November 6, 2017To whom it may ConcernI am responding to the rejection of the previous letter sent regarding complaint ID #: [redacted] .Our billing offices have continued to work on the ***s concerns regarding these billsThere were two separate bills they were continuing to work on with the insurance company.The first bill was for the Urgent Care visitThere seems to some confusion on how Urgent Care services are billed to the insurance In their rejection they refer to all services being billed under an Urgent Care visitIf additional services are performed above the office visit those items are billed as separate itemsThey are not bundled under an Urgent Care office visitI reviewed their Urgent Care visit again and on 10/13/a refund amount of $was requested from the billing office to go back to the patientThe billing office had continued to work with the insurance company and the over payment of $was the resultIt takes - weeks for a refund to be processed so the ***s should be receiving this refund shortly.The second bill was for Outpatient X-rays he had during his Urgent Care VisitI reviewed this account as well and on 10/26/payment was posted from the insurance company and the patient balance is zero.If you need any additional information please let me know.Thank you and I apologize for any inconvenience with the billing process.Sincerely,Debra W.Director of Ambulatory SitesManager of Urgent Care and WorkCare Services
November 6, 2017To whom it may ConcernI am responding to the rejection of the previous letter sent regarding complaint ID #: [redacted] .Our billing offices have continued to work on the ***s concerns regarding these billsThere were two separate bills they were continuing to work on with the insurance company.The first bill was for the Urgent Care visitThere seems to some confusion on how Urgent Care services are billed to the insurance In their rejection they refer to all services being billed under an Urgent Care visitIf additional services are performed above the office visit those items are billed as separate itemsThey are not bundled under an Urgent Care office visitI reviewed their Urgent Care visit again and on 10/13/a refund amount of $was requested from the billing office to go back to the patientThe billing office had continued to work with the insurance company and the over payment of $was the resultIt takes - weeks for a refund to be processed so the ***s should be receiving this refund shortly.The second bill was for Outpatient X-rays he had during his Urgent Care VisitI reviewed this account as well and on 10/26/payment was posted from the insurance company and the patient balance is zero.If you need any additional information please let me know.Thank you and I apologize for any inconvenience with the billing process.Sincerely,Debra W.Director of Ambulatory SitesManager of Urgent Care and WorkCare Services