Pella Windows & Doors of Houston

Sent: Friday, December 26, 10:AM To: drteam Subject: [redacted] Good Morning – I have been responding to these inquiries via the website, but it appears that is not reaching youThe txt box does not have a clear “send” button featureIs this the issue? We have resolved the issues with [redacted] I spoke to her myself over weeks ago, and have relieved them of any further payments, and will be providing the remaining material to complete the job the week of 1/5/Please confirm receipt of this note, and that the website will reflect that we are responding to these inquiries [redacted] Pella Products of Houston President & General Manager [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. *** *** addressed our concerns directly and personally even though he was not the owner of the business at the time of my purchase. We appreciate the time he took to speak with us and agree to terms that were mutually acceptable by both us and ***.*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I sent an email message to [redacted] this afternoon. The delay in resolving this situation has taken too long, and I have communicated that we will replace the window units that were sized too small for the opening. We will follow up with the [redacted] to setup a time to meet, and agree on what will...

be replaced so expectations are met. We apologize that the previous owner did not respond to this request, and look forward to resolving it going forward.
 
[redacted]

Sent: Friday, October 31, 2014 3:59 PM
To: [redacted]
Cc: [redacted]
Subject: FW: [redacted]
 
To the Revdex.com Team,
I met with Mr. & Mrs. [redacted] today at their home.  During the meeting, we discussed their issues with the...

project.  At  the end of the meeting, we had learned some things that will be implemented by our company to make our customer experience a better one.  We also reached an agreed path forward to getting the [redacted]’s new Pella doors installed in their beautiful home.
 
Best regards,
[redacted]
General Manager[redacted]

Revdex.com:We checked the [redacted] website and the [redacted] certifiecation has been issued, this matter is resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Friday, December 26, 2014 10:36 AM To: drteam Subject: [redacted]   Good Morning – I have been responding to these inquiries via the website, but it appears that is not reaching you. The txt box does not have a clear “send” button feature. Is this the issue? We have resolved the...

issues with [redacted] I spoke to her myself over 2 weeks ago, and have relieved them of any further payments, and will be providing the remaining material to complete the job the week of 1/5/15. Please confirm receipt of this note, and that the website will reflect that we are responding to these inquiries.   [redacted] Pella Products of Houston President & General Manager [redacted]

Acknowledging receipt of the complaint. I will follow up shortly, and we will be in contact with the customer.

Sent: Monday, September 22, 2014 1:20 PM
To: drteam
Cc: '[redacted]
Subject: Revdex.com Case# [redacted]
 
We will be cutting a check payable to [redacted] for the requested $454.14 when we cut checks on Tuesday.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] Part of what I ask for in the settlement was to be notified by phone when check is in the mail to my home. I have not been notified.
Regards, [redacted]