Complaint: [redacted] I am rejecting this response because: I wanted to stay at the Engleside Inn, but unfortunately I found the smell of trash outside my room overwhelming When I spoke with the front desk about this, they suggested that it smelled of trash because it was a hot day, and they couldn’t move me to another room Because of that, I had to cancel my weekend stay This should meet any hotel’s cancellation due refund requirements I showed up for my reservation, meeting my end of the implied agreement when making the $deposit The hotel didn’t meet their end of the implied agreement, which is to provide a satisfactory room Since they couldn’t remedy the situation, I cancelled my trip I fully expect that they should act like any reputable business, respect their customers, and provide a full refund for an unsatisfactory product Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I wanted to stay at the Engleside Inn, but unfortunately I found the smell of trash outside my room overwhelming When I spoke with the front desk about this, they suggested that it smelled of trash because it was a hot day, and they couldn’t move me to another room Because of that, I had to cancel my weekend stay This should meet any hotel’s cancellation due refund requirements I showed up for my reservation, meeting my end of the implied agreement when making the $deposit The hotel didn’t meet their end of the implied agreement, which is to provide a satisfactory room Since they couldn’t remedy the situation, I cancelled my trip I fully expect that they should act like any reputable business, respect their customers, and provide a full refund for an unsatisfactory product Regards, [redacted] ***