Peformance Health Solutions

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July 15,
*** *** ***
The Revdex.com Serving Central Virginia
MooreField Park Drive, Suite
Richmond, VA
Dear *** ***:
We are in receipt of the complaint you forwarded to us from *** *** ***, *** ** *** *** *** ** *** (Revdex.com case no***)We at Performance Health Solutions appreciate you sending us this complaintFor some reason *** *** request for a refund was not registered in our database system and therefore, we had no record of his desire for us to return the $he sent us for the productWe will follow up with him and apologize for this oversight
We want to make sure he is satisfied, so we immediately, upon receipt of the complaint you forwarded to us, sent a check via ***, next day, for $The tracking number for this overnight package is: ***We will follow up with *** *** tomorrow to make sure he received the check and to apologize for the oversight of not providing it to him sooner
Again, thank you for bringing this complaint to our attentionIt is our goal to make sure our customers are always satisfied with both our products and service
Sincerely,
*** ***
Director of Operations
Performance Health Solutions, LLC
*** *** ***
*** ** ***

Review: Performance Health Solutions states 100% 90 day guarantee. I purchased the product 3/24/14 and received it on 4/2/14. On 5/5/14 I called customer service and told "[redacted]" I wanted to return the product (well within the 90 day guarantee). He gave me an RMA# to post on the outside of the package and said to return. On 5/7/14 I returned via [redacted] - I have written proof of acceptance and signature of returned delivery to Performance Health Solutions on 5/15/14. I have been waiting almost two months for refund of $199.75. I have called twice with the same results...no refund. Customer service refuses to transfer me to a manager or supervisor and says all they can do is note the problem.Desired Settlement: $199.75 refunded to my original form of payment ASAP

Business

Response:

July 15, 2014

The Revdex.com Serving Central Virginia

720 MooreField Park Drive, Suite 300

Richmond, VA 23236

Dear [redacted]:

We are in receipt of the complaint you forwarded to us from [redacted] (Revdex.com case no. [redacted]). We at Performance Health Solutions appreciate you sending us this complaint. For some reason [redacted] request for a refund was not registered in our database system and therefore, we had no record of his desire for us to return the $199.75 he sent us for the product. We will follow up with him and apologize for this oversight.

We want to make sure he is satisfied, so we immediately, upon receipt of the complaint you forwarded to us, sent a check via [redacted], next day, for $199.75. The tracking number for this overnight package is: [redacted]. We will follow up with [redacted] tomorrow to make sure he received the check and to apologize for the oversight of not providing it to him sooner.

Again, thank you for bringing this complaint to our attention. It is our goal to make sure our customers are always satisfied with both our products and service.

Sincerely,

Director of Operations