Peking Gourmet Chinese Restaurant

From: [redacted] < [redacted] @***.com>Date: Mon, Mar 20, at 8:PMSubject: Fwd: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgThanks for your attention to this matter.-------- Original message --------From: " [redacted] " < [redacted] @***.com>Date: 3/20/8:PM (GMT-05:00)To: [redacted] @myRevdex.com.orgSubject: Complaint ID [redacted] Business: Peking Gourmet Chinese RestaurantRout [redacted] ***Pottstown PA ***Attn: [redacted] This email is a response and explanation to complaint ID# [redacted] , filed by Peking Gourmet customer [redacted] *** Sale dated 3/8/ Customer, ***, order totaled $When asked if her order items were right, she agreed, then her credit card was charged the amount of her orderWhen signing the credit card receipt, she explained that was not her orders total dollar amount, and that was not her order We told customer, a refund would be issued of the total amount charged, although it could take days Customer's issue was that the refund would take too many days, and would not be an immediate refund I, the business owner, do not make the time frame for refunds issued That complaint should go to the credit card machine processing Company Businesses that accept credit cards have different standard times for refunds, and probably none are immediate Some are 24-hours, others 3-days, 7-days etc Customer other issues with this complaint are, the business owner not speaking englishThe owner of Peking Gourmet has lived and operating a business in the state of Pennsylvania for over years Coincidently, owner had just taken and passed her United States Citizen exam issued by Department of Immigration and Naturalization So, she is an American Citizen Concluding, proper procedure and time for refunds issued are 3-days We are sorry for inconveniencing the customer, we are not the credit card processing machine company, just the restaurant

From: [redacted]<[redacted].com>Date: Mon, Mar 20, 2017 at 8:51 PMSubject: Fwd: Complaint ID [redacted]To: [redacted]@myRevdex.com.orgThanks for your attention to this matter.-------- Original message --------From: "[redacted]" <[redacted].com>Date: 3/20/17 8:28 PM...

(GMT-05:00)To: [redacted]@myRevdex.com.orgSubject: Complaint ID [redacted]Business:  Peking Gourmet Chinese RestaurantRout[redacted]Pottstown PA [redacted]Attn:  [redacted]This email is a response and explanation to complaint ID# [redacted],  filed by Peking Gourmet customer [redacted].  Sale dated 3/8/2017.           Customer, [redacted], order totaled $25.33. When asked if her order items were right, she agreed, then her credit card was charged the amount of her order. When signing the credit card receipt, she explained that was not her orders total dollar amount, and that was not her order.  We told customer, a refund would be issued of the total amount charged, although it could take 3 days.  Customer's issue was that the refund would take too many days, and would not be an immediate refund.  I, the business owner, do not make the time frame for refunds issued.  That complaint should go to the credit card machine processing Company.            Businesses that accept credit cards have different standard times for refunds, and probably none are immediate.  Some are 24-48 hours, others 3-7 days, 7-10 days etc.                Customer other issues with this complaint are, the business owner not speaking english. The owner of Peking Gourmet has lived and operating a business in the state of Pennsylvania for over 10 years.  Coincidently, owner had just taken and passed her United States Citizen exam issued by Department of Immigration and Naturalization.  So, she is an American Citizen.     Concluding, proper procedure and time for refunds issued are 3-7 days.  We are sorry for inconveniencing the customer, we are not the credit card processing machine company, just the restaurant.