Performance Radiator

Dear Ms [redacted] :I am the CFO for Performance Radiator Pacific, LLCI am writing in response to your email which was sent to ReginaA [redacted] on February 9, This matter is related to the complaint Ms [redacted] sent to your department regarding thewarranty for a radiator she purchased for her Fleetwood Southwind We sold a radiator to wholesale account A Discount Radiator in Las Vegas on 8/14/and delivered the radiator per ADiscount Radiator's instruction to Texaco Super Lube located at [redacted] We offer a three year warranty to ourwholesale customethis case, A Discount RadiatorWhen we were advised by our customer, A Discount Radiator,that the part we sold to them on 8/14/failed, we agreed to inspect the part for warranty considerationAfterinspection, it was determined the radiator had a seam leak, which may or may not be related to a defect in material orworkmanshipNonetheless, we agreed to replace the racliator at no chargeOur warranty is only for the replacement ofthe part and does not include labor or materials beyond the radiator itselfRestating, our warranty was honored to ourcustomer, A Discount Radiator, on 12/18/when we replaced the radiator originally sold to A Discount Radiator on8/14/as it fell within the three year warranty period If you have any questions please do not hesitate to contact me at 253-471-x ***Sincerely,Matt K [redacted] CFOPerformance Radiator

[redacted] Hello, Orig Rad was installed 03-17-This part was installed at a shop in Nebraska the customer since moved to Iowa we didn't cover labor because it must go back to the shop that originally installed the part in Nebraska but the shop has to contact us because the part was sold to them, I did ship another radiator to the shop in Iowa when it went back to help her outback in December of she called again and said the radiator went bad again demanding we were going to pay for everything parts and labor, I did give her the wrong info that we could cover labor and we do not pay labor for a General Public customer again we did not sale the part to this customer it was billed though the shop so again they should have called but again it was hershe finally asked me to talk to someone in a higher position then me I had my boss contact her and he told her what we could do and what we couldn't do She wanted to get a radiator from the [redacted] or [redacted] dealer for that and make us pay for it when she wanted to go OE on the partLast I knew we sent another radiator to the shop for the customer but there is nothing we can do about paying labor due to the fact that the radiator was billed to the shop in Nebraska most of the time we are to contact that customer that bought the part to see if they want to warranty it, either way if they wouldn't have wanted to warranty the part she would have had to pay for the part so I went ahead and sent her another part out to help her out

The original radiator was installed 3/17/on my *** *** ***, that radiator started to split and leak from both end capsContacted Performance Radiator in April of when problem was foundI was told by Gene the manager of that store that since it had been a year since date of installation they would cover the cost of a new radiator but not the labor and it would be shipped to the shop that was completing the repairsRadiator was shipped to *** *** of Algona, Iawhere it was installedI had taken my car in for general maintenance at the beginning of December 2016, months after the installation of the second radiator, I was told that this radiator was splitting as well by head of the service department ***I thencontacted Performance Radiator again, I again talked to Gene, and was informed that I needed to have a pressure check done on the radiator to make sure that there were no other issues with the systemI told him the pressure check could be done bu

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Hello,  Orig Rad was installed 03-17-14 This part was installed at a shop in Nebraska the customer since...

moved to Iowa we didn't cover labor because it must go back to the shop that originally installed the part in Nebraska but the shop has to contact us because the part was sold to them, I did ship another radiator to the shop in Iowa when it went back to help her out. back in December of 2016 she called again and said the radiator went bad again demanding we were going to pay for everything parts and labor, I did give her the wrong info that we could cover labor and we do not pay labor for a General Public customer again we did not sale the part to this customer it was billed though the shop so again they should have called but again it was her. she finally asked me to talk to someone in a higher position then me I had my boss contact her and he told her what we could do and what we couldn't do She wanted to get a radiator from the [redacted] or [redacted] dealer for that and make us pay for it when she wanted to go OE on the part. Last I knew we sent another radiator to the shop for the customer but there is nothing we can do about paying labor due to the fact that the radiator was billed to the shop in Nebraska most of the time we are to contact that customer that bought the part to see if they want to warranty it, either way if they wouldn't have wanted to warranty the part she would have had to pay for the part so I went ahead and sent her another part out to help her out.

Dear Ms. [redacted]:I am the CFO for Performance Radiator Pacific, LLC. I am writing in response to your email which was sent to ReginaA[redacted] on February 9, 2016. This matter is related to the complaint Ms. [redacted] sent to your department regarding thewarranty for a radiator she purchased for her 1994...

Fleetwood Southwind.
We sold a radiator to wholesale account A Discount Radiator in Las Vegas on 8/14/14 and delivered the radiator per ADiscount Radiator's instruction to Texaco Super Lube located at [redacted]. We offer a three year warranty to ourwholesale customers-in this case, A Discount Radiator. When we were advised by our customer, A Discount Radiator,that the part we sold to them on 8/14/14 failed, we agreed to inspect the part for warranty consideration. Afterinspection, it was determined the radiator had a seam leak, which may or may not be related to a defect in material orworkmanship. Nonetheless, we agreed to replace the racliator at no charge. Our warranty is only for the replacement ofthe part and does not include labor or materials beyond the radiator itself. Restating, our warranty was honored to ourcustomer, A Discount Radiator, on 12/18/15 when we replaced the radiator originally sold to A Discount Radiator on8/14/14 as it fell within the three year warranty period.
If you have any questions please do not hesitate to contact me at 253-471-4203 x [redacted]Sincerely,Matt K[redacted]CFOPerformance Radiator