Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Our company advertises a deeply discounted monthly special rateOn all advertisements, print-outs and web announcements, in clear writing the following statement is present: "Please note that due to the popularity of some of our monthly specials, guaranteed turnaround times do not applyIf your submission is time sensitive, we strongly recommend you using one of our regular service levels." Proof of this can be found here: http://www.pcgscurrency.com/monthlyspecial.html All other service levels that club members have access to have specified turnaround times Our other service levels are as follows: RARITY SERVICE Price: Call for Pricing Turnaround: Overnight Maximum declared value per note: Unlimited WALKTHROUGH Price: $per note Turnaround: Overnight Maximum declared value per note: $25, EXPRESS Price: $per note Turnaround: business days Maximum declared value per note: $10, REGULAR Price: $per note Turnaround: Approxbusiness days Maximum declared value per note: $3, ECONOMY Price: $per note Turnaround: Approx40-business days Maximum declared value per note: $1, However, [redacted] , President of PCGS Currency posted current turnaround times in our message boards on Sept2, Here's a link to that post: https://forums.collectors.com/messageview.aspx?catid=23&threadid=950104&highligh...⇄ At this time, a submission received on Sept 29, 2015, using our Economy grading service level at $per note would have an expected completion time between Novand DecMr [redacted] is welcome to upgrade his recent submission to Economy if he'd like quicker resultsOtherwise we are expecting them to be completed between Decand Dec31, This is ignoring the fact that the submission form he sent with his currency was filled out incorrectly and had missing vital information which can extend the turnaround times even further which is stated in the updated message board post by [redacted] , web address provided above
Initial Business Response /* (1000, 10, 2015/06/08) */
This complaint has been resolved wit the customer
Initial Consumer Rebuttal /* (3000, 12, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PCGS Currency returned the intaglio impressions
that I sent them months agoThey still have not refunded my payment
Initial Business Response /* (1000, 5, 2015/11/19) */
Our company advertises a deeply discounted monthly special rate. On all advertisements, print-outs and web announcements, in clear writing the following statement is present:
"Please note that due to the popularity of some of our monthly...
specials, guaranteed turnaround times do not apply. If your submission is time sensitive, we strongly recommend you using one of our regular service levels."
Proof of this can be found here: http://www.pcgscurrency.com/monthlyspecial.html
All other service levels that club members have access to have specified turnaround times.
Our other service levels are as follows:
RARITY SERVICE
Price: Call for Pricing
Turnaround: Overnight
Maximum declared value per note: Unlimited
WALKTHROUGH
Price: $150 per note
Turnaround: Overnight
Maximum declared value per note: $25,000
EXPRESS
Price: $75 per note
Turnaround: 5 business days
Maximum declared value per note: $10,000
REGULAR
Price: $35 per note
Turnaround: Approx. 20 business days
Maximum declared value per note: $3,000
ECONOMY
Price: $24 per note
Turnaround: Approx. 40-50 business days
Maximum declared value per note: $1,000
However, [redacted], President of PCGS Currency posted current turnaround times in our message boards on Sept. 2, 2015. Here's a link to that post: https://forums.collectors.com/messageview.aspx?catid=23&threadid=950104&...⇄ />
At this time, a submission received on Sept 29, 2015, using our Economy grading service level at $24 per note would have an expected completion time between Nov. 17 and Dec. 1. Mr. [redacted] is welcome to upgrade his recent submission to Economy if he'd like quicker results. Otherwise we are expecting them to be completed between Dec. 15 and Dec. 31, 2015. This is ignoring the fact that the submission form he sent with his currency was filled out incorrectly and had missing vital information which can extend the turnaround times even further which is stated in the updated message board post by [redacted], web address provided above.
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Our company advertises a deeply discounted monthly special rateOn all advertisements, print-outs and web announcements, in clear writing the following statement is present: "Please note that due to the popularity of some of our monthly specials, guaranteed turnaround times do not applyIf your submission is time sensitive, we strongly recommend you using one of our regular service levels." Proof of this can be found here: http://www.pcgscurrency.com/monthlyspecial.html All other service levels that club members have access to have specified turnaround times Our other service levels are as follows: RARITY SERVICE Price: Call for Pricing Turnaround: Overnight Maximum declared value per note: Unlimited WALKTHROUGH Price: $per note Turnaround: Overnight Maximum declared value per note: $25, EXPRESS Price: $per note Turnaround: business days Maximum declared value per note: $10, REGULAR Price: $per note Turnaround: Approxbusiness days Maximum declared value per note: $3, ECONOMY Price: $per note Turnaround: Approx40-business days Maximum declared value per note: $1, However, [redacted] , President of PCGS Currency posted current turnaround times in our message boards on Sept2, Here's a link to that post: https://forums.collectors.com/messageview.aspx?catid=23&threadid=950104&highligh...⇄ At this time, a submission received on Sept 29, 2015, using our Economy grading service level at $per note would have an expected completion time between Novand DecMr [redacted] is welcome to upgrade his recent submission to Economy if he'd like quicker resultsOtherwise we are expecting them to be completed between Decand Dec31, This is ignoring the fact that the submission form he sent with his currency was filled out incorrectly and had missing vital information which can extend the turnaround times even further which is stated in the updated message board post by [redacted] , web address provided above
Initial Business Response /* (1000, 10, 2015/06/08) */
This complaint has been resolved wit the customer
Initial Consumer Rebuttal /* (3000, 12, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PCGS Currency returned the intaglio impressions
that I sent them months agoThey still have not refunded my payment
Initial Business Response /* (1000, 5, 2015/11/19) */
Our company advertises a deeply discounted monthly special rate. On all advertisements, print-outs and web announcements, in clear writing the following statement is present:
"Please note that due to the popularity of some of our monthly...
specials, guaranteed turnaround times do not apply. If your submission is time sensitive, we strongly recommend you using one of our regular service levels."
Proof of this can be found here: http://www.pcgscurrency.com/monthlyspecial.html
All other service levels that club members have access to have specified turnaround times.
Our other service levels are as follows:
RARITY SERVICE
Price: Call for Pricing
Turnaround: Overnight
Maximum declared value per note: Unlimited
WALKTHROUGH
Price: $150 per note
Turnaround: Overnight
Maximum declared value per note: $25,000
EXPRESS
Price: $75 per note
Turnaround: 5 business days
Maximum declared value per note: $10,000
REGULAR
Price: $35 per note
Turnaround: Approx. 20 business days
Maximum declared value per note: $3,000
ECONOMY
Price: $24 per note
Turnaround: Approx. 40-50 business days
Maximum declared value per note: $1,000
However, [redacted], President of PCGS Currency posted current turnaround times in our message boards on Sept. 2, 2015. Here's a link to that post:
https://forums.collectors.com/messageview.aspx?catid=23&threadid=950104&...⇄ /> At this time, a submission received on Sept 29, 2015, using our Economy grading service level at $24 per note would have an expected completion time between Nov. 17 and Dec. 1. Mr. [redacted] is welcome to upgrade his recent submission to Economy if he'd like quicker results. Otherwise we are expecting them to be completed between Dec. 15 and Dec. 31, 2015. This is ignoring the fact that the submission form he sent with his currency was filled out incorrectly and had missing vital information which can extend the turnaround times even further which is stated in the updated message board post by [redacted], web address provided above.