Peerless Heater Company

Review: A PEERLESS PUREFIRE BOILER FURNACE AND HOT WATER HEATER INSTALL IN [redacted] IN OCTOBER 2010 BY LOCAL CONTRACTOR ([redacted] & [redacted] HEATING & [redacted],[redacted]) FOR A TOTAL COST OF $6,719.00.

ON MAY 7,2013 THE UNIT WAS NOT HEATING THE WATER. AFTER CALLING THE LOCAL CONTRACTOR ([redacted]) THEY SENT OUT A SERVICE REP. AND FOUND THAT A OEM CONTROL MODULE WAS DEFFECTIVE AND HAD TO REPLACE THE UNIT FOR A COST OF$503.00 WITH NO ADJUSTMENT FROM PEERLESS MANF.

I THINK IT IS OUTRAGOUS THAT AFTER SPENDING $6,719.00 FOR A NEW BOILER AND WATER HEATER THAT AFTER A LITTLE MORE THAN TWO YEARS THE UNIT BREAKS DOWN AND PEERLESS IS NOT WILLING TO STAND BEHIND THEIR PRODUCT WITHOUT SOME TYPE OF CONSIDERATION.

I SENT THE COMPANY A CERTIFIED LETTER RECEIPT REQUESTED OF WHICH I HAVE THE RECEIPT, SHOWING THE LETTER OF COMPLAINT WAS RECIEVED. THE COMPANY DID NOT EVEN HAVE THE COMMON COURTESY TO RESPOND TO MY COMPLAINT ABOUT THEIR PRODUCT.Desired Settlement: REFUND OR ADJUSTMENT. A RESPONSE TO MY COMPLAINT.

Business

Response:

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Business

Response:

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