Peerless Chain Company

Initial Business Response /* (1000, 7, 2016/02/29) */
Hello--I have contacted Mr. [redacted] and apologized for not following through as we agreed. I personally have taken the matter with plan to resolve. I have sent our products to Mr. [redacted] to test and am waiting his reply on the test to complete...

and resolve the complaint.
Regards,
Tom [redacted]
National Account Mgr.
[redacted]
[redacted]@peerlesschain.com
Initial Consumer Rebuttal /* (2000, 9, 2016/03/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tom called me and did apologize for the previous actions. He also offered to not only live up to what was previously promised, but to go over and above on that promise, which was greatly appreciated. This complaint has been resolved above my expectations.