Performance Auto Body & Detail

Initial Business Response /* (1000, 8, 2015/06/23) */
I never received a call from the customer, just the insurance companyFrom what I understand, her AC was working this spring, then failedIt had a failed AC compressorAt time she told me someone had previously worked on the car somewhere
elseAfter I explained to her what was wrong, she filed with the insurance company, who denied her because it was just a wear and tear mechanical failureShe is getting information from other mechanics that the entire AC system needs to be replaced, when really just the particular parts need replacingI have not spoken to her since we did the work for herI have no proof that the compressor was overchargedWe are unsure what went on before she came here, since she tool it somewhere elseIndustry standard is never to give a refund for an entire AC systemIf she would've called me first, and put me in the loop, we would probably have more options, but we aren't sure what the car has been through aside from what we have done