I purchased a planner from pens and leather at the end of May 2015. After I purchased it, about three days later, I got an email stating that the product I had ordered was now out of stock and it would be a weeks wait until they got a new shipment in so I went ahead and said yes I'll wait. The order status at that time was waiting on shipment. They changed the order status about a week after that to pending shipment. Another week went by and I emailed them again asking where my order was. The response was that they were still waiting in a shipment from Filofax. When I called them on that and said it didn't make sense with the status that had changed and the original information I received, they changed the order status AGAIN to waiting for items. Shady and unhelpful.
I purchased a planner from pens and leather at the end of May 2015. After I purchased it, about three days later, I got an email stating that the product I had ordered was now out of stock and it would be a weeks wait until they got a new shipment in so I went ahead and said yes I'll wait. The order status at that time was waiting on shipment. They changed the order status about a week after that to pending shipment. Another week went by and I emailed them again asking where my order was. The response was that they were still waiting in a shipment from Filofax. When I called them on that and said it didn't make sense with the status that had changed and the original information I received, they changed the order status AGAIN to waiting for items. Shady and unhelpful.