Peeler Music

Mr*** ***, Consultant Revdex.com of Akron WMarket Street Akron, Ohio August 8, RE: Complaint ID# *** Dear Mr***: We are in receipt of Mr*** ***’s Complaint. Mr*** purchased a Nissan Maxima on March
4, 2017. He was shown the payment on multiple occasions, and ultimately agreed to the purchase. Mr*** returned three days later and wanted to exchange the vehicle. In accordance with our policy, he was shown several vehicles that met the lenders criteria. He did not like any of the options he was shown and decided to keep the MaximaIn regards to Mr***’s complaint of the headlights not working, we have no record of him visiting our Service Department regarding this matter and no record that an estimate of any kind was given. It is possible that the repair is covered under his warranty. We would advise him to contact our Service Department and schedule an appointment to diagnose the issue and verify coverageAt this time we offer no compensation or exchange option to Mr***. He was presented multiple options within the five day exchange window and elected to keep his current vehicle. We will happily perform any necessary repairs to get the vehicle headlights in good operating order, whether they be under warranty or customer payIf there are any further questions, please contact me at (330) 753-4444. Sincerely, *** *** General Sales Manager Fred Martin Superstore

Initial Business Response /* (1000, 5, 2016/04/05) */
Mr*** ***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
April 4,
RE: Case# *** (Ref*)
Dear Mr***:
We are in receipt of Mr*** ***'s
complaint
Mr*** visited our dealership on January 18, and worked with salesperson Tim S*Upon review of Mr***'s financial situation, it was determined that he would be unable to purchase a vehicle without a cosignerMr*** did not have a cosigner immediately available, but said that he would be looking for one
During his visit Mr*** was shown several SUV'sHe expressed he was only interested in a black Lincoln MKXWe did not have this vehicle on the lot during his visit and Mr*** left the dealershipNo further attempts at communication were made since that initial visit
On March 29, 2016, Mr*** called and spoke with Sales Manager, Dan W***He immediately began yelling and using profanity, then hung upHe called back and left a voice message calling MrW*** crude namesI returned his call and received the same ill treatmentHe used foul language and was verbally aggressiveI asked that he never contact our dealership againOur employees should not have to be subjected to that type of treatmentHis financial situation is not their fault
I vehemently deny the allegation that we do not honor our advertised offersOur advertising states that we will show customers how to get approved as long as they make a minimum of $1,per monthMr*** did not meet this requirement, thus he needed a qualified cosigner in order to write the loanOur promise could have been fulfilled had Mr*** been able to locate a cosigner
At this time we offer no reparations to Mr***, as we did our best to get him in a vehicle that dayHe has been nothing but rude and abusive to us, and we have no desire to deal with him furtherIf there are any further questions, please contact me at ***
Sincerely,
Brett S***
General Sales Manager
Fred Martin Superstore

Initial Business Response /* (1000, 7, 2016/05/10) */
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
May 10,
RE: Case# *** (Ref*-***)
Dear MrD***:
We are in receipt of MsMarsaya L***'s
Complaint
Marsaya L*** purchased a Pontiac Gon December 21, The vehicle had 107,miles on the odometer at delivery
MsL*** brought the vehicle into the Service Department on February 29, with an odometer reading of 109,milesShe stated the vehicle was making a noise from the front endThe hub bearing was replaced under her Powertrain Warranty and a $deductible was paid
The vehicle returned to our Service Department on March 7, At that time it was determined the installed hub bearing was defectiveIt was replaced at no charge to MsL***
We do our best to inspect and repair used vehicles prior to being offered for sale on our lot; however, we cannot be held responsible for future repairsOn this particular vehicle we spent over $1,on reconditioning before it was offered for saleRepairs included control arm bushings, brakes and calipers, oil pan and several light bulbs
MsL*** purchased a vehicle with well over 100,miles on the odometerIt should be expected that repairs will be required throughout the remaining life of the vehicleThis is why we offer a free Lifetime Limited Powertrain Warranty with every vehicle with a selling price over $10,
While we regret that MsL*** has had this particular issue, returning the car is not an optionWe also cannot refund the purchase price of the vehicle, or remove it from her credit reportWe will honor the obligations we entered into at the time of saleIf there are any further questions, please contact me at (330) 753-
Sincerely,
Brett S***
General Sales Manager
Fred Martin Superstore
Initial Consumer Rebuttal /* (3000, 9, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's stated that they spent over 1,on reconditioning the car which is for the fact that after I got the car fixed the very first time, I told them to give me a list of what else was wrong with it because they should have done all of that before they sold it to meAnd they gave me a list (which I have and will upload) of all the repairs neededThis was done by THEIR service departmentIf you spent $on fixing the car prior to selling, there's NO WAY the damages included on the list given to me would have been accumulated by me in a week span of having this carWhen I brought it up to associates EVERY one said they've experienced the same issue with this exact dealer and they've also returned their cars and person fell victim to fraudulent activity from this exact dealership (reason why it was taken off their credit report)Also statements from an old employee of the dealership& I'll also upload written statements & signatures from others as well
Final Business Response /* (4000, 13, 2016/05/17) */
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
May 17,
RE: Rebuttal to MsMarsaya L***, Case# *** (Ref*-***)
Dear MrD***:
We are in receipt of MsMarsaya L***'s rebuttal
It is our continued stance that we completed over $1,worth of repairs prior to her Pontiac Gbeing offered for saleAttached you will find our internal documentation of the work performed on the vehicle to corroborate this
As stated before, a vehicle with well over 100,miles on the odometer should be expected to have service issues throughout the remaining life of the vehicleIt is entirely possible that in three weeks' time, a vehicle may have a service issue ariseMsL*** visited the dealership twice for the same issue, the second time due to a failed part used in the prior repair
Vehicles are machines and should be expected to need service and maintenance, as do all products using mechanical partsMsL*** has had one issue with this vehicle, spending $total, as that was the deductible on her Powertrain WarrantyHer subsequent visit was completed at no charge to her
Again, we do our best to inspect and repair used vehicles prior to being offered for sale on our lot, but we cannot be held responsible for future repairs
We will continue to honor the obligations we entered into at the time of sale, but offer no other concession to MsL***If there are any further questions, please contact me at (330) 753-
Sincerely,
Brett S***
General Sales Manager
Fred Martin Superstore

Received at Revdex.com via email: Re: Revdex.com complaint #*** Hello its Vanessa *** I just wanted to answer back to Fred Martin's response First Of All; I feel like the response to my complaint was a bunch of Bull and I will never go back down in Barberton anymore. The Salesperson that was working with me didn't have enough of descents to even call and say anything to me. I have told everyone I know not to ever go there because these people are full of it and every time I see a commercial I just want to break the screenMy credit was an issue and I explained that upfront and they had the nerve to shop me around times without even calling me to say anything. What I would really like to know since they couldn't finance me , where is my free car? They need to stop advertising lies everyday of the week I learn a big lesson from this and that is everybody is not welcome in certain areas

I am rejecting this response because: I have received nothing from the transaction They get to keep the vehicle and sell it for more with the work they supposedly performed Again, I have my doubts that the work was ever completed to the vehicle I would like the proof or pictures Also want to know what they end up selling the vehicle for I called on Wednesday to notify them not to proceed This is a shady business tacticThey are upset that I went somewhere else I did ask for a newer, lower mileage vehicle but they had nothing on the lot and steered me toward this vehicle in the back They tried claiming they were going to put it for sale in the front after detailing was completed for $15,if didn't purchase it They touted their "love it or return it" policy but conveniently left out that it was a bold faced lie and they never intend on refunding anything

Initial Business Response /* (1000, 5, 2016/03/21) */
MrDavid D***, Consultant
Revdex.com of Akron
WMarket Street
Akron, Ohio
March 18,
RE: Case# *** (Ref*)
MrD***,
We are in receipt of MrTrent R***'s
complaintMrR*** purchased a Saturn Vue for $7,with an odometer reading of 95,miles from our "Buy Here, Pay Here" lot on February 11,
Vehicles on this lot are typically made available only to those customers who cannot qualify for traditional financing due to their credit historyMrR*** was only offered three vehicles because those were the only vehicles that fit his budgetIf he felt that none of the three vehicles met his needs he was not obligated to purchase any of them
In order to minimize the cost of these vehicles to the consumer a threshold has been established for what repairs will be performedEvery vehicle undergoes a safety inspection prior to put on the lot for saleProper working air conditioning is not a safety issue, therefore it was not addressed"Buy Here, Pay Here" vehicles are classified as such because they are a segment of our inventory that is a lower cost to the consumer than our premium used car inventoryShould an air conditioning repair have been made, the vehicle may not have fallen into MrR***'s budgetary requirements, as the additional cost of the repair would have likely been passed onto the consumer in the form of a higher price tag
MrR*** received a "We Owe" for the inoperable dome light in his vehicleOn March 15, the part was orderedHe will be contacted as soon as it arrives to complete the repair
We are willing to recharge the air conditioning and check for leaksThis will assess the issue and not repair itIt will be up to MrR*** to pay for the cost of the actual repairWe will gladly perform the recharge when he visits the dealership for the dome light repair
If there are any further questions, please contact me at (330) 753-
Sincerely,
Matt D***
Service Director
Fred Martin Superstore
Initial Consumer Rebuttal /* (2000, 7, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the terms that have been presented in the responseSide note, I was offered only carsThe third could not be found and the second one would not stay runningSo I had the Saturn onlyIf you put a car on a lot everything should be in working condition, not half way done just to take advantage of a person that has fincial restrictionsEspecially car that was only worth not with a total loan amount of That is being taking advantage of a person as well putting a car on the lot that not everything works on it

Mr*** ***, Consultant Revdex.com of Akron *** ** *** *** *** *** *** September 14, RE: Complaint ID# *** Dear Mr***: We are in receipt of MrSam ***’s complaint regarding his purchase of a Dodge Durango on September 1, Mr*** has since visited the dealership and provided his signature on the remaining required documents. All parties were satisfied at the conclusion of his visit If there are any further questions, please contact me at *** ***. Sincerely, Brett S*** General Sales Manager Fred Martin Superstore

I am rejecting this response because:
First and foremost, this vehicle was sold.  With it went the file with any and all service receipts to the vehicle.  The 'Oil Change Agreement' and financial contracts were removed from the file before selling.  The truck was sold to a gentleman in Texas and I'm not about to bother him with this.  I do this with every vehicle I own and sell - pass on all the maintenance records and receipts.Second, after the last Fred Martin oil change (that I paid for and was recently reimbursed), I started purchasing a premium oil at both Summit Racing and Napa in Copley Ohio called Schaefers.  I then brought my own oil and filters for each oil change.  The new owner received both the left over oil and the receipts for all purchases regarding this truck, no matter how small.  Oil changes were performed in several locations, some on the road, some at Quality Automotive in Richfield and at least one time in Medina.Fred Martin Superstore builds the 'free' oil changes into the price of the vehicles and they have a monetary value of $151.13 per oil change, that's part of why I paid over book value.Fred Martin Speedy Wash & Lube is $34.95.  The 5 remaining oil changes would amount to $755.65.  Gasoline oil changes at the lowest level would be 21.62 oil changes in a gas car.To settle this matter I will accept 22 coupons (round up for bothering me for 3 years) for oil changes that I will pass on or donate to someone that needs them.  There will be no additional fees, taxes, and the coupons or certificates must be able to be given away, sold, or otherwise used by someone other than myself.  I have no plans on patronizing your business again in the future.You all have lost a good customer, referrals and family members who all purchase cars often. I'm sorry this couldn't have been dealt with when it needed to be dealt with.Regards,[redacted]

Mr. [redacted], Consultant Revdex.com of Akron [redacted]   February 21, 2018   RE: Rebuttal to Complaint ID# [redacted]   Dear Mr. [redacted]:   We are in receipt of Mr. [redacted]’s response.  We understand that he no longer owns a diesel vehicle, and that our offer of six free oil changes will not satisfy him because he paid for diesel during ownership of the 2004 Dodge Ram 2500.  Our offer was for six free oil changes for a diesel or gasoline vehicle, and still stands should he want to accept them.    We also understand that Mr. [redacted]’s time is valuable and he is often traveling.  However, we don’t think is unreasonable to require proof that these diesel oil changes were performed on the vehicle in order to initiate a refund for the five oil changes he paid for out of pocket.  This can be in the form of a receipt at the time of service, or even a service history report documenting the visits and the cost of the diesel oil changes from the facility that performed them.  This should be something that is easily reproduced by any company that routinely performs these services.   Again, we sincerely regret this occurred and would happily refund Mr. [redacted], but we do need proof of an expense incurring.   If there are any further questions, please contact me at [redacted].    Sincerely,     Brett S[redacted] General Sales Manager Fred Martin Superstore

Mr. [redacted], Consultant Revdex.com of Akron 222 W. Market Street Akron, Ohio 443035   January 22, 2018   RE: Complaint ID# [redacted] Dear Mr. [redacted]: We are in receipt of Mr. [redacted]’s complaint.   Mr. [redacted] purchased a 2014 Jeep Patriot on December...

16, 2017.  He informed his salesperson [redacted] that he was “turning in” his vehicle because he could no longer afford the payments.  Page six of the attached documents indicate there was no trade vehicle included in his purchase.  Mr. [redacted] did contact our dealership the day after purchasing the vehicle.  We have records of his calls, as we record all calls to the dealership.  The Compliance Manager that handled Mr. [redacted]’s purchase was off that day.  Mr. [redacted] called and asked for the “Sales Department” where he asked general questions about our return policy.  He called a third time that day and spoke with another salesperson regarding the policy. She informed him that he would need to bring the car in that day for the policy to be honored.  He never came to the dealership and he never asked to speak with a manager. We did not hear from Mr. [redacted] again until December 21, 2017 where he again just asked for the Sales Department and was eventually transferred to [redacted].  Mr. [redacted] spoke to a manager on December 22, 2017 and asked to exchange the vehicle because his wife could not drive a manual vehicle.  He was told he could not, as it was outside of our exchange policy window of five days.  I reviewed the calls and can confirm he was never hung up on and his conversations were always cordial.  I myself spoke with Mr. [redacted] and asked why he did not show up on December 17 when he indicated he would coming to return the vehicle within the required 24-hour time frame.  He had no response. Mr. [redacted] was well aware that his wife was a co-buyer on the vehicle.  She is listed on multiple documents, including the Retail Installment Contract (page one of the attachment) and subsequent documents related to the purchase (pages two thru five). At this time we deny Mr. [redacted]’s request to return the vehicle for a refund.  He had 24 hours to exercise this option and did not show up to the dealership as he indicated he would in his phone call on December 17th.  If he would have showed up then we could have fully complied with his request. If there are any further questions, please contact me at [redacted].    Sincerely, [redacted] General Sales Manager Fred Martin Superstore

I am rejecting this response because:
This argument does not make any sense. I’m none of the messages texts, emails, voicemails, does anyone mention aftermarket parts. You can Aussie that the parts would be genuine parts if it’s coming from an authorized dealer. I was told verbally they were Jeep parts and in all my communications with the dealership no one once says aftermarket. If I was under the impression that the seats were aftermarket seats and took a while to install why would I be upset when I first got up there to get the car. I have a voicemail that said the car would be ready. It’s sad that this company tries to take advantage of service disabled veterans. I am sure this dealership has a security system that has audio. Do me a favor and listen to the tapes and show me one time someone told me this was aftermarket. If you find one time that someone verbally told me I’ll back off and apologize and you can keep the money. But I know I am 100% correct on this and I’m not going to allow someone that wasn’t there to tell me that I’m making this up. But please review the tapes. Sad that you treat service disabled vets this way and pervious customers.

Mr. [redacted], Consultant Revdex.com of Akron 222 W. Market Street Akron, Ohio 443035   June 1, 2017   RE: Complaint ID# [redacted]   Dear Mr. [redacted]:   We are in receipt of Ms. [redacted] Complaint.   Ms. [redacted] son [redacted] purchased a 2016 Hyundai Accent SE on...

May 19, 2017 from salesmen [redacted].  The vehicle was listed online as having keyless entry, but the remotes could not be located at the time of delivery.   Mr. [redacted] did later mistakenly tell the [redacted] that the vehicle did not have keyless entry, as in the past Hyundai SE models did not have this feature.  We truly apologize for his mistake and have spoken to [redacted] about the importance of using the VIN to identify vehicle specific features.   We also apologize that the [redacted] were not promptly contacted by a manager once this mistake was discovered to properly address the situation and rectify it in a speedy manner.    Ms. [redacted] has since spoke to manager [redacted] and myself regarding this matter.  We will be providing two keyless remotes and a check for the cost to program them both for an amount quoted by a Hyundai dealer.  Both will be mailed as soon as I have the remotes in hand.   We are sorry that an issue as minor as a missing keyless entry remote has reached this level.  We pride ourselves on promptly handling customer issues and this is not a situation we ever like to see occur.  We wish Ms. [redacted] and her son [redacted] the very best and hope they will reconsider Fred Martin Superstore in the future, as this experience is not typical of the customer service we are accustomed to providing.   If there are any further questions, please contact me at [redacted].    Sincerely,     Brett S General Sales Manager Fred Martin Superstore

Mr. [redacted], Consultant Revdex.com of Akron [redacted]   February 15, 2018   RE: Complaint ID# [redacted]   Dear Mr. [redacted]:   We are in receipt of Mr. [redacted]’s complaint.  Mr. [redacted] purchased a 2004 Dodge Ram 2500 on...

June 1, 2014.  He did indeed have a no charge Engine Oil Maintenance Agreement during that transaction that was good for two oil changes per year for three years, a total of six.   Due to a software error, that no charge oil change information was not uploaded immediately into the Speedy Wash and Lube software. As Mr. [redacted] described in his complaint when he went for his first oil change Speedy employees were unable to see it was free.  He was charged for this oil change and agreed to pay for it. For this, we apologize.   The salesperson who sold the truck no longer works for our company and we have no record of complaints stemming from this visit.  We do not understand why Mr. [redacted] waited nearly four years to complain.  Had this matter been brought to the attention of upper management by Mr. [redacted], either directly or through the Revdex.com, we would have had the opportunity to rectify it more quickly.    When we first learned of this incident last week from Jennifer B[redacted], we attempted to resolve it immediately.  We refunded the $151.13 he paid in error with his actual receipt from our oil change facility.  We understand he has already received that check.  We also offered to provide him six free oil changes, standard or diesel engine, for use with his current vehicle or vehicles.  Mr. [redacted] expressed to us that this was not satisfactory, and that he preferred reimbursement for the oil changes he paid for during the time he owned the 2004 Dodge Ram 2500 in cash only.   Per the Engine Oil Maintenance Agreement, Mr. [redacted] was owed six oil changes. We have already refunded him the $151.13 he paid for the first oil change.  We request that Mr. [redacted] provide receipts or proof of service for five oil changes and we will refund his payments as long as the charges are reasonable.  He can email these directly to [redacted], or mail them to her attention.  Our initial offer of six free oil change certificates stands should Mr. [redacted] change his mind and choose this option.   We sincerely regret this occurred, as we do value our customers and would never intentionally inconvenience them by not delivering a service they are entitled too.  We have since upgraded our process and system to include electronic filing in the hopes of reducing clerical errors such as this.    If there are any further questions, please contact me at [redacted].    Sincerely,     Brett S[redacted] General Sales Manager Fred Martin Superstore

Initial Business Response /* (1000, 8, 2015/08/17) */
Brett S.
Fred Martin Superstore

Mr. [redacted], Consultant
Revdex.com of Akron
RE: Case# [redacted] Ms. [redacted]
Dear Mr. [redacted],
We are in...

receipt of Ms. [redacted]' complaint dated July 30, 2015.
[redacted] purchased a 2006 Dodge Stratus on March 24, 2015. At the time of delivery the vehicle had 120,694 miles. Our 58 point inspection was performed prior to offering the car for sale, and several repairs were performed including: front brakes, a belt tensioner and new belt, a blower fan motor, a power window motor and a 3rd brake light bulb.
Ms. [redacted] contacted her salesman, Dave S. on March 31st and told him the window sticker on the vehicle listed a keyless remote and that she did not receive one. Mr. S. explained that the sticker listed the cars original equipment as determined by the VIN number, but that we did not receive a remote when the car was traded in. We have no records to indicate that she called us about an exhaust issue.
On July 18th Ms. [redacted] brought the vehicle in with 126,288 miles with a concern over a knocking sound from the front end. We diagnosed the issue as right and left upper control arm assemblies. Her vehicles extended service contract was a Power Train Warranty that did not cover the control arm assemblies. Our Service Manager, Jim B. decided to cover the repairs under good will and only billed her the $100 deductible. Actual cost for the repair was $475.91. Our technician did note a slight brake pulsation, a serpentine belt missing a rib and some play in the tie rod ends. Ms. [redacted] declined to have these addressed. Ms. [redacted] had her oil changed somewhere else and they told her that her rear struts have a broken mount. Our technician didn't label the car as "unsafe" when he noted the needed repairs.
Although we do our best to proactively fix used cars prior to offering them for sale, issues may later arise that were unforeseeable. A 2006 vehicle with over 126,000 miles can be expected to need repairs. Ms. [redacted] repair issues do not warrant her vehicle being labeled a "lemon". We would be willing to inspect her rear suspension and serpentine belt at no charge to Ms. [redacted] to determine if there is an issue.
Sincerely,
Brett S.
General Sales Manager
Fred Martin Superstore
Initial Consumer Rebuttal /* (3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached a copy of my warranty stating that the control arms ARE covered. It is NOT just a powertrain warranty, it is a warranty from Power Train Warranty, Inc. per the paperwork and Fred Martin's service department.
I have also attached a copy of the invoice and vehicle checkup from when I had the car serviced at Fred Martin. The service department told me the tie rod ends were loose and needed replaced, the serpentine belt needed replaced and the front brakes needed replaced. When I spoke with the service representative, he said I "need to have these taken care of ASAP and it should not be driven very far!" I could not afford the outrageous amount the dealership quoted and Mr. S. stated they "would not cover it or do anything about it."
I have also attached the receipt from having my oil changed where it states at the bottom that the struts and assemblies need replaced. The dealership is about an hour from my home each way. I am not driving that distance to pay their outrageous prices for an oil change, when they specifically stated I do not have to have my oil changed by them, and my warranty is good as long as I have my oil changed by a business such as [redacted], [redacted] or [redacted]'s.
In addition to all of these issues, the engine is now bucking and constantly feels like it is going to stall.
Final Business Response /* (4000, 14, 2015/08/29) */
Brett S.
Fred Martin Superstore

Mr. [redacted], Consultant
Revdex.com of Akron
RE: Case# [redacted] Ms. [redacted] Answer to Rebuttal Information
Dear Mr. [redacted],
We are in receipt of Ms. [redacted]' rebuttal answer and the document she attached. Nothing that Ms. [redacted] has provided in her rebuttal changes our original answer. Ms. [redacted] needs to bring her vehicle into our Service Department. If a covered component needs replaced we will happily perform that work. Please contact Mr. Jim B., Service Manager, to schedule that appointment. He is aware of Ms. [redacted] situation and is awaiting her call.
We are willing to inspect her vehicle and determine if covered components need replaced at no charge to Ms. [redacted]. If you need any further information please call me at 330-753-4444.
Sincerely,
Brett S.
General Sales Manager
Fred Martin Superstore
BS/dh

Initial Business Response /* (1000, 5, 2016/01/20) */
Mr. Jim B[redacted]
Service Manager
Fred Martin Superstore
3195 Barber Road
Barberton, Ohio 44203
Mr. David D[redacted], Consultant
Revdex.com of Akron
222 W. Market Street
Akron, Ohio 44303
January 18, 2016
RE: Case #[redacted]...

Revdex.com Complaint of Mr. Eric M[redacted]
Dear Mr. D[redacted]:
We are in receipt of Mr. Eric M[redacted]'s complaint. On July 14, 2015 Diana M[redacted] purchased a 2010 Ford Escape from our dealership. Included with her purchase was a complimentary Powertrain Limited Warranty. Additional service contracts that offered more comprehensive protection were declined by her during the purchase process.
On July 21, 2015, the vehicle was brought to our Service Department with three concerns: Tire Pressure Monitoring System (TPMS) light was on, possible water leak, and ignition switch sticks. The customer declined diagnosis of the water and ignition issue. One tire on the vehicle was replaced at no charge to correct the TPMS issue as a goodwill repair.
On December 29, 2015 the vehicle was scheduled for diagnosis on a transmission concern. The vehicle was diagnosed with an "Internal Transmission Failure". Per the Powertrain Warranty, the transmission was to be replaced with a different transmission at our discretion. A used transmission was selected as the replacement following usual and normal practices in our industry. Mr. M[redacted] declined to let us use the transmission that we had selected as he felt it had too many miles on it, compared to the mileage on the vehicle. We offered him the ability to have us use a transmission with fewer miles on it if he would pay the difference in price. He declined our offer and demanded that Fred Martin Superstore pay the cost for the lower mileage transmission. We declined as this is not what our written warranty paperwork called for in the situation.
We apologize if Mr. M[redacted] felt he was spoken to in a manner that was anything but respectful. It was no one's intention to make him feel threatened. Mr. Ron S[redacted], the Powertrain Warranty Administrator, simply wanted to convey that if Mr. M[redacted] didn't bring the vehicle into the Service Department by January 14, the transmission we had reserved for his repair would be have to be returned to the supplier. Another replacement transmission would have to be located, and his repair rescheduled until the part was in stock.
Mr. M[redacted] is welcome to reschedule his appointment for the transmission replacement. At the time of this response, we have do have a transmission with less miles on it that meets the terms of his contract as an appropriate replacement. I encourage him to contact me directly as soon as possible so that I may reserve this part for his repair. If there are any further questions, please contact me at (330) 753-4444.
Sincerely,
Jim B[redacted]
Service Manager
Fred Martin Superstore

Mr. [redacted], Consultant Revdex.com of Akron [redacted]   September 5, 2017   RE: Complaint ID# [redacted]   Dear Mr. [redacted]:   We are in receipt of Ms. [redacted]’s complaint.  The [redacted]'s purchased a 2017 Jeep Renegade...

on August 29, 2017.    Dan Millat, our New Car Manager, went over the numbers with them and they were happy.  I personally spoke with them the previous Wednesday and Thursday and had a pleasant conversation.  No one ever kept the keys to their trade vehicle or told them they could not leave.    Upon later hearing they were questioning their purchase, I offered again to review the paperwork with them and they declined.  Ultimately, if they were unhappy with the numbers presented to them they did not have to purchase the vehicle.  It was their decision to move forward with the deal.   At this time we offer them no compensation, as we feel we carried out the process and explained the purchase price as thoroughly as possible.  Our offer to meet and review the paperwork still stands should they wish to discuss the documents again.   If there are any further questions, please contact me at [redacted].    Sincerely,     [redacted] General Sales Manager Fred Martin Superstore

I am rejecting this response because:
The abs light was never on that’s a lie only the track control light was on !

Initial Business Response /* (1000, 5, 2015/09/01) */
Brett S., General Sales Manager Fred Martin Superstore

...

September 1, 2015
Mr. [redacted], Consultant
Revdex.com of Akron
RE: Case# [redacted] Mrs. [redacted]
Dear Mr. [redacted],
We are in receipt of Mrs. [redacted]'s complaint dated August 18, 2015. Mrs. [redacted]'s daughter, [redacted], came to the dealership on July 29th, 2015 to purchase a vehicle from salesperson Eric B. Mr. B. and Ms. [redacted] know each other personally, and made arrangements to meet at the dealership to see what vehicle options would be available. It was known ahead of time that financing a vehicle with her limited credit history and current employment situation could be a challenge.
During this meeting a credit assessment was made, and it was determined that [redacted] would receive more favorable rates with a co-signer to help her finance a vehicle, especially given she wanted to purchase the vehicle with zero money down. [redacted] called her mother and she agreed to co-sign for her daughter. Mrs. [redacted] then gave Mr. [redacted] her credit information.
[redacted] picked out a 2007 Pontiac G6. A deal was structured and she went home to talk to her mom and think about the payment. [redacted] returned to the dealership on Friday, July 31st to tell Mr. [redacted] that the Pontiac G6 would be too high of a payment, and she'd like to look at other vehicles that would be less expensive. A 2006 Chevrolet Cobalt was selected, as the monthly payment would have been approximately $30 less. A time was set up for later that afternoon so [redacted] and [redacted] could visit the dealership and complete the paperwork to purchase the Cobalt.
Once at the dealership, [redacted] and [redacted] decided to purchase additional coverage on the vehicle via a Service Agreement and GAP coverage. [redacted] signed all the paperwork she needed to sign as a co-signer and was on her way. [redacted] left the dealership driving the Cobalt.
On the morning of August 5th, 2015, the lender to which we assigned the finance contract, Farmers National Bank, notified us the loan would not be approved. They stated the loan could not go through with financing the Service Agreement in addition to the vehicle, the total amount financed was over their cap. We tried sending the deal structure to another lender to get an approval that was exactly the same with the Gap and Service Agreement included. In the mean time we tried contacting [redacted] to let her know the lender turned down her loan based on financing the cost of the Service Agreement. We left her a voicemail. The call was not returned.
We called [redacted] on the 6th at 1:20 PM and left a message for her to call us about the loan. [redacted] returned that voicemail message at 1:32 pm and said they would be in to resign the paperwork together, understanding the Service Agreement had to come off the loan. She said she would call back and let us know what time they would be in together. We submitted the deal to one last lender in an effort to secure financing for the vehicle that included the extended Service Agreement. A total of three lenders were contacted including the 1st one Farmers National Bank, as is our standard practice to secure the best terms for our customers.
At 3:03 PM [redacted] called back to say they would be here in 30 minutes to return the vehicle. They did not want to purchase the vehicle without an Extended Service Agreement. From that point on, no other lenders were contacted.
We strive to exceed all our customers' expectations on every transaction and get them the best finance terms possible. We sometimes find it necessary to contact multiple lenders in order to come to terms agreeable for the customer. While it is unfortunate that Farmers National Bank turned down the additional funding of the Service Agreement, we cannot accept fault for trying to find alternate lenders with the same terms for our customers. In regards to credit scores, after the first auto specific credit inquiry is made no other automotive credit inquiries will affect either [redacted] or [redacted]'s credit score negatively, as long credit bureaus are pulled auto specific within 1 to 14 days. All credit reporting agencies recognize that customers may go from dealer to dealer shopping for a car and the best finance terms possible. If I can provide any other information please contact me at [redacted].

Sincerely,
Brett S.
General Sales Manager
Fred Martin Superstore
BS/dh

Mr. [redacted], Consultant Revdex.com of Akron 222 W. Market Street Akron, Ohio 443035   August 9, 2017   RE: Complaint ID# [redacted]   Dear Mr. [redacted]:   We are in receipt of Mr. [redacted]’s Complaint.  On July 31, 2017, Mr. [redacted] agreed to purchase a...

2010 Chrysler Town & Country with 93,982 miles on the odometer.  We agreed to put new tires on the vehicle and complete the paintwork he requested be performed in order to solidify his purchase of the vehicle.  Mr. [redacted] provided us with a down payment of $500 and signed our “Retail Buyer’s Order,” our purchase agreement document. He went to his credit union to arrange financing.  The referenced document is attached as “Document 1” and uses the name [redacted], the legal name provided by Mr. [redacted]. While Mr. [redacted] arranged financing we completed the paintwork at our Collision Center.  We also had new tires put on the vehicle in our Service Department.  Given the high mileage on the vehicle, these are two repairs that would have not otherwise been completed had Mr. [redacted] not insisted they be performed in order for him to purchase the vehicle.   We had every indication Mr. [redacted] was moving forward with the purchase of this vehicle and we were never asked to show him newer vehicles with less miles. In his own original Revdex.com complaint he states he requested the work to be done as part of signing a purchase agreement and placing a deposit on the vehicle. Please see attached “Document 2” and focus on yellow highlighted area.  Given his own statement and signature on the “Retail Buyer’s Order,” he bought a vehicle. We agree to release Mr. [redacted] from the purchase agreement, but we are out the cost of the paintwork and tires, two expenses we cannot easily recoup.  Both items combined exceed the $500 deposit, therefore we will not be refunding it. If there are any further questions, please contact me at (330) 753-4444.    Sincerely,    [redacted] General Sales Manager Fred Martin Superstore