PennyMac Loan Services

Complaint: 11544507
I am rejecting this response because:
Penny Mac is not accepting responsibility in taking 6 months to add me to wife's account so I could handle the estates business. My complaint still stands as stated in the original complaint. And has not been resolved 
Regards,
M[redacted]

PennyMac is the worst mortgage company I have ever worked with! Bank of America sold my mortgage to them and it has been a nightmare every since. They send my payment slip days before it is due which forces me to send in a blind payment before I see the bill. I've had to resend another check because they will raise my payment for stupid reasons and I don't see it until I've already sent my payment in. They have lost my payments but thank goodness for online banking and I can prove when I sent the payment and that they cashed it because they put it on the wrong account!!!! And forget talking to a rep on the phone who has any understand what is going on in the company because they are all clueless. My last struggle would be FEMA flood insurance. I bought my house 4 years ago and never had to have flood insurance. PennyMac says I do even though FEMA flood lines have not changed in 7 years. I go ahead and get my own insurance and they STILL buy flood insurance for me and raise my bill. I try to call and the first girl hangs up on me before I can ask a question but after spending 5 minutes verifying who I am. I call again and the other girl is a total bh and keeps repeating they have my Flood insurance proof but will not address the issue that PennyMac has also purchased another policy for me (at a higher rate) and my payments will be going up. This company sucks!!!!!! Get away from them as soon as you can.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
manner.
 Thank you for forwarding Mrs. [redacted]’s concerns...

to our attention and
allowing us the opportunity to respond. 
ur
office is in the process of completing a thorough review of Ms. [redacted]’s loan
to ensure that her concerns are addressed. 
PennyMac contacted Mrs. [redacted] on May 30, 2014, to advise a Priority
Complaint Specialist has been assigned to her loan to complete a review and
full research relating to her loss draft concerns.  Mrs. [redacted]’s point of contact will follow
up with her on June 2, 2014, to provide the results of our research.    
PennyMac
values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business (you sent my written complaint to PennyMac) in reference to complaint ID 11567724, and find that this resolution is satisfactory to me.   You have sent my complaint and given me a platform from which to get a public dialog started in hopes of a resolution with this company. 
Regards,
M[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr.[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted Mr. [redacted] on January 23, 2015, to discuss his concerns in detail.  Mr. [redacted] was advised his tax line was updated and his additional concerns are being researched further and a letter of explanation will be sent to Mr. [redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. [redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  PennyMac is currently reviewing the customers concerns.  A representative will be in contact with Mr. [redacted] and will also be providing a  letter and letter of explanation of our research which will be sent  under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. S[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. S[redacted] to discuss his concerns regarding the status of his refinance on August 30, 2016. A detailed letter of explanation will be sent to Mr. S[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Pennymac acquired my mortgage account in mid 2015 and by surprise they did not pay my taxes until January 2016. I did not get credit for the taxes paid in 2015 due to the late submission. I will have to wait until I file 2016 taxes to get credit for the taxes paid in 2015 to Pennymac. As a result, my refund has been reduced and money that I paid in 2015 will not be credited towards current year.

Thank you for bringing this matter to our attention allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. K[redacted]'s concerns.
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt...

of the Revdex.com notification, a PennyMac Representative contacted Ms. K[redacted] to discuss her concerns regarding loss mitigation assistance on January 6, 2016.  A detailed letter of explanation will be sent to Ms. K[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

I received an Annual Escrow Account Disclosure Statement on the statement it shows different totals which is quite confusing. Then it states that my escrow account is short about $5,209.70. I called and the first representative said it was a tax lien for $2,439.66 back in December he does not why, he put me on hold and after a holding forever we got disconnected. I called back and spoke to a representative name Joe. Who was not helpful and seemed annoyed that I was asking him questions on why I owe this amount. He told me to contact me county tax office and ask them. I don't understand why would I have to contact them when you all are asking for the payment. I did pull up my tax info to ensure I was current on my taxes and yes I am. I need clarification on why this amount is for and why was there a lien for $2,439.66?

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and respond all to inquiries in a timely and professional manner.  Thank you for forwarding Ms. [redacted]’s concerns to our attention and allowing us the opportunity to...

respond. 
Upon receipt of the Revdex.com notification, our office completed a thorough review of Ms. [redacted]’s concerns regarding the telephone calls she received from PennyMac.  Our office contacted Ms. [redacted] on April 11, 2014 and confirmed that her telephone number was removed from all of PennyMac’s systems to prevent further calls and also to avoid the telephone being added again.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] to discuss his concerns regarding the application of his payments on  September 29, 2015.  A detailed letter of explanation will be sent to Mr. C[redacted] under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Penny Mac Purchased my loan from my original company which at first I didn't mind. I felt like I would have liked to have a say in the matted but shrugged it off. It was not Until I started having to work with my new lender that the frustration began.
It seems like PennyMac is stuck in the stone age. Electronic communication is beyond them and their wording on their website is not only confusing but misleading.
I was excited when I saw that they added internet payment option and I wanted to pay extra on my monthly payment. The options said. Amount and than how many payments I'd like to make. So I put in 200 and said I'd like to make one payment. For penny mac this translated to my asking to make two full payments plus 200 extra which overdrew my account and left me scrambling for 2 months to catch up on finances. They took all the payments electronically in a matter of 4 days but when I told them I had misunderstood and needed on payment returned I had to wait over 3 months to get it sorted out! It was on three ring circus of hassle after another to get this rectified.
Now I need a roof put on my home due to hail damage. My insurance campany was fast an efficient in sending out a check with both my name and pennyMacs on it with one week. Not three weeks later penny mac can't figure out how to handle it. They want me to cancel the check and re issue it. I HAVE HAD IT WITH THEIR AWEFUL COMMUNICATION AND INABILITY TO EXPLAIN THEMSEVES! I had to call my insurance company just to translate what the heck my mortgage company was trying to say.
I'm still working on getting this claim resolved.
"All in all Penny MAC Is a primitive and infuriating company to work with. They are happy to take you money as fast as possible but when it comes to any service; expect to spend no less that 2 months to accomplish anything. Get Ready to sit on your hands an wait if you end up with them as a mortgage company!"

pennyMac has terrible customer service and charges fees for everything . It is very difficult to make a simple payment. I have even been called on the weekends to collect a payment I had already made. And when I pointed out that I made an online payment days earlier pennyMac would say oh and hang up. Refinancing to get out of dealing with this company.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. V[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. V[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  A  PennyMac Representative contacted Ms. [redacted] on Februar y 11, 2014, to discuss her concerns.  Ms. [redacted] was provided with a substantive response that addresses her concerns. PennyMac confirmed that an LPP refund was processed.  Furthermore, a letter of explanation was sent to be sent to Ms. [redacted] on February 13, 2015, confirming the same information. A copy of this letter will be mailed to Ms. [redacted] once again.PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted]’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact Mr. L[redacted] on September 8, 2015. Our records confirm that an escrow refund check was mailed to Mr. L[redacted] on August 26, 2015.  Additional attempts will be made to confirm the receipt of the check and address all of Mr. L[redacted]'s concerns.  PennyMacvalues and protects its customers’ confidential information.  Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.   A detailed letterwill be sent to Mr. L[redacted] under separate cover.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC...

(“PennyMac”) the opportunity to review and respond to Mr. O[redacted]’s  concerns.
 
PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. O[redacted] to discuss his concerns regarding the payments received and credit reporting on September 28, 2016.  A detailed letter of explanation will be sent to Mr. O[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10546945
I am rejecting this response because:
They sent a letter saying they were investigating my issue and charges and would not bill for the monthly statement upcoming until handled, then 3 business days later they drafted out $639.00 OVER my monthly amount. I have yet to be able to contact them, I have spent hours on hold waiting and have emailed their services with no contact. I will now be filing fraud against them with a lawyer.
Regards,
[redacted]

Thank you for forwarding Mr. [redacted]’s concerns to our attention and allowing us the opportunity to respond.  PennyMac strives to provide superior customer service and process all requests in a timely and efficient manner.Consistent with our previous response, our attempts to contact Mr. [redacted] have been unsuccessful and PennyMac is in the process of placing a stop payment on Mr. [redacted]’s escrow overage check, in order to reapply the funds toward his principal balance as requested.  PennyMac appreciates Mr. [redacted]’s patience while we complete his requests.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.