Pedigree Technologies, LLC

Initial Business Response /* (1000, 5, 2015/07/14) */
After a detailed review of the Consumer's complaint, it appears to be a case of the customer misunderstanding the terms of the contractual agreement, confusion regarding the technology involved in the products and services contracted for, and a...

frustration about the nature and involvement of the implementation process.
In essence, the Company takes issue with the allegations contained in the Consumer complaint.
Please see the attached document, which responds with specificity (in red font) to the Consumer's complaint (in black font) on a point by point basis.
The Company and the Consumer have been in discussions since the filing of the complaint, and are working through the various issues presented.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 14, 2015 after a conversation with CFO Richard [redacted], we came to an agreement with Pedigree Technologies. We agreed to pay $500.00 for their services and they have agreed to close our accounts and terminate our contract with no further consequences. We are completely satisfied.