Pella Windows & Doors in Syracuse, NY

I am in receipt of your letter dated October 16, 2015 for the above referenced customer.We have contacted the customer and made the appropriate arrangements to gel the issueresolved. The actual service visit is scheduled for November 19, 2015.1 trust that we willbe able to fix the customers issues...

on this date. If for any reason we are unable to resolvethe issue on the 19th , we will continue to work diligently with the customer until the issueis resolved.Respectfully,Paul B[redacted]Operations Manager