PD&D Innovative Home Design

Initial Business Response /* (1000, 5, 2015/08/02) */
Contact Name and Title: Divine *** TM
Contact Phone: XXXXXXXXXX
Contact Email: ***@aol.com
Customer's initial contact was 3-1/weeks after our company's policy for exchanges was expiredThe customer was informed that the company
policy of exchanges or alterations one time only are clearly stated as part of the listing agreementCustomer initially stated that garment and fabric were beautifulOnly after I repeated company published policy did her emails become very nastyAll were answered with politenessIn return I received dozens of hate emails which were viscious and nastyThe customer was refunded through paypal in full despite not returning all the merchandiseBeing a person with chemical sensitivities for thirty years I do not use perfume and none is sprayed on the clothingThe customer only brought this up after she was reminded of the store's policies
OFFER:
Consumer was already refund full amount through paypal