PDX Movers LLC

Customer has agreed to a settlement pending removal of complaints regarding this issueSee attached
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

In the moving industry there are two levels of protection,the first is the bare minimum to cover small problems to cover insurance thatis already in place, such as renters or homeowners policies that cover problemsthat occur. In this particular instance there was no additional insurancepurchased...

prior to the move so the minimum insurance was in place. Oregon’slocal cartage is regulated by the state, anything within 50 miles of the saidregion is done hourly and is charged accordingly. We are also trained and cannever give approximate quotes verbally. We can however tell our experiencebased on previous, similar moves. Again in this case you were charged 2 hours,the amount of time the guys were there. If additional insurance was needed, itneeded to be purchased through a third party before the move or purchase theprotection we provide. As unfortunate as it is that your safe broke it is onlycovered for a maximum of $0.60 a pound (Exactly what the signed contractstates) this is to help elevate the cost of your deductible on the full cost replacementinsurance you already pay for, your renters/homeowners policy.We have agreed to take the safe upstairs for the customer,as long as it is a safe environment and we can use the proper tools to do so.