Penske Logistics

First rental from Penske will be my last Specifically requested a 22' Foot Truck with a hydraulic lift gate for a one way drive from Arkansas to Illinois Drove a rental car from Illinois to Arkansas to pick up truck in area of my purchase and deliver to Illinois Upon arrival at Penske in Arkansas, I was immediately told that my truck would be a footer (way too big for my needs) and of course the truck had no hydraulic lift I was then told the hydraulic lift on the truck can only be for a local move and not for a one way move Strange I said, since I specifically requested a hydraulic lift No other trucks available, had to pay an additional $for a forklift operator to load my each 600lbs safes Now back in Illinois with the safe and have to figure out how to unload each down the walking ramp of a foot truck Penske was contacted and could not help unless I was willing to pay over for a one day truck swap with hydraulic lift (no chance I'm paying that) Then was told that all phone calls are are recorded so previous call when reservation was confirmed and the spokesperson telling me that the truck would have a hydraulic lift would available for review Of course my phone conversations could not be located Just an absolute nightmare experience My truck sputtered along from Arkansas to Illinois as the truck speed just continued to drop to MPH and back up to mph as if the previous renter put regular gas in the diesel engine The truck shook like the San Fran earthquake
Good luck renting from these guys 1/of stars