Pemberton Holmes LtdResidental Property Management

I entered into a lease agreement with Pemberton Holmes I had to get to their office in Langford by 4pm as they closed at 4: I explained that between my work hours and transportation that it would be difficult, but nevertheless they told me that they will have to go with another applicant if I don't get thereI had to take time off work to go sign a lease The lease included a liquidation charge Considering I had just taken a half-day off of work, I wasn't about to come home empty handed & have to live on a friend's couch the next day When I did the walk through there was water damage by the shower & two of the lights in the living room didn't work I told them not to worry about the two lightsThey stated the water damage would be fixedTwo weeks roll by and I don't hear anything from themI contacted them telling them that the water damage was likely due to splash over & that they should look into getting a new shower headTwo weeks later they replaced the shower head, with the exact same shower head I requested a spare set of keys & a visitor parking passI never received a visitor parking passIt took over a month to get spare keys delivered, a week of which was getting them to drop them off at my work instead of me having to take time off to go pick them up My fridge broke & it took a week & a half to get repairs, and then my toilet brokeI contacted them & they got back to me saying they would send someone in 3-daysI had to urge them to send someone the next day When my contract was up, instead of going month-to-month they wanted another month leaseThey gave me a week's notice to sign and increased the rentI searched the market & there were no alternatives that fit my needs, so I reluctantly agreed I got another job and broke my tenancy agreementI informed them with weeks notice In that time frame, they cancelled a viewing, held only other viewings & demanded the fee immediately for breaking the leaseThey refused to post an ad until I paidThey said the money would come out of my damage deposit & told me I would have to continue paying rent if they didn't find a tenant