Peifer Security Solutions Reviews (%countItem)
Peifer Security Solutions Rating
Address: 3747 Cherry Rd, Memphis, Tennessee, United States, 38118-6320
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I was needing a new lock and doorbell camera (Ring)installed. The two men that showed up were not perfectional or did not know how to do their job.To begin with they drilled holes in a door that does not belong to me for the door bell. The door bell was located on the side of the door frame and not on the door itself. The person installing the door bell wanted it on the door. I was not allowed to make any holes onto the door because it belongs to the landlord. I told him to replace the doorbell with the doorbell camera but that was not good enough for him. and the second person was preventing me from installing the camera from my phone that I pay for each month to monitor the camera. He was pushing keys on my phone pad preventing me from doing so.The camera install person and his worker may trips to the*** for door repair supplies, ate, and smoked in their van on my time.They called in for their pay paid by the hour. The door was not properly repaired and left the paint for me to finish up the repairs. That door is a type of metal and he did offer to pay and replace the door and that was said by me to the person trying to bill me by phone to collect payment from my card. I had to give her my card number by phone in front of them and did but wish not to do business in that way. having no other choice did so. She the owner wanted to charge me for the time they spent trying to fix their problem eating time and smoking time. One small door bell and one deadbolt was said to take them two hours plus. It should at the most not even an hour if they were good at their job and knew what they were doing. I have to look at that door damaged everyday. The deadbolt I purchased myself from the business location.
Product_Or_Service:
Other (requires explanation) I would like back what I did not owe and the man doing the work offered to replace the door. That needs replaced I am the one reasonable for the door and did not damage it.
Contact Name and Title: ***
On 10/24/18 our technician arrived at the customer's home and surveyed her locks and gave a quote for new hardware. No charge was made for this trip to Millington and the time expended on site (over 1 hour). Several days later, the customer decided that she did not want all of the items we recommended and came to our office to ask about*** locks and purchased one over the counter, indicating that she would install it herself. When she found that she could not install the product, she called us on 11/6/18 and asked for our services to install the deadbolt plus a wifi camera she had purchased elsewhere. We set up the appointment for 11/14/18.
On Nov. 14 my tech (and a new trainee) left our office at 8:59, arrived at customer's home at 9:55 and discussed what needed to be done. The customer requested that we remove the knob from the door and replace it with the deadbolt she had purchased at our office. She indicated that she did not want to replace the push button deadbolt already on the door above the knob. My tech explained to her that it would be difficult to close and lock the door without having something to pull to shut the door. She indicated that she would pull the door closed with the door stop at the bottom of the door. Upon beginning the installation, it was noted that the customer's previously purchased Medeco lock had the wrong backset. A correct length latch was required for the deadbolt to work properly. This camera tech did not have high security locks and latches as a stock item on his van and had to call for one to be delivered to him. We had another tech about 30 minutes from the job site and had him deliver the correct backset latch to the customer's home. No charge was made for this additional trip and time by a secondary van.)
When arriving at the customer's home, customer identified the brand of wifi camera as the Ring. We were prepared to install a camera but the Ring is one that we infrequently install (and we did not provide this camera) so the technician reviewed the installation instructions in front of the customer. Due to the lens capacity of the Ring, my technician suggested placement on the door for the best overall view from the unit. As holes would need to be drilled into the door, the tech had to get the customer's approval for its placement and proceeded with the install. After it was mounted, the customer started complaining that she would get in trouble from her landlord for holes being in the door and requested that we remove the unit and put it in the spot where the original doorbell was located. My technician did so at her request. To make the repair to the mounting holes on the door, the tech told customer that he would have to go to *** to purchase product to repair the 4 small screw holes in the door and get some touch-up paint. Tech left her home at 11:37, purchased the items at *** and returned to her home at 12:06. (No time was charged for this trip as the work order was put off-job - see attached job time sheet.) He filled the holes and put the touch up paint on the door and left the left over paint with the customer. He stated that the repair went smoothly and that after he was finished, a person had to look very closely at the door to see that holes had been drilled in the door. The security of the door was not compromised in any form.
Work was finished with the install of the deadbolt and Ring camera at 1:35 pm. No time for lunch was taken between 8:59 and 1:35. The total time for this one job beginning at 8:59 and concluding at 1:35 was 4 Hours and 36 minutes. My technician took into account the time he had to wait on the part to arrive from the secondary van and submitted an invoice to the customer for 2 hours of work (please note "Job Time" on attachment - even though his actual working time was just over 3 hours). Tech called into the office and ran customer's card for the 2 hour charge. The customer called into the office immediately and complained. She was advised that the 4+ hours of time at the job site had been discounted back to 2 hours but she still believed that was too much money for the work that was provided. Having dealt with some customers like this in the past and this customer having made multiple calls to the office prior to the service being provided to her home, the total charge was immediately dropped to our one hour minimum. An immediate refund for one hour of labor was put back on her credit card.
Having made sufficient repairs to the door, having 3 trips and over 5.5 hours of total time invested in this labor only service, I feel that our company made every effort to resolve this matter amicably. However, if the landlord of the property has a problem with the repair we made to the door, we would be happy to discuss this matter further with them.