The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 10/27/with regards to the yearly chargeZazzle has extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/1/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
The customer placed an order with Zazzle.com on 8/4/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 9/5/with regards to the yearly chargeZazzle extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 9/6/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company Zazzle did issue a partial refund which I have accepted. Sincerely, *** ***
The customer contacted Zazzle directly via email on 6/14/with regards to their overall order experienceZazzle received and responded to the customer on 6/16/with the option of the customer’s funds returned to their Zazzle account, or to their purchasing payment methodThe customer responded on 6/16/to confirm a desired refund outcomeZazzle responded to the customer the same day to confirm that a refund would be processed to the customer’s purchasing payment methodRefunds typically take 7-business days to post, depending on the processing speed of the customer’s financial institution
Initial Business Response /* (1000, 5, 2015/08/31) */
The customer placed an order (XXX-XXXXXXXX-XXXXXXX) with Zazzle.com for custom fabric on 5/29/The customer contacted Zazzle's Customer Support Team on 6/4/as the order received did not meet the customer's expectationsZazzle
requested digital images from the customer to expedite the return processAs the customer's design issue required a new order, Zazzle offered the customer a Zazzle Account Credit to be used toward a new order, and also waived the return of the fabric once the images were provided The customer accepted the Zazzle Account Credit, and a new order (XXX-XXXXXXXX-XXXXXXX) for fabric with a modified design was placed on 6/30/As the customer had a store credit available in his Zazzle account per the accepted option provided, that order was paid for using $in Zazzle Account Credit, and $as the balance charged to the customer's purchasing payment method
The customer contacted Zazzle.com once the new order was received, as the order received did not meet the customer's expectationsPer the customer's request, a refund was processed for the new order (XXX-XXXXXXXX-XXXXXXX)The refund was dispersed per the customer's original payment method, and Zazzle returned $to the customer's purchasing payment method on 7/16/2015, and $to the customer's Zazzle account, as a store creditThe customer was provided via email, a transaction ID for this refund on 8/17/The customer's Zazzle account also reflects the $Zazzle account credit available for use in the customer's accountThis credit will not expire
For the customer's overall experience, Zazzle also provided a direct refund for the original order (XXX-XXXXXXXX-XXXXXXX) even though a waived return/Zazzle Account Credit had already been processed, which typically voids any future return optionsThe customer's original order was paid for using $of the customer's Zazzle earnings, with a remaining balance of $charged to the customer's purchasing payment methodThe direct refund was issued to the customer's purchasing payment method on 8/17/for the amount of $returned to the customer's credit card, and $returned to the customer's Zazzle accountRefunds typically take 7-business days to process, depending on the processing speed of the customer's financial institution
To be clear, Zazzle has returned all of the customer's funds paid with a credit card to Zazzle.com, and in addition, provided the customer with a Zazzle Account Credit that can be used toward any future order for $Zazzle also waived the return of two fabric ordersThis information was conveyed to the customer on 8/17/via phone and emailZazzle recommends the customer contact their financial institution directly to verify the funds have been returned
Initial Business Response /* (1000, 5, 2015/06/17) */
While Zazzle would love to print any item a customer orders, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place
(http://help.zazzle.com/***)
As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removedAll orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement)
Zazzle has authorized a refund for the credit she was issued on a previous orderRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionAn email confirming the refund has been sent to the customer as of 6/17/
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesn't actually change any of their policies in place that allow this type of issue to arise in the first placeIf I go to Zazzle.com and type Eevee into their search box, I do get results
http://www.zazzle.com/eevee_button-XXXXXXXXXXXXXXXXXX
Product ID: XXXXXXXXXXXXXXXXXX
Created on: 1/15/XXXX X:XX PM
There are more in this person's store
This was over a year old at the time I ordered my first set of invitations with Eevee's on themI do believe since it was on there for a year it's a reasonable assumption that Eevee's are allowedThey keep saying they are a community of sellers, when I was arguing with them before I escalated my complaint to the Revdex.com I pointed this out, that was at the beginning of JuneThey have not taken these down
I feel like they decided to enforce the rules because I was not spending a significant amount of moneyIt was less than 150, I no longer remember the totalMy previous orders totaled just around dollarsI now have to go order different invitations entirely so that the matchOnce again this comes down to poor content control practicesI think I still should at least get half of my total prior purchases back, $The fact that I can go find Eevee's on the website that have been on there for a year, and that they've let my Eevee's go through not once, but twice, makes me feel like this isn't solely an error that is on my partI would have been less upset if they had denied it the second time but those went through as well and I would have found a less costly way to fix my invitations so that I can keep them matching my theme
Final Business Response /* (4000, 9, 2015/07/02) */
When a product is brought to Zazzle's attention that violates their terms of service, they take swift action to remove itOn each product page, there is a "report this product" featureA customer can click this to report the item to Zazzle's Content Management Team, and they will review the item in questionCustomers can also email Zazzle's Content Team directly at ***@zazzle.com
As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removed
The cost of an order does not determine whether an order meets the content guidelines Zazzle has put into placeTo be clear, all orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement), which all customers must agree to when signing up to use Zazzle.com
Final Consumer Response /* (4200, 11, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They provided no resolutionThe item even listed here is still up, will they pay me to click report this? The answer is obviously noThey clearly don't care about their own rules except when they chose to
They say cost of the order has no impact, yet twice the image containing Eevees was approvedThey aren't taking this complaint seriouslyThey need to look at their processes better to stop this from happening in the futureAt this point I had to re-order my invitations from another site so they would matchSo I have spent more money due to their processes being inconsistent
They can say that sellers upload stuff and they try to remove, but they should approve first before allowing to be soldIt gives a belief if you can find it you can get itI don't know any other site that lets you order from their website, pay, and then come back and say oh hey it breaks the sites rules
At this point they clearly believe they have done nothing wrongThey keep saying the same thingsI don't believe there can be any positive resolutionsI will just make sure whenever a situation arises that someone I know needs to order invitations or anything, I will make sure it will he from a better company
Complaint: ***I am rejecting this response because:
I spoke to Jazmine from Zazzle last week, gave her my credit card information to issue a refund, and it still hasn't happened. Not to mention, prior to that she called me at a time that I indicated I was not available. Also, my mailbox was not full. I had my husband call my number to check, so just more lies from them.Sincerely,Erica***
The customer placed an order on the Zazzle website for business cards on 01/23/The customer contacted Zazzle Customer Support on 02/02/to inquire the status of the order. The customer spoke to a supervisor who reached out to the Production Team on the customer’s behalfDue to the
unforeseen delay the customer requested for her order to be cancelled. The order was cancelled on 02/03/and the customer was refunded in full, $27.14. Zazzle Customer Support sent an e-mail to the customer on 02/10/with the transaction ID for her refund request. The transaction ID is ***Zazzle apologizes for any inconvenience and frustration this may have caused for the customer
The customer worked with Zazzle’s Customer Support Team directly regarding the order mentioned in the customer’s inquiryZazzle refunded the customer both the product and the shipping cost of the customer’s order to the customer’s purchasing payment method as of 7/6/Refunds typically take
7-business days, depending on the processing speed of the customer’s financial institutionFor the customer’s overall experience, Zazzle has placed a $Zazzle Account Credit in the customer’s Zazzle Account, that can be used toward a future orderThis credit is available now, and it will not expire
The customer worked with Zazzle’s Customer Support Manger directly regarding the order mentioned in the customer’s inquiryIn the case of the customer’s original order, it was queued for shipment on 7/9/The customer contacted Zazzle via email on 7/20/with regards to the tracking
information not displaying in transit information, at which time Zazzle treated the customer’s order as lost in transit and authorized an immediate replacement to be sent with a Saturday deliveryThe customer’s replacement order was queued for shipment on 7/22/2016, and delivered on 7/23/In addition, Zazzle refunded the customer both the product and the shipping cost of the order to the customer’s purchasing payment method as of 7/22/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institution
Complaint: ***I am rejecting this response because: No notification or updated rules have been posted. The consumer reiterates the fact that if what Zazzle has said is true they have ALREADY BROKEN THE LAW AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS.Sincerely,*** ***
The customer placed an order with Zazzle.com on 5/31/2014. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 7/28/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 7/29/16, and they have unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
Initial Business Response /* (1000, 5, 2015/05/18) */
The customer placed an order with Zazzle.com on 4/2/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in
which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
Zazzle has received no inquiry from the customer with regards to the Zazzle Black MembershipZazzle can be reached via phone or email, per the "contact us" link located at the bottom of the website: http://www.zazzle.com/about/contactus
As of 5/18/2015, Zazzle Customer Support reached out to the customer via email with the membership details and breakdown, and also provided the customer with two resolution optionsZazzle also opted the customer's account out of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later timeZazzle is currently awaiting a reply from the customer per the resolution options provided
Initial Business Response /* (1000, 5, 2015/11/10) */
The customer contacted Zazzle.com to make a full return for her order, at which time Zazzle provided her with return instructionsPer the tracking information of the customer's returned shipment, Zazzle received her order on 9/30/The
customer contacted Zazzle on 10/8/regarding the status of her return and expected refundThe customer contacted Zazzle again on 10/21/15, as she had not yet received an update on her returned shipmentZazzle confirmed, processed, and expedited the customer's refund on 10/21/Refunds can take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a full shipping refund has been authorized to the customer's purchasing payment method as of 11/10/2015, and a $Zazzle Account Credit has been applied to the customer's Zazzle accountThis credit is available now, and it can be used toward a future orderIt will not expire
Initial Business Response /* (1000, 5, 2016/01/22) */
Zazzle has confirmed the customer's order placed on 12/17/did not ship until 1/9/Zazzle has also received the courier returned package, as the customer refused to accept itA Zazzle order specialist has reached out to the customer
regarding the overall experience received as of 1/22/15, requesting a replyZazzle can confirm a refund for the customer's full order cost has been issued back to the customer's original payment method as of 1/22/Refunds typically take 7-business days, depending on the customer's financial institution
Zazzle apologizes for the issues the customer had when trying to place her order for invitations. Unfortunately, Zazzle Customer Support was not able to duplicate the error the customer mentioned as far as the price discrepancy on the site when she tried to complete her orderAs stated
on the website, bulk discounts cannot be combined with any promotional offer. The Zazzle site automatically applies the greater discount Zazzle Customer Support reached out to the customer via e-mail on 05/05/and provided her with a code for 50% off the cost of the invitations if she chooses to place an order
The customer contacted Zazzle via email on 12/3/for a refund request due to a late delivery of the customer’s order that resulted in the product no longer being neededZazzle authorized a full refund to the customer’s purchasing payment method on 12/8/and emailed the customer
confirmationRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionFor the convenience of the customer, Zazzle also waived the return of the customer’s product so it did not have to be returned
Initial Business Response /* (1000, 5, 2015/08/27) */
The customer placed an order on 03/20/on the Zazzle websiteShe contacted Zazzle Customer Support on 03/27/to state that she was not satisfied with her orderThe customer agreed to and was given a Zazzle account credit for the cost of
the order to place a new orderThe customer placed a new order on 03/27/and did not utilize the Zazzle account credit that was placed into her accountAt this time, the customer still has a Zazzle account credit available for her to use on any future order as it doesn't expireAs a onetime courtesy, in addition to the account credit the customer has, Zazzle has also issued a refund for her original orderThe customer can expect to see this refund in the next 7-business days depending on the processing speed of her financial institution
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their leggings orderThe customer placed an order on Zazzle for leggings on 3/13/When filling out the returns form online on 3/27/2018, they selected to receive a Zazzle
account credit for the items instead of selecting the refund option to return the funds back to their original form of paymentAs indicated on that form, a Zazzle account credit can take within business day to process if selected, which Zazzle processedThe customer then contacted Zazzle on 3/31/requesting for a refund insteadUnfortunately, once Zazzle processes an account credit, it cannot be reversedAs a one-time courtesy, Zazzle went ahead and issued a refund for the customer and informed them that they can also keep the account credit to use for a future orderThe refund however can take 7-business days to process, depending on the speed of the customers financial institutionZazzle provided all this information to the customer via e-mail on 4/3/As of 4/4/2018, the customer has applied their Zazzle account credit to purchase new items on Zazzle
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their Zazzle Black membershipThe customer placed an order on the Zazzle website for mugs on 2/16/During checkout, the customer signed up for a day free trial of Zazzle
Black, a yearly fee shipping program provided by ZazzleAs stated in the terms and conditions when signing up for this program, the customer can opt out before the days so she does not get charged for the annual feeIf she does not opt out, an automatic $fee for the membership will be charged to the purchasing card and the customer will receive standard shipping on applicable Zazzle orders for a yearOnce the customer is part of the paid Zazzle Black membership, the customer can opt out before the days if she wishes to not be automatically renewed againThis and the rest of the program details are clearly messaged during checkout and her confirmation e-mail when selecting the Zazzle Black shipping optionThis information also includes all of the Zazzle Black terms and conditions (***)The customer contacted Zazzle to be removed from Zazzle Black and requested for a refund for the membership fee on 3/23/via e-mailAs this is usually a non-refundable charge, Zazzle has agreed to make an exception and refund the cost to the purchasing cardBecause this is a special accommodation, the refund for the membership can take up to days to appear in the customer’s account as Zazzle may need more information to process this requestZazzle has provided all of this information to the customer via e-mail on 3/23/
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 10/27/with regards to the yearly chargeZazzle has extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/1/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
The customer placed an order with Zazzle.com on 8/4/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 9/5/with regards to the yearly chargeZazzle extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 9/6/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company Zazzle did issue a partial refund which I have accepted. Sincerely, *** ***
The customer contacted Zazzle directly via email on 6/14/with regards to their overall order experienceZazzle received and responded to the customer on 6/16/with the option of the customer’s funds returned to their Zazzle account, or to their purchasing payment methodThe customer responded on 6/16/to confirm a desired refund outcomeZazzle responded to the customer the same day to confirm that a refund would be processed to the customer’s purchasing payment methodRefunds typically take 7-business days to post, depending on the processing speed of the customer’s financial institution
Initial Business Response /* (1000, 5, 2015/08/31) */
The customer placed an order (XXX-XXXXXXXX-XXXXXXX) with Zazzle.com for custom fabric on 5/29/The customer contacted Zazzle's Customer Support Team on 6/4/as the order received did not meet the customer's expectationsZazzle
requested digital images from the customer to expedite the return processAs the customer's design issue required a new order, Zazzle offered the customer a Zazzle Account Credit to be used toward a new order, and also waived the return of the fabric once the images were provided The customer accepted the Zazzle Account Credit, and a new order (XXX-XXXXXXXX-XXXXXXX) for fabric with a modified design was placed on 6/30/As the customer had a store credit available in his Zazzle account per the accepted option provided, that order was paid for using $in Zazzle Account Credit, and $as the balance charged to the customer's purchasing payment method
The customer contacted Zazzle.com once the new order was received, as the order received did not meet the customer's expectationsPer the customer's request, a refund was processed for the new order (XXX-XXXXXXXX-XXXXXXX)The refund was dispersed per the customer's original payment method, and Zazzle returned $to the customer's purchasing payment method on 7/16/2015, and $to the customer's Zazzle account, as a store creditThe customer was provided via email, a transaction ID for this refund on 8/17/The customer's Zazzle account also reflects the $Zazzle account credit available for use in the customer's accountThis credit will not expire
For the customer's overall experience, Zazzle also provided a direct refund for the original order (XXX-XXXXXXXX-XXXXXXX) even though a waived return/Zazzle Account Credit had already been processed, which typically voids any future return optionsThe customer's original order was paid for using $of the customer's Zazzle earnings, with a remaining balance of $charged to the customer's purchasing payment methodThe direct refund was issued to the customer's purchasing payment method on 8/17/for the amount of $returned to the customer's credit card, and $returned to the customer's Zazzle accountRefunds typically take 7-business days to process, depending on the processing speed of the customer's financial institution
To be clear, Zazzle has returned all of the customer's funds paid with a credit card to Zazzle.com, and in addition, provided the customer with a Zazzle Account Credit that can be used toward any future order for $Zazzle also waived the return of two fabric ordersThis information was conveyed to the customer on 8/17/via phone and emailZazzle recommends the customer contact their financial institution directly to verify the funds have been returned
Initial Business Response /* (1000, 5, 2015/06/17) */
While Zazzle would love to print any item a customer orders, Zazzle must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into place
(http://help.zazzle.com/***)
As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removedAll orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement)
Zazzle has authorized a refund for the credit she was issued on a previous orderRefunds typically take 7-business days, depending on the processing speed of the customer's financial institutionAn email confirming the refund has been sent to the customer as of 6/17/
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesn't actually change any of their policies in place that allow this type of issue to arise in the first placeIf I go to Zazzle.com and type Eevee into their search box, I do get results
http://www.zazzle.com/eevee_button-XXXXXXXXXXXXXXXXXX
Product ID: XXXXXXXXXXXXXXXXXX
Created on: 1/15/XXXX X:XX PM
There are more in this person's store
This was over a year old at the time I ordered my first set of invitations with Eevee's on themI do believe since it was on there for a year it's a reasonable assumption that Eevee's are allowedThey keep saying they are a community of sellers, when I was arguing with them before I escalated my complaint to the Revdex.com I pointed this out, that was at the beginning of JuneThey have not taken these down
I feel like they decided to enforce the rules because I was not spending a significant amount of moneyIt was less than 150, I no longer remember the totalMy previous orders totaled just around dollarsI now have to go order different invitations entirely so that the matchOnce again this comes down to poor content control practicesI think I still should at least get half of my total prior purchases back, $The fact that I can go find Eevee's on the website that have been on there for a year, and that they've let my Eevee's go through not once, but twice, makes me feel like this isn't solely an error that is on my partI would have been less upset if they had denied it the second time but those went through as well and I would have found a less costly way to fix my invitations so that I can keep them matching my theme
Final Business Response /* (4000, 9, 2015/07/02) */
When a product is brought to Zazzle's attention that violates their terms of service, they take swift action to remove itOn each product page, there is a "report this product" featureA customer can click this to report the item to Zazzle's Content Management Team, and they will review the item in questionCustomers can also email Zazzle's Content Team directly at ***@zazzle.com
As mentioned, Zazzle is primarily a community of Sellers; individuals who have opened Zazzle accounts to promote and sell their designsThese Sellers design their products using our intuitive creation tools and make their offerings available for purchase through the Zazzle marketplaceSometimes, these sellers upload content that is not their own material or are not adhering to the content guidelinesZazzle's Content Management Team works continuously to remove such products but inevitably some products may be ordered before they are removed
The cost of an order does not determine whether an order meets the content guidelines Zazzle has put into placeTo be clear, all orders placed on the Zazzle.com website are subject to approval by Zazzle's Content Management Team prior to the manufacturing of the productThis information is outlined within Zazzle's user agreement (http://www.zazzle.com/mk/policy/user_agreement), which all customers must agree to when signing up to use Zazzle.com
Final Consumer Response /* (4200, 11, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They provided no resolutionThe item even listed here is still up, will they pay me to click report this? The answer is obviously noThey clearly don't care about their own rules except when they chose to
They say cost of the order has no impact, yet twice the image containing Eevees was approvedThey aren't taking this complaint seriouslyThey need to look at their processes better to stop this from happening in the futureAt this point I had to re-order my invitations from another site so they would matchSo I have spent more money due to their processes being inconsistent
They can say that sellers upload stuff and they try to remove, but they should approve first before allowing to be soldIt gives a belief if you can find it you can get itI don't know any other site that lets you order from their website, pay, and then come back and say oh hey it breaks the sites rules
At this point they clearly believe they have done nothing wrongThey keep saying the same thingsI don't believe there can be any positive resolutionsI will just make sure whenever a situation arises that someone I know needs to order invitations or anything, I will make sure it will he from a better company
Complaint: ***I am rejecting this response because:
I spoke to Jazmine from Zazzle last week, gave her my credit card information to issue a refund, and it still hasn't happened. Not to mention, prior to that she called me at a time that I indicated I was not available. Also, my mailbox was not full. I had my husband call my number to check, so just more lies from them.Sincerely,Erica***
The customer placed an order on the Zazzle website for business cards on 01/23/The customer contacted Zazzle Customer Support on 02/02/to inquire the status of the order. The customer spoke to a supervisor who reached out to the Production Team on the customer’s behalfDue to the
unforeseen delay the customer requested for her order to be cancelled. The order was cancelled on 02/03/and the customer was refunded in full, $27.14. Zazzle Customer Support sent an e-mail to the customer on 02/10/with the transaction ID for her refund request. The transaction ID is ***Zazzle apologizes for any inconvenience and frustration this may have caused for the customer
The customer worked with Zazzle’s Customer Support Team directly regarding the order mentioned in the customer’s inquiryZazzle refunded the customer both the product and the shipping cost of the customer’s order to the customer’s purchasing payment method as of 7/6/Refunds typically take
7-business days, depending on the processing speed of the customer’s financial institutionFor the customer’s overall experience, Zazzle has placed a $Zazzle Account Credit in the customer’s Zazzle Account, that can be used toward a future orderThis credit is available now, and it will not expire
The customer worked with Zazzle’s Customer Support Manger directly regarding the order mentioned in the customer’s inquiryIn the case of the customer’s original order, it was queued for shipment on 7/9/The customer contacted Zazzle via email on 7/20/with regards to the tracking
information not displaying in transit information, at which time Zazzle treated the customer’s order as lost in transit and authorized an immediate replacement to be sent with a Saturday deliveryThe customer’s replacement order was queued for shipment on 7/22/2016, and delivered on 7/23/In addition, Zazzle refunded the customer both the product and the shipping cost of the order to the customer’s purchasing payment method as of 7/22/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institution
Complaint: ***I am rejecting this response because: No notification or updated rules have been posted. The consumer reiterates the fact that if what Zazzle has said is true they have ALREADY BROKEN THE LAW AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS.Sincerely,*** ***
The customer placed an order with Zazzle.com on 5/31/2014. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard
shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 7/28/with regards to the auto renewal charge in questionZazzle received and replied to the customer's email as of 7/29/16, and they have unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle has confirmed this information in an email sent to the customer on 7/29/
Initial Business Response /* (1000, 5, 2015/05/18) */
The customer placed an order with Zazzle.com on 4/2/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in
which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black)
Zazzle has received no inquiry from the customer with regards to the Zazzle Black MembershipZazzle can be reached via phone or email, per the "contact us" link located at the bottom of the website: http://www.zazzle.com/about/contactus
As of 5/18/2015, Zazzle Customer Support reached out to the customer via email with the membership details and breakdown, and also provided the customer with two resolution optionsZazzle also opted the customer's account out of any auto renewalThe customer will not be charged for the membership in the future, unless the customer subscribes to it at a later timeZazzle is currently awaiting a reply from the customer per the resolution options provided
Initial Business Response /* (1000, 5, 2015/11/10) */
The customer contacted Zazzle.com to make a full return for her order, at which time Zazzle provided her with return instructionsPer the tracking information of the customer's returned shipment, Zazzle received her order on 9/30/The
customer contacted Zazzle on 10/8/regarding the status of her return and expected refundThe customer contacted Zazzle again on 10/21/15, as she had not yet received an update on her returned shipmentZazzle confirmed, processed, and expedited the customer's refund on 10/21/Refunds can take 7-business days, depending on the processing speed of the customer's financial institutionFor the customer's overall experience, a full shipping refund has been authorized to the customer's purchasing payment method as of 11/10/2015, and a $Zazzle Account Credit has been applied to the customer's Zazzle accountThis credit is available now, and it can be used toward a future orderIt will not expire
Initial Business Response /* (1000, 5, 2016/01/22) */
Zazzle has confirmed the customer's order placed on 12/17/did not ship until 1/9/Zazzle has also received the courier returned package, as the customer refused to accept itA Zazzle order specialist has reached out to the customer
regarding the overall experience received as of 1/22/15, requesting a replyZazzle can confirm a refund for the customer's full order cost has been issued back to the customer's original payment method as of 1/22/Refunds typically take 7-business days, depending on the customer's financial institution
Zazzle apologizes for the issues the customer had when trying to place her order for invitations. Unfortunately, Zazzle Customer Support was not able to duplicate the error the customer mentioned as far as the price discrepancy on the site when she tried to complete her orderAs stated
on the website, bulk discounts cannot be combined with any promotional offer. The Zazzle site automatically applies the greater discount Zazzle Customer Support reached out to the customer via e-mail on 05/05/and provided her with a code for 50% off the cost of the invitations if she chooses to place an order
The customer contacted Zazzle via email on 12/3/for a refund request due to a late delivery of the customer’s order that resulted in the product no longer being neededZazzle authorized a full refund to the customer’s purchasing payment method on 12/8/and emailed the customer
confirmationRefunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionFor the convenience of the customer, Zazzle also waived the return of the customer’s product so it did not have to be returned
Initial Business Response /* (1000, 5, 2015/08/27) */
The customer placed an order on 03/20/on the Zazzle websiteShe contacted Zazzle Customer Support on 03/27/to state that she was not satisfied with her orderThe customer agreed to and was given a Zazzle account credit for the cost of
the order to place a new orderThe customer placed a new order on 03/27/and did not utilize the Zazzle account credit that was placed into her accountAt this time, the customer still has a Zazzle account credit available for her to use on any future order as it doesn't expireAs a onetime courtesy, in addition to the account credit the customer has, Zazzle has also issued a refund for her original orderThe customer can expect to see this refund in the next 7-business days depending on the processing speed of her financial institution
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their leggings orderThe customer placed an order on Zazzle for leggings on 3/13/When filling out the returns form online on 3/27/2018, they selected to receive a Zazzle
account credit for the items instead of selecting the refund option to return the funds back to their original form of paymentAs indicated on that form, a Zazzle account credit can take within business day to process if selected, which Zazzle processedThe customer then contacted Zazzle on 3/31/requesting for a refund insteadUnfortunately, once Zazzle processes an account credit, it cannot be reversedAs a one-time courtesy, Zazzle went ahead and issued a refund for the customer and informed them that they can also keep the account credit to use for a future orderThe refund however can take 7-business days to process, depending on the speed of the customers financial institutionZazzle provided all this information to the customer via e-mail on 4/3/As of 4/4/2018, the customer has applied their Zazzle account credit to purchase new items on Zazzle
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their Zazzle Black membershipThe customer placed an order on the Zazzle website for mugs on 2/16/During checkout, the customer signed up for a day free trial of Zazzle
Black, a yearly fee shipping program provided by ZazzleAs stated in the terms and conditions when signing up for this program, the customer can opt out before the days so she does not get charged for the annual feeIf she does not opt out, an automatic $fee for the membership will be charged to the purchasing card and the customer will receive standard shipping on applicable Zazzle orders for a yearOnce the customer is part of the paid Zazzle Black membership, the customer can opt out before the days if she wishes to not be automatically renewed againThis and the rest of the program details are clearly messaged during checkout and her confirmation e-mail when selecting the Zazzle Black shipping optionThis information also includes all of the Zazzle Black terms and conditions (***)The customer contacted Zazzle to be removed from Zazzle Black and requested for a refund for the membership fee on 3/23/via e-mailAs this is usually a non-refundable charge, Zazzle has agreed to make an exception and refund the cost to the purchasing cardBecause this is a special accommodation, the refund for the membership can take up to days to appear in the customer’s account as Zazzle may need more information to process this requestZazzle has provided all of this information to the customer via e-mail on 3/23/