Performance Products, Inc.

* *** has relieved the hardware and preloaded tunesThere won't be a refund but I will ask to have his tunes resent to him We moved out of our shop and the phones are not currently working
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I purchased a sct performance tuner and four [redacted] built custom tunes from [redacted] on February 12 2014. I received an email from [redacted] telling me that my custom tunes would take six to twelve weeks to be delivered via email. I received my tuner in May 2014. I have to this date not received my custom tunes. I have sent multiple emails with no responses. I have called and left messages dozens of times. No answers or return calls. It is now September 23 2014Desired Settlement: I first and foremost want the products I paid for. I also want part of or all of the money back for my purchase. I have spent hours of my personal and work time and energy trying to get resolution with [redacted].

Business

Response:

[redacted] has relieved the hardware and preloaded tunes. There won't be a refund but I will ask to have his tunes resent to him. We moved out of our shop and the phones are not currently working.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,