ON 12/4/2017 I CONTACTED PCEXPERTS365LLC TO REQUEST HELP WITH MY COMPUTER. WHEN THEY FINISHED HELPING ME, THEY TOLD ME I OWED THEM $299.99. I PAID THEM VIA ELECTRONIC CHECK. I WAS TOLD THAT I COULD CALL THEM FOR ONE FULL YEAR WITHOUT ANY EXTRA COST TO ME, WITH ANY PROBLEM I MIGHT HAVE. I CONTACTED THEM ON SUNDAY, 01/07/18 BECAUSE I HAD A NOTICE SHOW UP THAT TOLD ME I HAD A VIRUS AND HAD TO CALL THEM BEFORE I COULD CONTINUE. I CALLED THEM AND TALKED WITH A SEAN ROBERTS; #110649. HE TRIED TO FIND MY PROBLEM. I ASKED HIM IF HE WAS GOING TO CHARGE ME FOR HIS HELP AND HE TOLD ME, YES, IT WILL BE $199.00. I TOLD HIM NO, AND ASKED WHY. THIS WAS MY FIRST CALL TO THEM AND I SHOULD NOT BE CHARGED ANOTHER FEE. IF I HAD PAID $199.00, THAT WOULD BE A TOTAL OF $498.99. THIS IS WRONG. I COULD BUY A NEW COMPUTER FOR THAT. I AM TOTALLY DISAPPOINTED WITH YOUR SERVICE AND I AM REQUESTING MY $299.99 BE REFUNDED TO ME. I WAS MISLED AND LIED TO.
ON 12/4/2017 I CONTACTED PCEXPERTS365LLC TO REQUEST HELP WITH MY COMPUTER. WHEN THEY FINISHED HELPING ME, THEY TOLD ME I OWED THEM $299.99. I PAID THEM VIA ELECTRONIC CHECK. I WAS TOLD THAT I COULD CALL THEM FOR ONE FULL YEAR WITHOUT ANY EXTRA COST TO ME, WITH ANY PROBLEM I MIGHT HAVE. I CONTACTED THEM ON SUNDAY, 01/07/18 BECAUSE I HAD A NOTICE SHOW UP THAT TOLD ME I HAD A VIRUS AND HAD TO CALL THEM BEFORE I COULD CONTINUE. I CALLED THEM AND TALKED WITH A SEAN ROBERTS; #110649. HE TRIED TO FIND MY PROBLEM. I ASKED HIM IF HE WAS GOING TO CHARGE ME FOR HIS HELP AND HE TOLD ME, YES, IT WILL BE $199.00. I TOLD HIM NO, AND ASKED WHY. THIS WAS MY FIRST CALL TO THEM AND I SHOULD NOT BE CHARGED ANOTHER FEE. IF I HAD PAID $199.00, THAT WOULD BE A TOTAL OF $498.99. THIS IS WRONG. I COULD BUY A NEW COMPUTER FOR THAT. I AM TOTALLY DISAPPOINTED WITH YOUR SERVICE AND I AM REQUESTING MY $299.99 BE REFUNDED TO ME. I WAS MISLED AND LIED TO.