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Response:I Personally spoke to [redacted], He was transfered to me after he was not satisfied with our customer service answer. I stood by our policy. The reason we must have the invoice enclosed is so our receiving department and properly address the returns. I understand [redacted] no longer...
has the invoice, he can return the product post paid with a copy of all the written correspondences and I will personally process the refund As I stated in my previous letters. Thank You Dan W[redacted]