Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ In a situation like this we ask that the user provides proof of completion showing the deposit required to finish the offerPlease have this user email [redacted] @peanutlabs.com with the subject line "Revdex.com Ladbrokes Follow Up" In the body of this email please have them confirm the date they tried completing the offer in question with a screenshot showing proof of completion and the required deposit needed attachedThanks in advance, we look forward to helping resolve this Best, ***
In the world of market research screening out/disqualifying from surveys is a part of the survey taking process That being said in this case we would like to make this right as a gesture of support due to their trouble Please have this user reach out to [email protected] with the subject line "Revdex.com Survey Follow Up" In this email please have the user include their Peanut Labs specific user ID so we can look at their account activity with us and credit them: http://faq.peanutlabs.com/how-to-find-your-peanut-labs-id/ We also wanted to send this user additional information about how surveys work to help explain why screening out, disqualifying and running into closed surveys is normal: Researchers need to make sure they hear from all kinds of people They need to hear from young men, older educated people, new moms, unemployed people, and more When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met) Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study)
We take complaints like this very seriously; please have this user follow up with our support team directly and email [email protected] with the subject line "Revdex.com Follow Up" In this email please have the user include the support tickets in question so our team can look at each complaint on a case by case basis If they have not already done so please make sure this user includes proof of completion in the form of a screenshot for each transaction in question Once we have these details and their account information we will be sure to look at each complaint and credit them for what was completed accordingly Thanks in advance, we look forward to their follow up Best, Helen
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ After looking into the details about this user's case further our support team went ahead and rewarded the user for the transaction in question and updated their ticketThey should see this reflected in their account balance, we apologize for the inconvenienceIn the future if this user files a support ticket with proof of completion and is having trouble receiving credit please have them reach out to [redacted] @peanutlabs.com in situations like thisThanks again, have a great holiday season! Best, [redacted] Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ In a situation like this we ask that the user provides proof of completion showing the deposit required to finish the offerPlease have this user email [redacted] @peanutlabs.com with the subject line "Revdex.com Ladbrokes Follow Up" In the body of this email please have them confirm the date they tried completing the offer in question with a screenshot showing proof of completion and the required deposit needed attachedThanks in advance, we look forward to helping resolve this Best, ***
In the world of market research screening out/disqualifying from surveys is a part of the survey taking process That being said in this case we would like to make this right as a gesture of support due to their trouble Please have this user reach out to [email protected] with the subject line "Revdex.com Survey Follow Up" In this email please have the user include their Peanut Labs specific user ID so we can look at their account activity with us and credit them: http://faq.peanutlabs.com/how-to-find-your-peanut-labs-id/ We also wanted to send this user additional information about how surveys work to help explain why screening out, disqualifying and running into closed surveys is normal: Researchers need to make sure they hear from all kinds of people They need to hear from young men, older educated people, new moms, unemployed people, and more When you are screened out from a survey, it simply means that the researcher has gathered opinions from lots of people with your characteristics but they still need to hear from other people with different backgrounds, experiences, and interests Please keep in mind that surveys work in real time; this means at any point you can disqualify or a survey can get be marked as "closed" (i.ethe number of respondents needed by the market researcher has been met) Your responses are never kept, saved, or recorded unless your transaction is marked as a complete and your account is credited You might notice that some market researchers administer a small reward to users for trying to complete a survey but get disqualified, however this is not a requirement (it varies study to study)
We take complaints like this very seriously; please have this user follow up with our support team directly and email [email protected] with the subject line "Revdex.com Follow Up" In this email please have the user include the support tickets in question so our team can look at each complaint on a case by case basis If they have not already done so please make sure this user includes proof of completion in the form of a screenshot for each transaction in question Once we have these details and their account information we will be sure to look at each complaint and credit them for what was completed accordingly Thanks in advance, we look forward to their follow up Best, Helen
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ After looking into the details about this user's case further our support team went ahead and rewarded the user for the transaction in question and updated their ticketThey should see this reflected in their account balance, we apologize for the inconvenienceIn the future if this user files a support ticket with proof of completion and is having trouble receiving credit please have them reach out to [redacted] @peanutlabs.com in situations like thisThanks again, have a great holiday season! Best, [redacted] Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)