Pepe's Towing Service Reviews (%countItem)
Pepe's Towing Service Rating
Address: 810 E Main St, Ontario, California, United States, 91761-1816
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I work in the maintenance dept. for H ***. We had a vehicle towed by Pepe's at the CHP's request. When they got to my lot and they wanted payment. I gave them my *** card which they said they don't take. That is my only for of payment for these issues. Since they did not take they card they would not drop the vehicle and they towed to their yard. I had to call in an additional tow service which we use to retrieve the vehicle and out lay the payment on behalf of ***. By this time the charged 376.25 when the original charge was 257.00. They did not verify what type form of payment we had. They gave me no choice in the matter.
We did receive this call through the Rancho Cucamonga Highway Patrol to tow a disabled vehicle. Per *** CVC and our Tow service agreement with the Highway Patrol (https://***2020_TSA.pdf ) we are mandated to accept cash or bank card with proof of ID. We do not accept American Express our merchant service machines accept Visa, Mastercard, and Discover.
Our CHP rates are approved by the Highway Patrol yearly. Our rates for towing service are portal to portal, that time starts from when we first receive the call from the CHP to the time we clear and get back in the area. Our hourly towing rate is $257 (start time 10:08am) and was clear at the yard at 11:23am total charge of $321.25 towing, $55 for storage, total price of $376.25.
I am rejecting this response because:
They brought the vehicle here without verifying what type of payment we used. So they took the vehicle to their lot. I literally begged them to keep it at the original price because I arraigned a tow driver to pay for it and bring it back prior to Peppe's leaving. the vehicle was there for 2 hours at the most. I was tying to speak with the person calling shots and he/she would not speak to my. What I am asking is fair.