Peoples Commerce, Incorporated

Please forward this complaint to my attentionI would like the complaint re-openedI was not forwarded this complaint and have no knowledge of thisI will address this complaint as soon as I receive it

--------- Forwarded message ----------
From: *** ***
Date: Wed, May 14, at 1:
PM
Subject: Revdex.com Complaints -
To: [email protected], ***
Re: ID ***
There is only one account on the customers credit report ***.com transferred all the accounts to Peoples Commerce including ***
Both accounts have the same account number
Thank you and please call me if you have any additional questions
*** ***
Peoples Commerce
###-###-#### ext:***
fax: ###-###-####

The customer did pay with a check which we made an exception for because we do not except that form of payment.Our accounting department informed me that we were in the middle of switching banks and it did affect his transaction.Our collections dept has since contacted the customer

We have spoken to the customer on this matter and we are working to resolve his situationCustomer can contact me at ###-###-#### if he has any other questions or concerns
Sincerely,
steven S***
collections
manager
peoples commerce

We are a lease to own dealershipthe customer would be more than welcome to purchase the vehicle at the end of her lease contract.As the agreement states, at the end of the lease the customer either needs to pay the residual balance to gain ownership, return the vehicle as a completed contract, or sign a six month extension on the lease to give time to come up with the residual balance payment because they would like to purchase the vehicleWe are more then happy to go over the contract with the customer and possibly work something outas far as gaining ownershipThe customer still had possession of the vehicle when a payment was takenIf the customer did not intend on keeping thevehicle it could of been returnedAs long as the vehicle was being used, a payment would be expected

We are presently working with this customer to address her concerns. We expect to have an update shortly. Please keep the complaint active so that we might have the opportunity to provide our final resolution to this matter. Thank you Stephanie *P***,Esq.Counsel for
Peoples Commerce, Incand Drivehere.com

*** *** ***s vehicle was repossessed for non paymentWe were not notified the vehicle was not safeI personally spoke to *** *** and she was given the opportunity to get her personal belongings out of the vehicleHer husband also has a vehicle leased thru peoples commerce and was also
delinquent on his account and was out for repossession.sincerely,steven s***

--------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DC Date: Wed, May 14, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]
---------- Forwarded message ----------
From: [redacted]
Date: Wed, May 14, at 3:PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted]
To: [email protected], [redacted], Pamela Jones
re: ID [redacted]
Our customer stated that she was having car problems We had someone pick the car up on January 29, and take it to our service department
Our service department spoke to the customer about the repairs and our service department agreed to to work with the customer as far as the price for the repairs We called the customer several times when her van was ready but we were not able to get in contact with the customer
The customer called in February 20, stating that she was able to get some funds together and we advised **[redacted] to come in with updated insurance information and she never came
Our office called her later that afternoon on 2/20, 2/24, 2/25, and on 2/
We have not received any response from **[redacted]
Thank you,
[redacted]
Peoples Commerce
###-###-#### ext:[redacted]
fax: ###-###-####

We are currently looking into this situation. Sorry for the inconvenience. We are sure thatwe will get this matter resolved quickly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Several of your employees were notified since April 2015 that the vehicle was unsafe. It is stated in your records that two repairs were made for the same issue ( brakes) however the problem continued to exist. I requested a better vehicle both times the repairs were made through an employee by the name of Shontele whom I was informed no longer is employed with the company. Accounts manager Tia and Jenaya were also contacted several times in reference to this issue. As a consumer I should not be forced to make payments on a vehicle that your company had knowledge that it was unsafe. Your service dept was also aware as both times they were charged with repairing the issues.
Regards,
[redacted]

This place is run in the most unprofessional manner. I took my vehicle in for the same issue (transmission) 5 times. I'm still having a problem with it currently. I'm not confident that they will "fix" my vehicle which is under "warranty"!

YOU CAN REACH ME AT ###-###-#### EXT [redacted]...OR YOU ARE WELCOME TO TAKE THE CAR TO SERVICE AND SPEAK WITH SERVICE MANAGER WE ARE ALWAYS AVAILABLE TO SPEAK TO YOUSTEVEN S[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I received a text which I still have that my lease was up and to either return the car or pay the residual balance.  When I called into the office on August 22,2016 I was told that my lease was in fact up and they were not going to extend it. The lady told me if I made a payment that day that the best she could do was to give me two weeks to come up with the residual payment in the amount of 17,000 ..I agreed to come in on Saturday September 3rd however on Friday September 2nd I got out of school went to pick my children up when I went to leave the daycare the pass time attached to the car was deactivated & I was unable to start the car which left me & my children stranded I put my last  $20 in the tank right before it was disabled.  I got home around 7pm that evening went online to check my account balance who see how much of the payment is had once my deposit hit when I noticed people's commerce had taken out a payment.  I called into the office to find out why they took a payment & disabled the vehicle in the same day I spoke to Matthew who is a supervisor he stated that regardless of the fact that my account stated in was coming in Saturday to psychological off the car that I still owed a regular payment.  At no time when I spoke to the lady on August 22 did she say I had to make a regular car payment as well as pay the residual balance.. I asked Matthew to refund my money because I hadn't authorized for anyone to take out any monies from my account.  He never offered to extend my lease or give me a pass time code to even start the car he was only concerned about me coming in on Saturday to pay the residual balance.  I asked several times about the refund he said he would reverse it & it would take 5-7 business days.. I then decided to remove my belongings from the car and decided I no longer wanted the car after the horror I've been thru for the last 4 years.. their company states all conversations are recorded if that's true that will tell the truth.is feel I'm owed my refund because they deactivated the  car & I was unable to use it so why should they be in titled to monies for something they made sure I couldn't use. The car was picked up on Tuesday afternoon which I have on video it was in the same spot they deactivated it is wastill also told on Wednesday September 7th that if I returned the keys to the Essington office in would receive my refund when I got there is was told they do not do refunds there also while being video recorded the young lady called the  conchocken office where they assured the refund would be placed in 24 hrs and to call to speak to Matthew for confirmation of the refund. At no time did I ever ask for a discount on the residual balance . I was in fact going to go and pay the car off to keep it although the company was horrible I loved my car it was low maintenance and I put a lot of money into it in $400 payments in the last 4 years so I definitely wanted to keep it but the fact that the took my money and left me stranded all in the same process and after speaking with Matthew made me realize it was not worth it anymore and I was no longer going to be continuedto be ripped off nby them. I have video's of the last transactions at the Essington office.  
Regards,
[redacted]

---------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Aug 10, 2015 at 1:55 PMSubject: Fwd:To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sat, Aug 8,...

2015 at 12:17 PMSubject: To: "[email protected]" <[email protected]>I'm also finding it hard to believe that 3 certified mechanics that I took my car to were able to see those codes and diagnose the problems with my car, but [redacted], the people who are responsible for fixing it, because all 3 things that are wrong is a result of them putting that engine on, which is under warranty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

WE ARE CURRENTLY WORKING WITH CUSTOMER TO TRY AND RESOLVE THE SERVICE ISSUES ON HER VEHICLE. AS OF TODAY 2-29-16 THE CUSTOMER HAS NOT PROVIDED US WITH THE KEYS TO THE VEHICLE.  THE CUSTOMER WAS TOWED TO OUR SERVICE CENTER WITH NO KEYS....WE HAVE MADE SEVERAL ATTEMPTS TO MAKE ARRNAGEMENTS TO GET...

THE KEYS TO US. WE WERE TOLD HER BROTHER IS IN POSSESSION OF THE KEYS TO THE VEHICLE.. WE ARE STILL TRYING TO  RESOLVE THIS ISSUE WITH CUSTOMER

October 22, 2015 To [redacted]We have attempted to reach the customer [redacted] in reference to the above complaint. We have...

not spoken to the customer since 10-12-15, have not been able to contact the customer to rectify this matter, The contact telephone we have is no longer accepting phone calls. I would like to get in contact with the customer in order to rectify this issue, Peoples commerce is still actively trying to reach [redacted].Sincerely,Steven S.Collections Manager

Please allow this to confirm that the customer is fully satisfied with our resolution of this matter.  Please see attached release.  Contact me at [redacted]@drivehere.com if you have questions or need additional information.  Stephanie *. P[redacted]General Counsel, Drivehere.com...

& Peoples Commerce

all of our incoming and outgoing calls are recorded. We listened to the calls in questions by the customer and did not hear anyof what was described. However, a manager did reach out to the customer and spoke with her and listened to herissues. Per that manager the customer was ok with their...

conversation and the matter was resolved.

The card is question is the only card used for this account, both before and after this complaint. I have attached the customers pay history to confirm this. We did not find any call in our system matching what the customer describes