Performance & ACollision Repair

We apologize for the customer's experiences with this purchase Digital River powers eCommerce operations for companies and while the product is sold through an online store managed by our system, we do not create the products or provide technical support and assistance with using the product Based on the additional detail provided by the customer, we have processed a refund for this order They can expect to see the refund reflected in their account within the next 3-business days We regret the customer's experience and thank them for bringing this to our attention.Sincerely, Digital River

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a software productThe complaint states that the customer believes the product did not function as advertisedThe complaint also states that the customer believes an additional product was subsequently purchased due to the first product's malfunctionAs such, the customer requests a full refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and a refund on the order has been processedThe customer can expect to see the full amount refunded to their account within the next 3-business days DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding the customer's purchase of a productThe complaint states that the customer believes the product did not function as advertised, and that the customer has been unable to obtain a refundAs such, the customer requests a refund to their account, with interest By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internet DR customer service has located the customer's order, and DR customer service records indicate that a refund was processed on September 16, The customer can expect to see $reflected in their account within the next 3-business daysDR cannot process a refund with interest, and can only refund the price of the product DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Digital River, Inc("DR") is in receipt of a complaint from a customer regarding a productThe complaint states that the customer that they have been unable to obtain a refund By way of reference, DR provides outsourced ecommerce reselling services to product manufacturers and developers to assist them in selling their products on the internetDR customer service has been unable to locate the customer or their order with the information provided and asks that the customer provide further information regard the customer's complaintSpecifically, the order number, email address, and product name DR apologizes for any inconvenience experienced by the customer Sincerely, Digital River, Inc