Peak Dental

These people are the worst service ever! They don't tell you when they cancel your appointments; you just show up, the doors are locked, no one is there, and they don't answer the phone. They also don't return calls, and this happens after they are paid thousands of dollars. I've gone to three appointments THEY made for me, no one was there, I got NO notification for two of them, and the other, the "notification" was less than an hour before my appointment when I was already on my way there, and they just canceled but didn't set up a new appointment. They are the WORST!

***DOCUMENT ATTACHED [redacted] I received a complaint from you regarding [redacted] (patient Is [redacted] ) The complaint was about billing or collection issuesI have reached out to this patient and been In contact with her regarding the balanceWhen we first started taking Medicaid patients for orthodontics we were not fully trained by DSHS on how the process worked so Ms [redacted] was not properly billedSince then we have went to all the train ings and are all up to date on their bllling processes and exactly what Is and Isn't covered at MedicaidI have attached paperwork showing that we adjusted off a total of $off of her account and we refunded her the $that she paid to usPatient satisfaction is important to us and we never want our patients to be unhappy with our servicesIf you have any questions please let me know, thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The complaint is not accurate and the accusations made are completely false Ms [redacted] was paid an insurance claim for the roof damage which occurred in July Rather than replacing the back half of the roof as recommended by the insurance adjuster, the owner only approved a repair, not an actual replacement The repair bid was $4800, which included work to the roof, soffits and gutters from the fallen tree damage, was paid in full to Contractor Troy [redacted] He made the repairs exactly as the bid described and we checked the job upon completion before final payment At that time, the repair was satisfactory Choice Realty & Management did NOT retain any funds! The accounting reports provided to Ms [redacted] show funds of $4,received from Ms [redacted] and paid Troy [redacted] , in installments to ensure completed work (labor and materials), for a total amount of $as he bid statedThat accusation is nothing more than a lie It is unfortunate that only two years later, the roof had an active leak last month but with the excessive amount of rain we have received this year in Bloomington, it is not unrealistic to have a roof leak with an old roof having had repairs Upon learning of the new leak, our maintenance department immediately dispatched roofing contractors to check the leak so the leak has not been ongoing for some time as described in the complaint At the time of the inspection, it was not determined the leak was coming from the repaired area There was no warranty with the roof repair as that is not at all common practice, especially for over two years There is no state license law for general contractorsWe do make sure our contractors are insured and have a good history of work, both of which Troy [redacted] qualified He has built homes for 25+ years and has done a lot of jobs, including roofs, for us with no problems so he was most definitely qualified and skilled to do this job Troy did get a from Choice Realty & Management for this and other work performed in Choice Realty & Management tax information is not available to the complainant so she would have no knowledge of the issuance of which again is a lie and proves this complaint is not truthful Ms [redacted] was not the actual one who visited the house in July Her husband, who is not an owner of record or my client, is the one who visited the house so that, too, is an inaccurate statement by the complainant At the time of the roof damage in 2013, the Ms [redacted] instructed me to do the repair only, not the replacement as the insurance adjuster recorded, so they could save money until they are able to replace the entire roof The roof is beyond its life span as it is approximately years old and could be leaking from numerous areas Respectfully, Lori [redacted] ***, ABR, CRS, GRI REALTOR, Broker/Owner Choice Realty & Management South Walnut Street Bloomington, IN O (812) 331-x [redacted] F (812) 331-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

[redacted]DOCUMENT ATTACHED[redacted]
I received a complaint from you regarding [redacted] (patient Is [redacted])
The complaint was about billing or collection issuesI have reached out to this patient and been In contact with her regarding the balanceWhen we first started taking Medicaid patients
for orthodontics we were not fully trained by DSHS on how the process worked so Ms[redacted] was not properly billedSince then we have went to all the train ings and are all up to date on? their bllling processes and exactly what Is and Isn't covered at MedicaidI have attached paperwork showing that we adjusted off a total of $off of her account and we refunded her the $that she paid to usPatient satisfaction is important to us and we never want our patients to be unhappy with our servicesIf you have any questions please let me know, thank you

The complaint is not accurate and the accusations made are completely false.  Ms. [redacted] was paid an insurance claim for the roof damage which occurred in July 2013. Rather than replacing the back half of the roof as recommended by the insurance adjuster, the owner only approved a repair, not...

an actual replacement.  The repair bid was $4800, which included work to the roof, soffits and gutters from the fallen tree damage, was paid in full to Contractor Troy [redacted]. He made the repairs exactly as the bid described and we checked the job upon completion before final payment.  At that time, the repair was satisfactory.
 
Choice Realty & Management did NOT retain any funds!  The accounting reports provided to Ms. [redacted] show funds of $4,800 received from Ms. [redacted] and paid Troy [redacted], in installments to ensure completed work (labor and materials), for a total amount of $4800.00 as he bid stated. That accusation is nothing more than a lie.
 
It is unfortunate that only two years later, the roof had an active leak last month but with the excessive amount of rain we have received this year in Bloomington, it is not unrealistic to have a roof leak with an old roof having had repairs.  Upon learning of the new leak, our maintenance department immediately dispatched roofing contractors to check the leak so the leak has not been ongoing for some time as described in the complaint.  At the time of the inspection, it was not determined the leak was coming from the repaired area. 
 
There was no warranty with the roof repair as that is not at all common practice, especially for over two years.  There is no state license law for general contractors. We do make sure our contractors are insured and have a good history of work, both of which Troy [redacted] qualified.  He has built homes for 25+ years and has done a lot of jobs, including roofs, for us with no problems so he was most definitely qualified and skilled to do this job.  Troy did get a 1099 from Choice Realty & Management for this and other work performed in 2013.  Choice Realty & Management tax information is not available to the complainant so she would have no knowledge of the issuance of 1099 which again is a lie and proves this complaint is not truthful.
 
Ms. [redacted] was not the actual one who visited the house in July 2015.  Her husband, who is not an owner of record or my client, is the one who visited the house so that, too, is an inaccurate statement by the complainant.  At the time of the roof damage in 2013, the Ms. [redacted] instructed me to do the repair only, not the replacement as the insurance adjuster recorded, so they could save money until they are able to replace the entire roof.  The roof is beyond its life span as it is approximately 20 years old and could be leaking from numerous areas.  
 
Respectfully,
 
Lori [redacted], ABR, CRS, GRI
REALTOR, Broker/Owner
Choice Realty & Management
1715 South Walnut Street
Bloomington, IN 47401
O (812) 331-7353 x [redacted]
F (812) 331-4525

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

[redacted]DOCUMENT ATTACHED[redacted]
I received a complaint from you regarding [redacted] (patient Is [redacted]).
The complaint was about billing or collection issues. I have reached out to this patient and been In contact with her regarding the balance. When we first started taking Medicaid patients...

for orthodontics we were not fully trained by DSHS on how the process worked so Ms. [redacted] was not properly billed. Since then we have went to all the train ings and are all up to date on their bllling processes and exactly what Is and Isn't covered at Medicaid. I have attached paperwork showing that we adjusted off a total of $1376.00 off of her account and we refunded her the $1100.00 that she paid to us. Patient satisfaction is important to us and we never want our patients to be unhappy with our services. If you have any questions please let me know, thank you.