Pella Windows & Doors Inc

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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Complaint: [redacted]
I am rejecting this response because: Even though the project was 'completed', I would like:     1) An explanation from Pella WHY it took 13 months to complete my project. Why did it keep "falling through the cracks" as I was told?;     2) Why Pella sent the contractor the incorrect material and/or insufficient amounts of material to complete my project initially?;     3) Why Pella believes they can treat me or any other customer this way without contact, explanation, and apology?;     4) I want this complaint to remain on the Revdex.com web-site so other potential victims of Pella's inadequacy as a business can be available for them to consider BEFORE using Pella.I suspect that if I with held paying the balance due on this project for an equal amount of time as it took Pella to complete it, I'd suffer dire civil and therefore personal consequences. I will not, but on the other hand, as word of mouth is my only seeming avenue of recourse, I will use it at EVERY opportunity to dissuade my family and friends from ever using Pella. Hopefully they will tell their friends and Pella just might get the message about how angry I am and how they should not treat customers this way.
[redacted]

1st install date was in Spring of 2014 as cladding can't be replaced in cold temperatures - Pella (factory) had to remake 4 sets of cladding

[redacted] 
Good Morning – Service was completed for this customer on Tuesday, November...

18th. – Please contact me directly should you need any further information.
Sincerely,
[redacted]
Customer Care Manager
Pella Windows & Doors
[redacted]