anymore which it is still in SC at the same dealership but not the features that I was advise aboutCrown please get it together I have been purchasing cars from Crown for years, so I have never had this type of problemsWhen I ask general mgr to change out the radio just to give me navigation system that would have made it so much easier I was advise not able to be done tooOh, *** * *** just told me mins ago today 12/14/they still have car but on hold now.
I am ok with accepting the black RT challenger in SC that has the navigation, leather seats/ heated seats and the sunroofThe Tint that the dealer added to the windows will need to have on windows, plus if possible to swap rims but if unable to swap rims that is okI will still accept in place of the one I haveThank you
As we stated in the earlier response, we are happy to have our body shop paint the hood and top we just need the customer to reach out to Mike H***, General Manager at Dodge to make the arrangementsWe are not willing to pay to have another shop complete the repairs because we could not guarantee someone else's workIf you would like us to arrange this please call Mike H*** at ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.Friend Lumber ("the business") responded that:? “We were not involved with the installation...”.? If that is the case, they should not have charged me for it? How can a business include installation as a line item in a bill and then deny responsibility for it?Further, if the builder (*** ***) was responsible for the installation as Friend Lumber has stated in their response, and I worked directly with the builder, why am I paying Friend Lumber for it?? Friend Lumber states that *** *** was the “customer”.? This is not correct.? My husband and I were the customersWe worked directly with the business to design, approve and pay for the cabinets with our *** *** credit card.? This involved? several in person meetings and no fewer than emails with the sales representative.? The order was not placed until we confirmed and agreed to itThis is corroborated in the business’s response to the Revdex.com that:i.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “I met with the *** on the phone, over the internet, and in person during the Spring of to plan their kitchen, basement, main and master bath and cabinetry.” ii.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? “I wrote an order (see enclosed) for a total of $ 26,and the *** gave me a deposit on July 2nd, for $14,leaving $balance for the cabinetry.”? NOTE - the order included a $3k "installation fee" (as per their response) bringing the total to $29,
Friend Lumber has stated that they would "be happy" to aid with the repair of the cabinets? I've requested their help with this in the past and they offered to sell me more stuff, like a repair kit? This isn't at all helpful? They have taken no responsibility for this, despite having charged me an installation fee, and when I've contacted them for help they either avoided my phone calls or simply refused to offer assistance? It's been a very frustrating experience that other consumers should be made aware of and protected from? I deserve the $3k installation fee back and request that it is returned to me as soon as possible? Thank you.? ? ? ?
Thank you for the opportunity to look into this matterIt is our understanding from the sales manager that the customer purchased her vehicle on the last day of the month and returned three days laterAt that point MrF
* offered to get the customer the vehicle that had the features she
* again stating that she had changed her mind and did want to purchase the vehicle with the upgradesWe reached out to the other dealer who had that vehicle but it had sold at that time and was no longer availableWhile we are sorry to hear that our customer is not happy with the vehicle she purchased, we did provide an option for the car she truly wanted but she declined that offerWe can no longer offer her a vehicle that is not available
requested, this vehicle was $but the payments could remain the sameThe customer declined to take that deal and stated she was satisfied with the vehicleHer deal was funded and finalized by the finance companyA week later the customer contact MrF
Please find attached the pre-purchase checklist, the denial from Chrysler and the repair order for this customerThe repair order is what the service advisor writes up when you come in the service drive and tell us why you are hereAs you can see the customer had a complaint of pulling and that is what they were charged forA free multipoint inspection is done on all our servicesThis is not the same as a pre-purchase inspection which is more labor intensive and is charged forIf that had been what the advisor were told he would have typed that in as well and charged for that servicePlease also see the screen shot of the denial from ChryslerWhile we strive for excellent customer service and understand the customers frustrations in this situation we neither sold her the vehicle or warrantied the vehicle and would appreciate the customer returning our loaner vehicle at this time
Thank you for the opportunity to look into this complaintMr*** had his car in for service when it was snowing here back in JanuaryHe came in to pick it up and we brushed the snow off the hood and roofIt appears at that time that we scratched the hood and roof, so we agreed to fix that
according to Brian C***.? We fixed it and then the customer came back about months later to say we had scratched the whole car and he wanted the entire car paintedThis is a older car with 77k miles and we did not scratch the whole carIf the hood and roof repair is not acceptable we would be happy to assist with those two areasPlease reach out to myself, Mike H***, General Manager at Crown Dodge for arrangements