Pentagon Bankcard

Your complaint filed with the Revdex.com (Revdex.com) regarding your Pentagon Federal Credit Union (PenFed) Platinum [redacted] Signature account was received in my office on May 31, 2016.Please refer to our previous response to your Revdex.com complaint number [redacted] provided on December 15, Based on inconsistent and unsubstantiated information about your fraud claim, there is no change to our original decision, and no change ti the information reporting to the consumer credit reporting agencies about this accountThere have been no new developments to support reconsideration of our decision since our prior responseWe remain willing to continue the investigation if new information if new information is presented for examination.I understand this may not be the outcome you desired when filing your complaint, however, I hope you understand our position.Sincerely,Fred R***SrVice President/Chief Credit Risk Officer

Your complaint filed with the Revdex.com (Revdex.com) regarding your Pentagon Federal Credit Union (PenFed) Platinum [redacted] Signature account was received in my office on May 31, 2016.Please refer to our previous response to your Revdex.com complaint number [redacted] provided on December 15, 2015. Based...

on inconsistent and unsubstantiated information about your fraud claim, there is no change to our original decision, and no change ti the information reporting to the consumer credit reporting agencies about this account. There have been no new developments to support reconsideration of our decision since our prior response. We remain willing to continue the investigation if new information if new information is presented for examination.I understand this may not be the outcome you desired when filing your complaint, however, I hope you understand our position.Sincerely,Fred R[redacted]Sr. Vice President/Chief Credit Risk Officer