My sister ordered a beautiful necklace with a heartbeat pendant for my graduation, but after a couple hours of wearing it, we noticed that the pendant was top-heavy which caused it to keep flipping upside-down, therefore, hiding the diamonds and flipping the heart upside-downThe in-store salespeople suggested we send it away for an estimate on a repair which would be at our own cost since we didn't purchase the warranty - how could they expect us to pay for a "repair" when the necklace wasn't even broken?!? We contacted the online customer service department to complain about the poor design of the necklace and they told us that they had not received any complaints about the product so they could not do anything for us (in terms of covering the "repair" cost) - in my opinion, they treated it as if OUR phone call didn't count as a complaint! Even though the in-store salespeople saw the problem firsthand, they could not rectify the situation to our satisfaction, therefore, we were forced to return the necklaceIt was frustrating that Peoples was not willing to admit or take responsibility for a poorly designed item; however, we did re-order the necklace online (at the suggestion of the store who gave us an additional 10% off the new order) and are currently waiting to see if the new necklace will have the same problem
My sister ordered a beautiful necklace with a heartbeat pendant for my graduation, but after a couple hours of wearing it, we noticed that the pendant was top-heavy which caused it to keep flipping upside-down, therefore, hiding the diamonds and flipping the heart upside-downThe in-store salespeople suggested we send it away for an estimate on a repair which would be at our own cost since we didn't purchase the warranty - how could they expect us to pay for a "repair" when the necklace wasn't even broken?!? We contacted the online customer service department to complain about the poor design of the necklace and they told us that they had not received any complaints about the product so they could not do anything for us (in terms of covering the "repair" cost) - in my opinion, they treated it as if OUR phone call didn't count as a complaint! Even though the in-store salespeople saw the problem firsthand, they could not rectify the situation to our satisfaction, therefore, we were forced to return the necklaceIt was frustrating that Peoples was not willing to admit or take responsibility for a poorly designed item; however, we did re-order the necklace online (at the suggestion of the store who gave us an additional 10% off the new order) and are currently waiting to see if the new necklace will have the same problem