PeopleFinder.com

Complaint #[redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted]. PeopleFinder.com is an affiliated website of Intelius.com. I have notified them of the issues Ms. [redacted] experienced when attempting to opt her information out of the PeopleFinder.com...

website.   In the meantime, I have removed her information from the Intelius database, as well as our other affiliated websites. However, it is important to note that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout.   This information should successfully resolve Ms. [redacted]’s complaint and we thank her for bringing this to our attention. Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at [redacted].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Subject: Re: You have a New Message from Revdex.com Serving Alaska, Oregon & Western Washington Complaint #[redacted]
 
Greetings Revdex.com,
I contacted the PeopleFinder.com and they agreed to refund 3 months of the service.  I'm not satisfied with this agreement because Peoplefinder.com did not have permission to withdraw funds from my account in the first place.  
The account name is under [redacted].  
I'm requesting Peoplefinder.com refund in full.
Thank you for your assistance in this matter.
[redacted]

Complaint number: [redacted] Consumer name: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted]. I am unable to locate an account matching the information Ms. [redacted] supplied in her complaint.  If she can provide me with the following information, I will research this...

matter further on her behalf:   -          An email address that may have been used to create the account -          The first six and the last four digits of the credit/debit card and billing zip code -          The order number provided on her purchase order   She can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [redacted].   I look forward to receiving the additional information from Ms. [redacted].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint number: [redacted] Consumer name: [redacted]   We are in receipt of the consumer complaint filed by Ms. [redacted]. I have found one account using the email address identified in Ms. [redacted]’s complaint. This account signed up for a three-day trial in March 2014 and a courtesy refund...

was provided at that time. No additional activity has occurred using this email address.   If she can either provide me with the email address that she used when purchasing her May 2017 report or the first six and last four digits of the credit/debit card and billing zip code she used to purchase her report, I should be able to identify her most recent transaction in our billing systems.   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.comATIN: [redacted]PO Box 1000DuPont, WA 98327
We are more than willing to help with Ms. [redacted]'s People Finder account; however, we are unable to locate an account in our system using the information provided to us. We can locate her account using an alternative email...

address or the order number found on the purchase receipt. Once we receive the requested information we will be able to investigate this matter further. 
Since we don not bill through People Finder, it is possible that Ms. [redacted] may have been billed by PeopleFinders.com (with an "S" at the end). If this is the case, I would suggest contact PeooplefFinders.com directly for further assistance. 
We appreciate your cooperation in resolving this matter and apologize for any inconvenience. 
 
Regards
 
Stefan S[redacted]
Customer Relations supervisor.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are in receipt of the consumer complaint filed by Ms. [redacted].I would be happy to remove Ms. [redacted]’s information from our database, as well as affiliated sites.  However, I am unable to locate a listing associated with the information Ms. [redacted] has provided.  If Ms. [redacted] still...

sees her information on our website, we ask that she provide us with the URL where the information appears.  Additionally, it would be helpful if she included any cities and states which appear in the listing.  Once we receive this additional information, we will be able to research her request further.  It's recommend that Ms. [redacted] respond with the information through the Revdex.com complaint resolution process.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Revdex.comATTN: [redacted]PO Box 1000DuPont, WA 98327
Dear Ms. [redacted],
We are more than willing to help with Ms. [redacted]'s People Finder account; however, we are unable tolocate an account in our system using the information provided to us. We can locate her account usingan alternate email address or the order number found on the purchase receipt. Once we receive therequested information we will be able to investigate this matter further.
Since we do not bill through People Finder, it is possible that Ms. [redacted] may have been billed byPeopleFinders.com (with an "S" at the end). If this is the case, I would suggest contactingPeopleFinders.com directly for further assistance.
We appreciate your cooperation in resolving this matter and apologize for any inconvenience.
Regards,Stefan S[redacted]Customer Relations Supervisor

Complaint #[redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted].   Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies. In...

addition to public records, personal information may be publicly or commercially available. Publicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sites. Commercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile data. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy.   Per Mr. [redacted]’ request, we have removed his information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. At some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.   Additionally, we have notified our affiliate of the opt-out error messaging that Mr. [redacted] experienced on the PeopleFinder.com website and we thank him for bringing this to our attention.   This information should successfully resolve Mr. [redacted]’ complaint.  Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Complaint number: [redacted] Consumer name: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted]. I am unable to locate an account matching the information Mr. [redacted] supplied in his complaint.  If he can provide me with the following information, I will research...

this matter further:   -          An email address that may have been used to create the account -          The first six and the last four digits of the credit/debit card and billing zip code -          The order number provided on his purchase order   He can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected].   I look forward to receiving the additional information from Mr. [redacted].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Dear Ms. [redacted],We are more than willing to help with Ms. [redacted]'s People Finder account; however, we are unable tolocate a current account in our system using the information provided to us. We can locate her accountusing an alternative email address or the order number found on the purchase...

receipt. Once we receivethe requested information we will be able to investigate this matter further.
Since we do not bill through People Finder, it is possible that Ms. [redacted] may have been billed byPeopleFinders.com (with an "S" at the end). If this is the case, I would suggest contactingPeopleFinders.com directly for further assistance.
We appreciate your cooperation in resolving this matter and apologize for any inconvenience.
Regards,Stefan S[redacted]Customer Relations Supervisor

Tell us why h Complaint #[redacted]Consumer: [redacted]
*We are in receipt of the consumer complaint filed by Ms. [redacted].  Based on the URL that Ms. [redacted] provided in her complaint, we believe that she may be referring to the PeopleFinders.com (plural) website rather than our...

affiliate [redacted] (singular). Since the PeopleFinders.com website is not an [redacted] company, partner site or an affiliate, we are unable to provide Ms. [redacted] with any assistance. She will need to contact the operators of that website for further information.  This information should successfully resolve this complaint.  Should your office or Ms. [redacted] have any questions or need additional information, please feel free to contact me at consumeraffairs@[redacted].com.  Sincerely,  Tara M[redacted]Sr. IP & Marketing Compliance Managerwww.[redacted].com ere...

We are more than willing to help with Ms. [redacted] People Finder account; however, we are unable tolocate a current account in our system using the information provided to us. We can locate her accountusing an alternate email address or the order number found on the purchase receipt. Once we...

receivethe requested information we will be able to investigate this matter further.Since we do not bill through People Finder, it is possible that Ms. [redacted] may have been billed byPeopleFinders.com (with an "S" at the end). If this is the case, I would suggest contactingPeople Finders.com directly for further assistance.We appreciate your cooperation in resolving this matter and apologize for any inconvenience.
Regards,Stefan S[redacted]Customer Relations Supervisor

We are more than willing to help with Mr. [redacted]’s People Finder account; however, we are unable to locate a current account in our system using the information provided to us. We can locate his account using an alternate email address or the order number found on the purchase receipt.  Once...

we receive the requested information we will be able to investigate this matter further.Since we do not bill through People Finder, it is possible that Mr. [redacted] may have been billed by PeopleFinders.com (with an “S” at the end).  If this is the case, I would suggest contacting PeopleFinders.com directly for further assistance. We appreciate your cooperation in resolving this matter and apologize for any inconvenience.

Complaint #[redacted] Consumer: [redacted]   We are in receipt of the consumer complaint filed by Mr. [redacted]. The opt out experience described by Mr.[redacted] in his complaint is not the intended way the website is meant to work. Although I have been unable to reproduce the results experienced...

by Mr. [redacted], I have notified the appropriate internal department of his comments for further testing.   In the meantime, I have removed Mr. [redacted]’s information from the Intelius database, as well as our affiliated websites. However, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.    Managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online companies provide different levels of information about individuals.   This information should successfully resolve Mr. [redacted]’s complaint. Should your office or Mr. [redacted] have any questions or need additional information, please feel free to contact me at [email protected].   Sincerely,   Tara M[redacted] Sr. IP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information services to its customers.  The information we provide is gathered from selected public records and other sources.  The data is compiled into a comprehensive public record search that Intelius maintains with active...

updates from its sources.  Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurate. Before purchasing a Marriage and Divorce Records add-on for a supported report, a list of available states which Intelius can report these records for is made available.  A visual aid of the United States is also provided to help clarify this further by shading in states where these records are not available.  Illinois is not listed as a state which we can provide these records for. We want Mr. [redacted] to be fully satisfied with his purchase from Intelius.  Since he was not completely satisfied with the People Search Plus Report and Marriage and Divorce Records add-on, we have processed a refund in the total amount of $17.90 to his account on 8/5/2016.  This refund ($9.95 & $7.95) will appear on his statement in one of the next two billing cycles depending on the closing.  Mr. [redacted] is only being charge $7.95 for the Intelius Premier Plus 7-Day Pass.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience.