People's Finance Company

During the term of the lease Herbies Auto Sales refinanced the customer in an attempt to help the customer with payments The customer's account manager did offer to help in lowering the payments for a period of time to assist the customer The customer informed their account manager
that even with lowered payments, they would not be able to sustain the payments over the course of the term In the end, the customer voluntarily surrendered the vehicle and informed us that they will be filing bankruptcy A copy of the lease was provided to the customer, and another one can be provided upon request

Herbies Auto Sales accepts responsibility for this mistake and we will pay the customer the amount Herbies' bank manager will call the customer today to communicate this and set up any arrangements that need to be made between the two parties

On November 17th *** *** contacted his account manager and informed her that her that he was unable to plate his vehicle due to a salvaged title. Him and his wife were needed to drive to Iowa for a family member's funeral. They needed a temporary tag as their previous one
was expired *** made arrangements with the Sales Manager at Herbies Auto Sales to pick up an additional temporary tag in order to make a trip to Iowa for the funeral. They had arranged for *** to stop by the dealership at 2pm the day they were heading to the funeral. Per the Sales Manager, *** did not show up until 3pm and was given the temporary tag. At this point, the Sales Manager was aware of the salvaged title and informed the customer that they would take care of the issue upon their return from Iowa On November 22, I was informed of this issue and the customer's concern. When the issue reached my desk the customer was not wanting to return the vehicle and get another one but was rather wanting us to pick up and compensate them. After a series emails trying to find the best solution, we decided that we would give them the amount they had paid in payments, $1,292.05, and they would return the vehicle on December 15, 2016. They requested to return the vehicle on Monday, December 19th, 2016, which we agreed would work for us. I asked them to take it to the shop to have warranty items fixed to ensure the safety of their trip back to Colorado and to ensure the vehicle is able to be returned. On Monday, December 19th, the customer said they would arrive in the morning with the vehicle. Instead the customer called informing us that the vehicle had stalled out and would not be able to make the trip. The Sales Manager received some unpleasant calls from the customer on Monday as they were unable to comply with the plan. The customer contacted me and let me know what was going on As I looked into the situation, contacting our warranty company, I found out that they had not had any warranty work done. As they terms stood, the car being returned on the said date, not following through to get the vehicle properly ready to return to Colorado, the customer's attitude towards us, and their delinquency record, we decided to repossess the vehicle and not compensate the customer any amount The documents below include the letters I sent them in the negotiation process, the contract, items to build the deal, copies of clean titles, RTC, and other documents that will support the account above. I will also forward all of my contact with the customers over the last few months so you can see the full picture

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*** *** ***I finally was able to get Herbies Auto to admit fault, and have agreed to do the repairsI am e-mailing you to let you know that the issue has been
resolved. Thank You for being involved and for giving the consumer the chance to get help with issues!