Performance Tire & Auto Service

I spoke with [redacted] and the repair facility that inspected her Mitsubishi Endeavor on 2/16/ The repair facility indicated that the lug nuts on one wheel were loose; they found no damage to the wheel or the vehicle We paid the cost of the inspection and I communicated this to [redacted] Unfortunately I do not have an answer as to what may have happened to cause her wheel to come loose Every time we remove wheels for any reason the wheels are replaced, lug nuts tightened, and then rechecked by hand with a torque wrench Could this have been an employee error or equipment failure, yes, but with over miles on the vehicle since its service and no damage to the wheel, it is hard to assume that the lug nuts where not tightened when it left here We are sorry for any inconvenience [redacted] experienced and always stand behind the work we do If there are additional “costs driven from the damage” that I am not aware of, please contact me immediately [redacted] ***, ManagerPerformance Tire & Auto Service###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]