Perfumania

Paid for product and no delivery. Contacted company several times and no answer.

order *** I had placed an order on may *** 2019 and I was way past the time it should have been delivered I contacted them and asked what was going on and if it had shipped yet. I got a reply on the *** saying that I would not be receiving anything and that was that. I didnt get any information from them saying that my order was cancelled or that there was any problems or anything.

I purchased a bottle of Armani Code, and when I opened the package and sprayed it 3 times on my arm I coudn't smell anything. I had a little left from a bottle that I bought from Dillards and I realized that it smelled potent. I contacted Perfumania by phone and explained the situation and they sent me a refund shipping label on 4//2019 shipping label number *** and I mailed the product back to them.
They received the product on Monday 05//2019
on 5//2019 I received an email from perfumania stating that I will receive a refund in a few days. So I decided to give them 7 business days. Well, today is 5//2019 and I haven't received a refund back to my Visa card ending in

Hello,
I placed an order of 4 perfumes, my Order# *** My issue is with the complete order. In a gist the perfumes appear to be fake or a diluted version of the original perfumes. The perfume doesn't lasts more than few mins. let say max 1 hr.

My basis of above statement is following : -
Me or my family have used 2 perfumes (out of order of 4 perfumes) in past. Those perfumes purchased from big retailers *** and *** works quite nice and stays for long time but the perfumes purchased from Perfumania doesn't work at all. AS I said stays more then few mins.

On contacting perfumania and sharing my complaint here is the action they did
1. They didn't allow my review to publish against the product.
2. They are asking me to do return shipment on my own cost . I have a fear whether they would return my money or not.

I want to highlight my case and get the refund.

advertised Delivery by "12/*** if you order by 12/". I ordered on 12/*** and my package is not scheduled for delivery until the evening of 12/. I contacted the company and they said it wasn't "guaranteed". However, I believe this is false advertising on their part.

To Whom It May Concern;
The purpose of my complaint is due to the fact that I placed an online order with Perfumania on Dec. *** 2018 for the amount of $439.47. I received two tracking numbers stating that my order would be shipped via ***. I had the order being shipped to my Aunt's home (***) due to the fact that I had signed up to work doubles this entire month. For whatever reason, Perfumania shipped me two separate orders although it was just one transaction placed on my behalf. The first order was shipped and received via *** (Order Number is *** and the *** Tracking Number was ***). It contained one item which was Cool Water (Cost 19.99). The remaining of my order was supposed to have been received on Dec. *** 2018 and shipped via *** by the end of the business day (which they considered to be at 8:00 pm). I continued to check the status of the order every half hour due to the fact that my aunt went and had breakfast with members of her church. Around 11:30 am, my aunt contacted me while I was at work stating that my packing had not arrived. I logged onto *** site just be to advised that the package had been delivered via the local post office at 10:23 am which was never posted when I logged onto *** Tracking at 10:30 am. The Order Number for this package is *** and the *** tracking number is *** I immediately contacted Perfumania advising them that I had not received the remaining of my order just to be advised by their Customer Service Rep and her supervisor that the post office stated that they handed my package to a person but could not tell me whether or not it was a male or female due to the fact that my Aunt lives alone. I advised them that I would like for them to open up an investigation in regards to this matter. I was advised that they could not due to the fact that the package was delivered by the post office. HOWEVER, the tracking numbers which they provided me was for *** and NOT to the post office. They declined to refund me my monies and products. Due to the fact that there's only 6 Perfumanias here in IL, I started calling the stores myself in order to see if someone attempted to return the items in order to receive a refund. I was advised by Perfumania's rep Karen from Chicago Ridge Mall that a gentleman by the name of Craig H came inside of the store pretending to be my son (even though he was in his late 30's according to her and I'm 36) on Dec. *** 2018 and returned some of the items. When advised that he could not receive a cash refund because I had paid for the items with my debit card (which he did not have access to), he exchanged several of the items. He signed documents and was allowed to leave the store with the items. I asked why wasn't my account flagged for theft as I had previously instructed the Customer Service Rep to do on Dec. *** 2018 and why wasn't the authorities contacted when the gentleman came in to get a full refund on the items that I paid for. I also asked, why was I not contacted due to the fact that the order was in my name and I was not present during this transaction. No one could give me an answer. If this gentleman signed the documents, then they should have his signature and ID on file and the authorities should have been contacted immediately.

I placed some orders online.I got the shipment notifications about all my orders.But I didn't receive any items that I purchased.
When I asked them by email,they told me cause of afraid of fraudulent,that's why they didn't send my package.
They kept me hooked this days and told me I had nothing.I wasted all my time to wait and wait for nothing!
If they had the doubt about my order,they should tell me way before my orders have been processed.
It's very rude for letting people hooked this long time for nothing!

I ordered merchandise worth $85 and it was shipped to the store address that THE PERFUMANIA Website provided for its store in Jersey Garden.... However that address was wrong and the package was sent to the wrong address.. When I went to pick up the package from the store in Jersey Garden, they said they do not have the package. I contacted UPS who had delivered the package... they then did their investigation and provided Perfumania with the results... I was not able to get anything from UPS... so I contacted Perfumania customer service over an over and over to get information and all I received from them was that it was MY FAULT for choosing the wrong delivery address.. I DID NOT choose any delivery address.. it was THEIR WEBSITE that provided the address for the Jersey Garden Store... so till this point I have not received any information or any refund or package... They are still blaming me for the address.. I do not know what to do and would like to have a compliant against them so I can get some sort of resolution with this matter! Tracking number for the package...
Tracking Information:
Shipping Method: Standard Shipping
Tracking Number:

Good evening,
I ordered Men’s Burberry cologne from ***. That order was delivered on 12//2017. When my boyfriend and I opened the box, we realized it was not the identical scent to the same cologne in the department stores. I e-mailed customer service right after Christmas because I wanted to return the product and purchase it from a different store. I then did purchase the cologne from another location other than Perfumania, and I am now satisfied. However, Perfumania will not allow me to return their product due to the fact that I opened the box. Even though the only way that I knew I wanted to return it was by opening it and smelling it. (I also still have the original box). My issue is that I would like to please return this unused cologne in the original box, and *** will not accept it even though it was also still within their 30 day policy.
Thank you for your time.

On 11/24/17 I placed an order #*** for a few perfumes. 2 days ago I emailed customer service for order status since it was impossible to get through over the phone. They replied indicating they simply refunded the money on 12/01/17. I was confused and asked them to please elaborate providing me with a reason as to why they proceeded in this manner when I placed an order for a reason. They explained that the package was damaged on its way and they refunded me. I did not receive a courtesy email prior to my inquiry explaining any of this.

Their resolution is that I have to place the order again online. I asked for a code to be able to obtain the same black Friday or cyber Monday discount and they said that I have to place the order for the price that's out there which is literally 2 times the price and then contact them so that they can process a refund for the difference. It is very curious to me why they couldn't just replace the package and opted for just refund me the money. With this type of customer service approach how am I going to make sure that they will refund me the money. This terrible customer service experience and resolution is an inconvenient to me.