Pearland Family Tae Kwon Do

That response is unsatisfactory, because what was communicated verbally was contrary to the documentation provided in an effort to obtain a customer.  In addition, what was to be later paid out-of-pocket after the insurance claim should have received the same 20% discount as was granted at the...

time of out-of-pocket payment during the initial consultation.  There is no rationale for why the initial out-of-pocket was granted this discount while the later out-of-pocket payment was not.