Pencilman.com

We have reviewed the Complaint and because of a staffing issue, the employee who would have received the Complainant's invoice is no longer here, which is why it may not have been paid. We apologize for this error. We have received a verbal accounting from the Water Department and have...

processed a refund to the Complainant that he should receive by week's end.

I have spoken with the customer, and the funds in question are being released to him today. I believe this matter is resolved. I have expressed our apologies to the consumer for the inconvenience caused him.