Penelopes Pizza and Steak House

I was told this many was demanding a refund and a demand for a confirmation numberWe do not have these numbersHow can I give something that we do not have? We advised her to check her bank statements, and if anything occurs we can call our credit card company and we can refund youWe do not
have confirmation numberWe are not here to take money, we are here from 9-and we do not want a relationship like thisWe can not be somewhere in minutes, and then she wanted her money back and we said sure, but we do not have confirmation numbers