Pembroke Investments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.  The company only allowed me to cancel this order once Revdex.com was involved.  The business response made it sound as the issue was with me but it was actually with them as customer service would not cancel the order and provided the same response over and over with no definite information ever given to me.  I will not use this business again.  
Sincerely,
[redacted]

[redacted] placed an order for Ray Ban eyeglasses for $111.10 plus he added prescription lenses for $130 which brings it to a total of $241.10 (far from the inaccurate information provided by customer). He claims that he never received the pair of glasses but obviously the tracking number with a...

signature -signed by [redacted] proves otherwise. (customer is being inaccurate again) Apparently, he looks like an unorganized thief with a short-term memory! Please see tracking number [redacted] He already disputed this transaction with his credit card company but the claim was obviously resolved in sellers favor. This also proves that his bank was aware that he made a fraudulent claim. We are an established company, and we are always here to help our customers in case they experience any issue with delivery. However, when the item was not only delivered but has a signature of the customer on file as well, it is self-understood that we cannot send a replacement. He claims he called several times and we placed him on hold several times (inaccurate information again) According to our records, every phone call was answered promptly, it was documented and recorded. Here is a breakdown of his phone calls: phone call on 1/*/16 Customer called to let us know that the item was not received. He was informed that we will track the item, and if it is lost in transit, we will definitely send a replacement. He immediately started telling us that he would want the money back instead of a replacement (that's strange - anyone placing an order for eyeglasses would want the pair he ordered if he did not receive it. Why would he want money back instead? Especially if he was offered overnight shipping in case the glasses were lost in transit) Phone call on 1/*/15 Customer called and was yelling out of control repeatedly (per our recorded conversation) "[redacted]" When our representative began explaining why we cannot issue a refund, he continued to yell that he is not interested in any explanation "[redacted]" and hung up. Phone call on 1/*/15 Customer called again asking for a refund (this was after he received word from the bank that the charge-back was reversed in sellers favor) and demanded to speak to a supervisor. Our supervisor tried to explain but again, he was uninterested in any explanation, he demanded his money back. Perhaps the Revdex.com can make him understand how proper business is conducted! P.S. We have already filed a complaint with the 'internet crime complaint center' to report these [redacted] fraudulent actions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Customer has received this order 8 months ago. Scratch Resistant lenses are a coating over the lenses to make them less likely to scratch. If the frame is dropped or is not taking care of properly, the lenses will scratched. We can not guarantee the lenses will never get scratched. We have...

done nothing to cause her lenses to scratch. There is nothing we can do if the customer damages their lenses.  Thank You

Hello, Due to the lab having to send this off to a special lab to have the order completed the customer has canceled the order. Best Regards,

The tracking number shows the item was delivered but customers claims that the item was refused so we couldn't refund the customer until 1/* when we got the item back . now we have refund the customer in full

Hi, Our custmer placed a order on 10/**/2015 at our website [redacted] for D&G 3195 Glasses price was $150.95 when the order was placed we only AUTHORIZE this amount,however since the color was not in stock,and custmer only wanted a refund we VOID the transection on 10/**/2015. ...

Thanks 10/**/2015 01:13PM VOID $150.95 [redacted] 10/**/2015 04:17PM AUTHORIZE $150.95 [redacted]

Hello,The customer never shipped the merchandise back to us, and if they did. They did not follow the instructions. I listed the return policy below.Our return policy states..In order to return an item you must first obtain a Return Merchandise Authorization (RMA) . Returned items not accompanied by...

an RMA will not be acceptedTo request an RMA click here (expect response within 24-48 business hours)If you have any issues with the return authorization form, contact our customer service dept.Place the original package into a carton, not in any kind of envelopeThe RMA must be clearly visible and remember to include invoice or copy of original invoiceReturn unused items in its original packaging, including warranties and cleaning clothsIt must be returned in the same condition it was receivedSend authorized returns to address provided by customer serviceUse a traceable method shipping method since BetterEyewear.com is not responsible for packages lost in transitAll returned items are subject to a 10% restocking fee plus original postage, except exchanges or Returns for store credit are not subject to a restocking fee.

We received the glasses back today. Our lab is now closed, but we will start working on the glasses tomorrow morning. Thank you for working with us to resolve this issue.

This customer purchased a pair of Vogue eyeglasses from our company. We offered the customer the option of adding prescription which she accepted. We filled the prescription exactly according to what the doctor prescribed. Please see the prescription in the first attachment.  Apparently, the...

prescription was outdated and she was well aware of it as she decided to visit another doctor for a re-check. Per the second attachment, it is clear that her prescription was wrong as the other optometrist prescribed her a different power. As a courtesy, we offered to redo the lenses free of charge, despite the fact that the error was clearly not ours. After we shipped the second pair out to her, she claimed she still could not see. We advised her to check with the doctor again and if the prescription was indeed wrong, we will redo it for her "again" free of charge. We sent her a pre-paid label so she can return it at our cost and get her lenses replaced. The customer refuses to return the pair of glasses which only makes it obvious that the prescription was indeed correct but she's just trying to swindle out another pair without paying for it.please see the attachments as evidence.Thank You!Dan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not received a credit back to my [redacted] card. I'm not sure where the monies are, I have contacted the card issuer and they assured me that no monies have been credited and there are no repayments pending. I'm requesting further investigation by both my card issuer and the retailer's bank because the monies are somewhere but not in my account. I have attached photos of my transaction history for my [redacted] card. You can clearly see the original transaction of $503.90 for [redacted] but no credit/refund.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We checked our database. We never had such an order and never charged this customer. The customer apparently opened a case for a wrong company.

Hello, There is no way we would be able to provide her full card information, because was the order is placed the card information, is erased out of our system. The only information we can provide for her is the transaction ID number to show that she was actually refunded. She will have to dispute the charge with her card. We do apologize for this, but on our end, and according to the bank, she was refunded.  Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Again, these people contradict themselves and outright lie. I have dozens of emails to prove they only replaced the one lense, the right one. I WOULD LOVE TO SEE THEIR PROOF FROM THEIR SO CALLED "LAB" [redacted]!!!! Not only did they only replace the one lense, they sell their scratch PROOF (As they just wrote in their last response) just as that. Scratch PROOF. You can't sell a product saying it's scratch PROOF  then say they're only scratch resistant. And then say they're not guatanteed to work. I take excellent care of my glasses. They are in excellent condition except the few lil scratches on the right lense, NOT THE LEFT LENSE. I pray this whole back and forth from us is posted on the Revdex.com website. And I do pray people learn to check this site like I have after dealing with this ridiculous company. I have no idea how they are still in business. Oh wait, yes I do. It's because anybody can  fool anybody in the world on the world wide web.They're liars!! They are thieves!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, This order was approved by our security system. The billing address was 100% correct and customers are allowed to place orders as a gift. This is why the system did not flag the order as being fraud. You will have to dispute the charge with your credit card. Thank You,Terri

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I would like for their bank to provide written proof on their letterhead which card # (all 16 digits) the monies were refunded to. I have been an online consumer for years and it has never taken this long for a refund/credit to apply to any card I've ever held. I believe the monies were credited to someone else's account because it has not been applied to mine or it has not been credited at all which is the reason I am asking for written proof on the bank's letterhead. If I can't get the information requested, my next step will be the NY Attorney General and/or file a small claims suit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]