P.C. Richard & Son Inc.

Review: Product was sold with a discontinuing model, but was told that it new and just came out, being that I trust p.c. Richards. since they in business for a long time. Less than a year down the road my Samsung un55h7150, screen went bad, got a new replacement of screen, not the the TV.. Then again less than a year, screen went bad again. Call spoke to Steve the manager of services, telling me that I can not get a replacement TV, But it happens twice already. We go back and forth, and now am stuck with my broken screen. Am extremely unsatisfied of their services.Desired Settlement: I would like a replacement of TV.

Business

Response:

Tell us why here...This customer is under our extended warrany which is a service contract not a replacement contract. The only time we would offer a replacement is if the TV is unrepairable or uneconomical to repair. If customer would like to discuss this isue with our service manager, he can contact him at [redacted] or call him at ###-###-####. At the present time a new LCD panel has been ordered.

Review: 06/**/13 purchased GE range plus 10 years warranty through PC Richard

After a year oven has been not working properly. After few visit from GE tech they basically they are not gonna come to fix it because it's nothing wrong with it. So I paid in 2013 $320.99 for extended warranty which I can't use it.Desired Settlement: ge refusing to come to fix oven because there is nothing else can be done

Business

Response:

Tell us why here...Customer should call us at ###-###-#### and have the telephone representative set up a service call with our own techs,not G.E. so that we can get a second opinion as to what the issue is in order to be able to assist this customer.

Review: I purchased a Magic Bullet on a PC Richards credit call because they told me that I have 1 year to pay for it before any interest incurred. I told the salesperosn to make sure because I did not want to be charge any interest if I did not have a year to pay for it. I went ahead and purchased the product based on the salesperson's instruction. thought I had a year to pay for it only to see a bill arrive saying that I incurred interest for not paying. I told them that I was not going to pay for the interest because of what I was told in the store. I paid off the balance of what I owe for the product before the year is out yet PC Richar and the credit card company that they are involve with double the price of what I paid for the product in late charges and interest. They have done false advertisiing by getting me to purchase the product under the basis that I had a year to pay for it, which was not truthful. I therefore, refused to pay the late charges and interest because I had a year to pay for the product and I pay for it well within the time limit.Desired Settlement: I want my bill to reflect that I paid for the product and that I owed nothing plus for them to take my name of the credit bureau and collection agency.

Business

Response:

Tell us why here...This customer should contact Todd Burkhardt at [redacted] and he will be able to resolve the issue as Todd is our in house customer service representative that deals with the bank and Todd will be able to assist them.

Review: 7 YEAR AGO I WENT TO P.C. RICHARDS TO REPLACE A AIR CONDITION . I GAVE THEM THE MODEL I CURRENTLY HAD IN THE WALL. THE SALESMAN LOOKED IT UP IN HIS SYSTEM .HE GAVE ME THE REPLACEMENT MODEL , AND TOLD ME IT WILL FIT IN THE SLEEVE IN MY WALL. LATER THAT DAY IT WAS DELIVERED. THEY SEND THERE INSTALLATION MAN TO PUT IT IN . AFTER TRYING TO INSTALL THE UNIT, I WAS TOLD THE AIR CONDITION WAS NOT THE RIGHT SIZE IT WAS TO LARGE, AND WOULD NOT FIT IN MY WALL SLEEVE. I PUT THE AIR CONDITION BACK IN THE BOX AND WENT TO P.C. RICHARDS. WHEN I GOT THERE I SPOKE TO THE SALESMAN WHO SOLD IT TO ME ,HE TOLD ME WE DONT TAKE BACK AIR CONDITIONS ONCE IT IS OPENED AND TAKEN OUT OF THE BOX. I ASK TO SPEAK TO THE [redacted]. WHEN THE [redacted] CAME OVER HE TOLD ME THE SAME. I ASK TO SEE A SIGN POSTED THAT SAID THAT., THERE WAS NONE. I TOLD HIM THAT THIS IS NOT MY FAULT, THERE SALESMAN TOLD ME THAT THE MODEL I BOUGHT WAS THE REPLACEMENT MODEL, AND IT WOULD FIT . HE THEN TOLD THE SALESMAN NOT TO TALK TO ME ANYMORE AND WALK AWAY. AFTER ABOUT 20 MIN. I SAW THERE WERE NOT GOING TO HELP ME, SO I LEFT THE AIR CONDITION IN THE STORE WITH THE RECEIPT.I CALLED CREDIT CARD COMPANY (P.C. RICHARD CREDIT CARD) TOLD THEM I RETURNED IT. THEY ASK FOR THE RECEIPT FOR THE RETURN, I EXPLAINED WHAT HAPPENED, THEY INVESTIGATED . AFTER THAT I WAS LEFT ALONE FOR ABOUT TWO YEARS. THEN ANOTHER COLLECTION COMPANY AGAIN TRY TO COLLECT, AGAIN I TOLD THEM THE STORY. SINCE THEN ABOUT TWO OTHER COLLECTION COMPANY HAVE HARASSED ME TO PAY THIS BILL, NOW WITH OTHER CHARGES ON TOP . I HAVE SINE CONTACTED P.C. RICHARDS CORP. OFFICES. THEY HAVE TOLD ME THAT THE [redacted] HAS BEEN LET GO, BECAUSE OF MANY COMPLAINTS. AND CAN NOT HELP ME. I HAVE NOW RECEIVED A SUMMONS TO APPEAR IN COURT. PLEASE HELP ME , I NEED TO KNOW WHAT TO DO.Desired Settlement: THIS CHARGE SHOULD BE REMOVED

Business

Response:

You must be kidding?????? 7 years ago????? There is nothing I can do to assist this customer. I suggest that he contact the person at our office that handles these collection issues at ###-###-####, [redacted]. This is so old that I do not even know if she will be able to assist. Unfortunately, the bottom line is that if the customer does not have any receipt showing that they returned the air conditioner in question, "shame on them". How is anyone expected to remember what took place 7 years ago and why would someone return any item without getting a receipt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

this is the result of them not willing to help in the first place. shame on them. there must be a way to take care of this problem, they are a big company. they have there purchase back, I have nothing. now they want to sue me something is not right here. please help

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Repair service requested on my dryer that I bought in the year 2010 at PC Richard & Son.

The dryer was working fine except making noise.

Technician came and gave me a quote for $150 plus part $52 plus tax.

I authorized the technician to repair it and he came back with the parts to repair after a week.

He came at 6 PM and left at 9 PM... after three hours, the dryer is not working at all.

Now they are telling me (Svc Dept), I need to pay for three additional parts plus labor in the amount of $347 or

get a new machine at their store.Desired Settlement: I want it to be back to the original condition (dryer working with noise) and I would hire other technician.

They advertised that they are providing the same service before and after... but this is really a scam.

I regret buying all my appliances there. I will never buy any from there and will tell my friends, relative, co-workers not to buy from PC Richard & Son.

Business

Response:

I spoke with our service manager and he will honor the original quote and continue to repair the dryer at no additional cost to the customer other than what was orignally quoted., ($150.00 + $52.00) If that is ok the customer should call us at ###-###-#### and reschedule. They should tell the telephone representative to check with [redacted] (our service manager) to make sure that this offer is noted on the service request.

Review: We bought a new Whirlpool refrigerator from PC Richards. Online. The refrigerator was delivered to our house. This was to replace a refrigerator in our garage which had been there for 10 years. The refrigerator stopped working in 10 days. We lost over $200 worth of food. It took PC Richards 4 days to send a tech. The tech came and told us that the frig was not made to be in a garage. Even though he fixed it, it could happen again. I called customer service to ask for this unit to be exchanged for a unit which could withstand being in a garage as our previous unit had been there for 10 years with no issue.

The rep (Toniesha) refused, saying that the tech's report only says that there was an 'overload' and that the 'relay' was fixed and had nothing to do with the temperature in the garage.

She wanted me to duke it out with Whirlpool. The reason we went to a big vendor like PC Richards is because they have more clout with Whirlpool than we do. ( I once had an issue for a frig in my office. Whirlpool would not listen to us and [redacted] replaced it with no issues and it was 3 months old!!)

This is not acceptable. The Frig stopped working within 10 days of coming home, we lost $200 worth of food and the factory trained tech from PC Richards came and told us that this was not going to work in the garage. What confidence do we have to leave food in there again??Desired Settlement: I would like the refrigerator taken back and either refunded my money so I can buy it from [redacted] or to be exchanged for a refrigerator which is 'garage ready.'

Business

Response:

Tell us why here...Customer must contact our Internet Sales Department @ ###-###-#### and give them their invoice number [redacted]. A return authorization has been placed on that invoice and they will be able to process the exchange for this customer.

Review: I call PC Richards & son store at [redacted] center . I spoke to the customer service operator and I ask her on the phone if they had a Sony ps4 in stock and she told me yes

so when I got to the store everything change... the ps4 is only $399.00 so I told the [redacted] at the store that I was only buying the game console which is $399.00 and he told me NO you gotta buy a game and extra controller or we can't sell you the game console

so they make me buy $120.00 dollars on a game and an extra controller that I Didn't need.. I told the [redacted] that the customer service operator never told me on the phone that in order for me to buy the ps4 I had to buy $120.00 dollars worth of extras.

I had no choice but to buy the game and something that was $3999.00 end up costing me $564.00 dollars. I have a 12 years old son that is expecting to get a ps4 for Christmas and I wasn't gonna let him down but at the same time I feel that I should be able to buy what I need not what PC Richards wants to sell me...Desired Settlement: to let the customer buy what they need not what they forcing you to buy

Business

Response:

The item in question was advertised at the $399.99 price provided that the games be purchased in order to get it at that priced. No one "forced" the customer to purchase anything. If they did not want to comply with the provisions of the advertisiment, then they should not have purchased the item.

Business

Response:

Please contact the store [redacted] at the store where you made that purchase or his district [redacted] as they will probably have to override our buyers program in order to take back the controller and game provided that they have not been opened.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

thank you so much for doing that for me. I wish they would have done that for me earlier

thanks a million

Review: Purchased Samsung washing machine model # [redacted] on 10/**/14.. The first time I used it I observed that the detergent, bleach & fabric softener leaked to the floor and ran down the sides of the door, both inside and outside. I immediately called PC Richard and even went to speak to the salesman [redacted]. I explained that the machine was defective and that I would like an exchange, I was told that they will only exchange it after someone from PC Richard come to assess the machine. For the past three months the machine remains locked after the cycle is completed, I had to call the store and they gave instructions on resetting the machine, in order to open it. I have received no satisfaction after two different men were sent to assess the machine,, about a dozen phone calls and a letter to [redacted], the first person stated "it was the design" the other person agreed that there was a problem, all PC Richard wants to do is send someone with parts to repair the machine.. I bought a machine sold as "new", I reported immediately that there was a problem, I should not have to settle for a repaired machine. There is evidence also that the machine was used and already returned to PC Richard who refuse to take a loss and wants to stick a defective product on a customer. I also filed a complaint with dept of Consumer Protection.Desired Settlement: Refund – of the amount paid for defective Samsung Washing Machine

Business

Response:

Tell us why here...A refund is not an option. We have placed a return authorization on this customers invoice so that they can contact the store managder at the store where their purchase was made and he will make arrangenets to exchange the washer in question for a new one.

Review: Purchased a Frigidaire electric stove that has a problem with the grease dripping between the glass. Fridgedaire will not recognize this as a problem and Pc Richards will not allow me to select another stove without Fridgidaires approval. They did say they would order new glass but I don't think it will solve the problem as it is definitely a design flaw and will happen again . The model # is [redacted] Serial # is [redacted]. I have purchased many products from PC Richards and feel my complaint is valid . Also Fridgidaire needs to acknowledge the problem with this models stove.Desired Settlement: I would like to select another stove from pc Richards that doesn't have this problem

Business

Response:

Tell us why here...Once the new glass and new seal is replaced that issue should be resolved. If it in fact does not resolve that issue, then we will gibve the customer credit to exchange or reselect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My Samsung Refrigerator stopped working 6 weeks ago and these people won't send anybody to repair it. Even though I purchased an extended warranty for 10 years. 3 weeks ago a technician came over to try to fix it, removed the back cover and said that he needed a special tool to do the work. This technician instructed me to call the main office to schedule an appointment. After this, I scheduled 3 appointments which they never attended to, not even a phone call to let me know that they won't come. I waited for these guys for 3 entire days, from 9 am to 6 pm. Every time I called this number ###-###-#### to ask them if they coming or not, they would say that they were on their way here. They never came. On Monday 02/**/16 I called them back and requested to speak with a supervisor and a male person named Joe said there was no need for that. I begged him to send somebody to repair my fridge. I even told them that I had 2 kids. After failing to show up for 3 times, somebody finally came in yesterday and worked for 15 minutes on the fridge. According to this technician the fridge was repaired, so, I went to the supermarket and bought $350 worth of food. Today, my fridge is leaking water all over my wood floor and blowing hot air. I called ###-###-#### to let them know about my problem and I was told that they are going to see if they can send somebody tomorrow.. Is this fear..?Desired Settlement: If these people are going to take another 7 weeks to try to repair this appliance or are not going to repair it at all. I'm requesting a new one or my money back.

Business

Response:

Tell us why here...Customer is scheduled for service today 3/*/16 after 1pm and based on the technicians report one of our supervisors will make a decision as to how to proceed with this issue. If a decision is made to exchange this refrigerator, we will give the customer full credit of what they paid us for that refrigerator in 2012 ($1487.19) and the remainder of their 10 year warranty will be satisfied by the exchange. If the customer then purchases a new refrigerator which is more that the credit that we have issued them, they will be required to pay the difference in cost between the credit and the new purchase price. Otherwise, we can continue to service this refrigerator at no cost to the customer under the terms of their extended warranty with us.

Review: Recently I discovered that the television set I purchased, along with an additional cost of the extended warranty, at the P.C.Richard & Son in [redacted] was defective. I addressed the issues with their representatives in depth on several occasions.

Briefly, the following is what happened.

I found the panel of the flat panel television set warping severely. The glass screen detached from the back panel with the gap measuring up to 1/4”. Along the right side of the panel, the glass almost separated completely from top to bottom. I reported the problem to the P.C. Richard service department and asked for service under the warranty.

On September ** 2014, their technician came to examine the television and noted the panel warping and the detachment. He submitted a report with the findings. He gave me a copy of his report.

On September ** 2014, I followed up with P.C.Richard service department and was told they would not honor the warranty for several different reasons. Some of the reasons were:

“Warranty won’t cover it because we can’t repair it.” (by [redacted].)

“A plastic problem”

“A screen issue”

“Cosmetic issue” (by [redacted].)

“Physical damage” (by [redacted]

On September **, I requested a copy of the technician’s report and documents he submitted from the September ** visit. I received a different report from service [redacted] post dated back to September **. The report was now different from original technician report.

I contacted P.C.Richard’s [redacted] in writing early October 2014. On October ** 2014, I received a call from [redacted] from ###-###-#### and he insisted again that warranty is void because it was physical damage but he would help out by offering $963.00 store credit while comparable television being sold at $1100.00 + tax at P.C.Richard.

I want what is due to me according to their warranty agreement. P.C.Richard representatives distorted the facts and are denying reasonable coverage.

Please help.

Thanks

[redacted]Desired Settlement: $1177.00 in store credit (price of comparable model) or $963.00 in cash refund

Business

Response:

This issue will have to be resolved between this customer and our New Jersey service [redacted]. His e mail address is [redacted] and [redacted] has also been forwarded a letter of complaint from this customer that he sent to [redacted] ([redacted] & [redacted]) of our company on 10/*/14. Unfortunately, this may in fact be a cosmetice issue as per the original techs report which states "TV works OK. Elect is OK Frame is bent. Frame problems". So, that is basically the same report that this customer received from [redacted] but perhaps they can work something out. Our extended warranty does state that cosmetic issues or physical damages are not covered the TV is working according to the techs report.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] is the person I originally talked to and he is the same person who sent me the altered technician report. There is no reason I would trust him. On October **, 2014, [redacted] from ###-###-#### said that if he wasn't able to order parts for my television, he would exchange my television with a comparable one. On October **, 2014, he recanted his own words, and now refused to exchange but offered a supposedly courtesy store credit for half of the price what it should be. My television is warping causing the glass screen to be detached from the back. The Panel is separating into 2 pieces. P.C. Richard servicing technician said he wouldn't even operate my television for any diagnostic because warping is so severe. It is NOT the screen problem, plastic problem, cosmetic problem, physical damage or any various claims the P.C. Richard staff claimed at different times to deny coverage. IT IS A MANUFACTURER DEFECT. IT IS A MATERIAL DEFECT that supposed to be covered under the extended warranty that I purchased. P.C. Richard and their technician knew it was a manufacturer defect which is why they said they were asking Sony to take it back. When Sony wouldn't take it back, P.C.Richard service department labeled the problem as problems that wouldn't be covered. I trusted P.C. Richard and purchased the extended warranty. I hope that they WILL stand by their motto; Honesty, Integrity and Reliability.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

From the phots taken and the information received it has been determined that this is not material defct it is physical damage caused by external forces. Corporate has reviewed the complain and did assign [redacted] to this matter and [redacted] has offered this customer a $900.00 store credit to reselect a new TV and also has given the customer different model numbers of TVs that they can purchase with that credit with no money out of pocket to them. This offer was made as a courtesy and not because any of this defect is covered by any warranty including Sony's. We suggest that the customer contact [redacted] at [redacted] and take him up at the offer he has given them because that is all we are going to offer at this time. They can also reach [redacted] at ###-###-#### if they wish to speak to him by telephone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On February *, 2016, I ordered a Samsung dryer. It failed to work Saturday, February *, 2016. I contacted PC Richard & Son customer service. A technician was dispatched on February *. Technician determined relay issue from bad circuit board. Technician ordered replacement circuit board. Technician was scheduled to replace part on Tuesday, February **. Technician cancelled due to weather. The weather is mild with temperature in the 50s.

I have been left with a defective appliance and have experienced extremely poor customer service. There has been no intention to assist or resolve this significant issue.

I refuse to pay for defective appliance. Confidence is lost, reliability is shattered, reputation tarnished. I will not pay for appliance that does not work and servicing new appliances indicate poor future reliability of product.

Therefore, it is my intent to have PC Richard & Son remove defective appliances and reverse charges. Manager at PC Richard & Son refused to resolve complaint by acquiescing request to remove appliances from premises and reverse charges.

As a result of my extremely negative experience with PC Richard & Son and management's lack of cooperation to resolve matter I have no recourse but to proceed with filing complaint with Revdex.com and exercise my right under the law as a consumer to refuse to pay for defective appliances purchased from an unreliable retailer, in this case, PC Richard & Son whose products are defective and do not function and are not reliable.

Manager at PC Richard & Son had been made of aware of dissatisfaction over product and service by direct call. Consequently, PC Richard support had been made aware of my decision not to pay for defective appliance and to remove them from premises by email. No response from email. Email was ignored.

In addition, technicians scheduled cancelled due to weather conditions, which are in 50s, drizzle and no winds. Buying from PC Richard & Son has become a nightmare buying an appliance that does not work.

Manager at PC Richard & Son had been made aware of my decision not to pay for defective appliances and to reverse charges and remove defective appliances from premises by direct call. Manager refused to acquiesce request to resolve complaint.

Therefore, I have no recourse but to file formal complaint with Revdex.com because PC Richard & Son’s poor customer service and unreliable appliances. Manager was uncooperative.Desired Settlement: Immediate removal of dryer from premises and reverse charge

Business

Response:

Tell us why here...Service call was cancelled today due to weather conditions and has been rescheduled for 2/**/16. If the problem is not resolved at that time we will get a return authorization from the manufacturer and exchange the product for a new one. If the customer is looking for a refund they will have to contact the store manager at the store where their purchase was made.

Review: On Monday, July *, 2014, we accepted delivery of a 2nd refrigerator from PC Richard due to a damaged product being delivered the week before. During the delivery of the refrigerator on 7/*/14 my wife noticed the team stumble to the left while bringing the refrigerator in the door. After the team had left she noticed damage to the low door jambs on both sides of the door that corresponded with the slight stumble the team had sustained. My wife also noticed at this time that the screws for the hinges were no longer flush with the hinges and that some of the screws looked to have the screwdriver slots stripped. After work my wife told me about her observations and I tool a look. In addition to the damage she observed I also noticed that the hinges were no longer safely installed in the hinge pockets of the door jamb and in fact were riding outside of the hinge pockets indicating that the door was no longer set as the installer had done. After asking my wife she confirmed that the installers had used a cordless drill/driver to remove the hinge screws and reinstall the hinges into the jamb. It is important to note that the entry door was only recently installed (about May 2014) and was installed properly by the contractor as a pre-hung door assembly.

After seeing the hinges out of position I took my screwdriver and started to loosen the screws so that I could reset the door properly. After checking (4) screws I discovered that (2) of the screws just turned in their holes indicating that the holes in the door jamb were stripped and could no longer hold a screw. (1) of the screws had screwdriver slots so stripped that I was unable to get a grip and try to turn the screws. In addition, several of the screws were clearly misaligned with the hinge and no longer flush with the hinge as would be normal.

At this point I stopped all work. On 7/*/14 (day after delivery) we notified PC Richard via email and was notified via return email to contact their central office which we did on 7/*/14. During that discussion a claim was filed and I was instructed that the Connecticut [redacted] would contact me within 3-5 days and that I should go about getting a quote for repairing the damage. Over the next two weeks we waited for a call from the Connecticut [redacted] while never receiving one. In an attempt to expedite we went ahead and worked with our door installation contractor for an estimate. Also within that time frame we received a voice message from a gentleman named [redacted] who was the actual installer. Since we were waiting for the call from the [redacted] we did not respond immediately but did respond by 7/**/14 as we finally figured out that we were not going to get a call from the [redacted].

From that point forward we worked with [redacted] who came to the house on several occasions and in each of the times he was polite but very defensive on the damages and how they were caused. During the next few weeks we tried to get information from PCR on the status of the claim with no contact forthcoming unless we called. Finally on 8/** I went on [redacted] web page and sent a form email directly to the logistics company PCR works with. Within 1 day we had contact with them and we sent the quote and pictures of the damage to the claims rep. After that contact and one follow-up email from me we did not hear again from anyone unless we reached out to them. Finally on 9/*/14 we received a letter in the mail from the sub-contractor to [redacted] declining the claim for reasons that they believe the damage was caused by someone else. At this time we have a brand new door that needs to be repaired with no contact from PCR or [redacted].Desired Settlement: We desire that our door is repaired. Our contractor has suggested that the least expensive way to repair (since both door jambs need to be replaced) would be to remove and replace the pre-hung door assembly at the cost of $868 as well as the cost for 3 hours of labor required to repaint the door, door jambs and brick molding.

Business

Response:

Customer must contact our installation manager [redacted] at [redacted] or call him at ###-###-#### and he will be able to assist them in resolving this damage claim.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After reviewing the subject claim with [redacted], we have understood that the sub-contactor ([redacted]) has submitted the claim to their insurance company which is now handling the claim. I have been in contact with the insurance company on 9/**/14 giving their representative all necessary information. I was told the insurance company will be back to me early the next week (week of 9/**/14) and [redacted] and I agreed to put this Revdex.com claim in a holding pattern until we hear back from the insurance company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

That is ok. The case will remain open until the customer hears from the insurance company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and will wait a limited time for the insurance company to resolve the claim. I was to be contacted by the insurance representative with an update early this week (week of 9/**/14) and as of 12:50pm EDT on 9/**/14 I have not been contacted nor has an adjuster been in contact with me. I do have a call into the rep and will wait a reasonable time for a return call.

Sincerely,

Review: The problem is not so much PC Richard as it is a product purchased from them. We purchased a tablet from them at the end of May. The company is DQV Tech. Recently something went wrong with it and we tried to get it serviced. I went to the website [redacted] and noticed there is absolutely no phone number or address to call to get service. Only an online service form. I proceeded to fill out the service form. I got no email response confirming they received it. I proceeded to send an email to them with the same information. Still no response. I haven't received a response since this was sent out. I called PC Richard to see if they had a phone number on file so I may be able to see what was going on. The said they had no information on file about this company. They also looked at the box on shelf and confirmed there was no phone number or service address. This person also said she went on the website to see and thought it was strange there was no way to contact them. She informed me there was no way for her to help me. Later on in the day I tried to fill out the information on the website. They blocked my email address from the form online. I proceeded to fill it out anyway with a different email address and it went through, although the same thing no response. I don't know what to do at this point.Desired Settlement: I would like another tablet that works. The charger port seems to be broken internally.

Business

Response:

Customer must contact the [redacted] at the store where they made the purchase and as long as the unit was not physically damaged and the customer still has the box and packing, the manager will be able to exchange it for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for helping me resolve this matter!

Sincerely,

Review: Came in for A LAYAWAY AND WAS OFFERED PC RICHARDS credit card... TV purchased for $1000 1.5YR ago after almost paid off credit company stating new balance $1200 today. Unfair business practices at both ** PC Richards and [redacted].Desired Settlement: Billing Adjustment, fix credit report and allow new credit line for purchase of school electronic items.

Business

Response:

Tell us why here...PC Richard does not have anything to do with billing these accounts or with establishing credit lines for these accounts. This customer has to contact the bank at ###-###-#### in order to try to resolve these issues.

Review: ON 05/**/13 I PURCHASED THE FOLLOWING ITEMS. 1 SAMSUNG REFRIDGERATOR. 1 SAMSUNG GAS RANGE STOVE WITH A MICORWAVE ATTACHED, 1 SAMSUNG DISHWASHER UNIT. I PURCASED ALL 3 UNITS FOR THE AMOUNT $5679.35.ON THE DAY THAT THESE PRODUCTS WERE DELIVERED. AFTER THE INSTALLATION WAS COMPLETED , I HAD SEVERE PROBLEMS WITH THESE PRODUCTS. THE REFRIDERATOR HAD MULTIPLE STRACHES ON THE DOORS OF THE REFRIDGERATOR. AND SOMETIMES HOT WATER COMES OUT. THE MICROWAVE THAT IS ATTACHED TO THE STOVE DOES NOT WORK THE DIGITAL KRYS ARE NOT FUNTIONABLE.THE DISHWASHER DOES NOT WORK. THE TRAY IS NOT ROTATING PROPERLY SO I* UNABLE TO USE THIS UNIT. I HAVE CALLED THE* ON THREE OCCASIONS. ON THE FOLLOWING DATES 08/**/13 PC RICARDS SENT SOMEONE TO LOOK AT THE MICROWAVE. THE RESULT FRO* THIS VISIT I WAS TOLD TO TOUCH THE (PRESS TO CLEAR KEY PAD) THIS DOES NOT OPERATE THE FUNTION OF THE MICROWAVE. ON 11/**/13 I CALLED P.C. RICARDS DIRECTLEY.P.C. THEY SENT ANOTHER TECHICAN. THIS PRODUCTS DO NOT WORK. I CURRENTLY HAVE A MANUFACTORS WARRENTY FOR 5 YEARS. P.C. RICARDS DOES NOT BACK THEIR PRODUCTS THAT ARE DEFECTIVE.I NEED THE* TO REACT 100%. I NEED PROCDUCTS THAT WORK OR I DEMAND MY MONEY BACK. THANK YOU FOR YOUR CORPERATION [redacted]Desired Settlement: I NEED 100% COMPLIANCE OF WORKING REFRIDGERATOR,STOVE AND MICROWAVE. I NEED THESE ITEMS REPLACED WITH AN OTHER BRAND THAN SAMSUNG.

Business

Response:

That is not an option. This customer is under the manufacturers warranty and in accordance with their merchandise policy these products must be deemed unrepairable before they can be exchanged or replaced. Customer should call us at ###-###-#### and request service from our own PC Richard factory authorized technicians to see if that is in fact the case on all 3 of these products. If that is so, then we can appleal to the manufacturer for a return authorization and will have no problem receiving that from them.

Review: After confirming a scheduled delivery, it was also confirmed that my old appliance would be replaced. That was annotated on my billing receipt for my records. On the date of the delivery the delivery people refused to take the old appliance. Granted the appliance is large, but the large size was noted as well. When calling PC Richards to try to rectify the problem, the salesman that sold me the item, [redacted], and the manager, [redacted], were very disrespectful and aggressive with me. Both where reluctant to even try to help find a solution to the problem. I had to personally call the corporate offices to try to have someone pick up my old appliance. I understand that someone may have made a mistake, but these two gentlemen were apathetic to the point of uselessness. Needless to say, a solution could not be negotiated.Desired Settlement: Contact by the business

Business

Response:

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not a good date for them they should contact the store manager at the store where the purchase was made and h will be able to change that to a day that is good for this customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The manager was contacted and informed that Thursday was not convenient. After complaining about my tone and accusing me of being facetious he said that he would call back with an alternative. [redacted] never called back, so he was contacted again. He then gave his word that he would find a way to have someone pick up my old appliance the same night (tues 7/*) or (wedn 7/*) for the latest. When I tried verifying the pickup, no one knew anything about it, besides the Thursday that was never confirmed with me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...According to the notes on this customers invoice, the pick up is scheduled for 7/*/15. If that is not the case the customer should contact this store''s District Manager at [redacted] to file a formal complaint againt the store manager. Customers invoice number is [redacted].

Review: The control panel on a new range was defective, as per the Kitchen Aid repair man, thus preheat function was well over 45 minutes or more. I spoke with the manager of the PC Richards Forest Hills store and described the problem and told him that I did not want a new range repaired. He agreed to replace with a another new range. He did not respond to at least two follow up calls; and as of today, three follow up calls re: the status of the order. In the meantime, the control panel that had been ordered by the repair man was installed. I then called the PC Richards Customer Help Department to find out the status of the promised new range. The representative said that the manager did not have authority to promise a new range, and that the range was repaired. I repeated that I did not want to have a new range repaired. As of this evening, the original problem ie long preheat is again an issue: I turned the oven on at 5:59 and the preheat lasted until 6:22. I believe that this is too long for preheat.Desired Settlement: The promised new range, as per the manager of PC Richards.

Business

Response:

I have placed a return authorization on the customers invoice [redacted] so that they can now contact the manager at the Forest Hills store and he will process the exchange for them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a washing machine and dryer on 2/*/2013, the first time using my washing machine I noticed at the end of the cycle the load was full of water, I try washing a few more loads still having the problem. I go back to p.c.richard & son on 14 st to speak to the sales man [redacted] and he gave me this ####-###-#### for repair service and I waited and they never came. I also have a 2 year service protection, I went to [redacted] on 2/**/2013 to complain and he should of help me and exchange my washer, I purchased other washers in my past and never had a problem, I need an exchange or refund a.s.a.p. Thank You, [redacted]Desired Settlement: I FEEL DISRESPECTED AS A CUSTOMER, I WOULD LIKE TO SETTLE WITH A REFUND.

Business

Response:

According to our records this customer has only had one service call on the washer in question and that was in March with Preway service which is an authorized service company for Avanti. That being said, if they are still having a problem with the washer, I am palcing a return authorization on their invoice[redacted] so that they can contact the store where they made their purchase and have them process an exchange so that they can get a new washer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PC RICHARD AND SON SAID THEY WERE GONNA EXCHANGE THE WASHING MACHINE SINCE OCT,** 2013 AND I'M STILL WAITING EVERY TIME I CALL THEY GIVE ME EXCUSES, THEY SHOULD GIVE ME A REFUND FOR NOT SOLVING MY PROBLEM, THANK YOU [redacted]

Sincerely,

Business

Response:

The customer is correct. We have been notified by Avanti that the model needed to do the exchange is no longer available. I will put a return authorization on the customers invoice [redacted] so that we can pick up her old washer and give her a refund. Customer can call the store to have them set a date to pick up the old washer.

Review: P. C. Richards & Son sent me a PROSCAN tablet as a premium with s Chicago Tribune Digital 2 years subscription. After three weeks the table no longer would turn on. I have made multiple attempts to resolve this to no avail. I have spoken with several of P.C. Richards & Son employees with their promise to call me back with information regarding the replacement of the non-functioning PROSCAN tablet. No one has called me back. I have left phone messages for [redacted] at P.C.Richards & Son and he has ignored my messages. The motto of P.C. Richards & Son is "HONESTY, INTEGRITY, & RELIABILITY"; I wonder who this includes, certainly not anyone working for P.C. Richards & Son that I have dealt with are honest, or reliable.Desired Settlement: I want a working PROSCAN tablet.

Business

Response:

Cutomers invoice is [redacted] and they will have to contact [redacted] at [redacted] and he will have to process the exchange for them. We cannot do that from this office. There should be no reason that an exchange for a new one cannot be processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Here is a copy of the email sent to me by [redacted]:

Dear P.C. Richard & Son customer,

Thank you for your recent feedback on PCRichard.com. I apologize that our warehouse location is not available on our website. We can still set up a pick up from this location if you want. Please call us at ###-###-#### begin_of_the_skype_highlighting ###-###-#### FREE end_of_the_skype_highlighting (option*) to do this. Please let me know if there was anything additional that we can assist you with.

Thank you, [redacted] P.C. Richard & Son Online Sales Managerv

Given that this response makes no sense what so ever, I have purchased a 7" Tablet on Amazon to replace the "freemium". This has taken up way to much of my time and I want Revdex.com to close this matter today.

I HAVE HAD IT, I CALL "UNCLE"....THEY WIN!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

So, I guess that it is as we have nothing more to add to our previous statements.