PennyMac Loan Services

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Ms. M[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact Ms. M[redacted] to discuss her concerns regarding her escrow account and the timely application of her monthly payments.   A detailed letter of explanationwill be sent to Ms. M[redacted] under separate cover.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mrs. S[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. S[redacted] to discuss her concerns regarding the removal of escrow on October 17, 2016.  A detailed letter of explanation will be sent to Mrs. S[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to Ms.
[redacted]’s concerns.
justify;">PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely and professional manner.  Upon receipt of the
Revdex.com notification, PennyMac completed a thorough review of the loan to address Ms.
[redacted] concerns.  PennyMac prepared
a substantive response that addresses Ms. [redacted]’s concerns regarding her
account.  Please be aware that due to the
status of the loan, PennyMac must refrain from discussing Ms. [redacted]’s loan
in detail.
Please be advised
that upon filing for bankruptcy protection, the United States Bankruptcy Court
imposes an automatic stay that requires PennyMac to stop any collection
activity, report the petition for bankruptcy protection and stop all future credit
reporting until the case is finalized. 
PennyMac blocks access to online services while an account is in an
active bankruptcy case or if a bankruptcy case is discharged.  Access to online services is blocked to
ensure that PennyMac does not infringe on the automatic stay imposed by the
United States Bankruptcy Court. 
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our borrowers’
personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. J[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt...

of the Revdex.com notification, a PennyMac Representative contacted Ms. J[redacted] to discuss her concerns regarding the insurance claim on October 26, 2016. A detailed letter of explanation will be sent to Ms. J[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs. [redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter...

of explanation will be sent to Mrs. [redacted] under separate cover within 30 business days. PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10230069, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] on June 26, 2015, to discuss his concerns there was no answer on the telephone number for Mr. C[redacted]. PennyMac will respond under separate cover to address Mr. C[redacted] concerns. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a...

timely manner.  Upon receipt of the Revdex.com correspondence, Mr. [redacted] was contacted on April 14, 2015, to discuss his concerns.Mr. [redacted] has been provided with the direct contact information for therepresentative assigned to his account.  PennyMac is currently in theprocess of researching the release of loss drafts disbursements and a letter of explanation will be sent to Mr. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

My loan had went from JP Morgan to PennyMac, due to certain life events I had to try and sell the home. For almost one year now of me trying to short sale the house, PennyMac has consistently lost paperwork, re-request the same documents several times, spent several months just to do an income verification. They've also set me up with several different personnel as to whom is to work with me. Each had either lost or misplaced my paperwork as well my third party authorization forms. Then they send notices on auctioning the house rather than short sell it, and there has been several offers on it. Once they decided to finish their income review they send you paperwork as to what you don't qualify for and state you should short sell the home, in which you're already trying to do. Their also supposed to appraise the home and ask if you have done that yet, when their the ones that are supposed to set it up. I would never recommend them as a lender or to do any type of business with them. It will be an on going headache, and a very painful process with what they will put you through.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] on July 10th and July 15, 2015, to discuss his concerns.  A voice message was left to Mr. B[redacted] at his primary telephone number with an agent direct line and extension. A Letter of explanation will be sent to Mr. B[redacted], under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a...

timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. [redacted] on February 24, 2015, to discuss his concerns regarding billings statements, fees, and taxes.  A detailed letter of explanation will be sent to Mr. [redacted] under separate cover.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. F[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner....

 Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. F[redacted] on July 17, 2015 and July 20, 2015, to discuss her concerns there was no answer on the primary telephone number on file for Ms. F[redacted].  A letter and letter of explanation will be sent to Ms. F[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ( "PennyMac") the opportunity to review and respond to Mr. B[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] to discuss his concerns regarding the Insurance Claim check on March 16, 2016.  A detailed letter of explanation will be sent to Mr. B[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 10996002
I am rejecting this response because: Confirmed received the refund check, and now waiting for next billing statement to check wither it's been adjusted as well. Before that happens, I have to reject to keep the case open. I'll update when I see the billing statement.
Thanks for Revdex.com & Penny Mac's assistance on the case.
Regards,
Z[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the...

opportunity to review and respond to Mrs. R[redacted]  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. R[redacted] to discuss her concerns regarding her payment on November 18, 2016.  A detailed letter of explanation will be sent to Mrs. R[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mr. Z[redacted] H[redacted]’s concerns.PennyMac strives to provide superior customer service
and respond to all...

inquiries in a timely manner.  Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted Mr.
H[redacted] to discuss his concerns
regarding homeowners insurance on December
15, 2015.  A detailed letter of explanation will be sent
to Mr. H[redacted] under separate cover within
30 business days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10062580, and find that this resolution is satisfactory to me.
Regards,
[redacted]

PennyMac strives to provide superior customer...

service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. R[redacted] to discuss her concerns regarding her loan.  A detailed letter of explanation will be sent to Ms. R[redacted] under separate cover within 30 business days.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. H[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. ...

Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted Mr. H[redacted] on August 17, 2015, to discuss his concerns.  PennyMac is currently in the process of confirming his insurance policy. Upon resolution,a detailed letter and explanationwill be sent to Mr. H[redacted] under separate cover.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention.
Please be advised, you will receive a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.