PC Laptops

[redacted], I apologize for the experience you had in our store. At PC Laptops, we always do free virus and malware scans to determine if that is the cause of the problem you are having with your system. In this case, you already knew you had a virus so there was no reason why we needed to do a...

complimentary scan. While we always do free scans and diagnostics, we do not repair computers for free. I understand your frustration at driving up and it seems we should work on the wording of our advertisements in the future to avoid any further confusion.We're sorry we couldn't be of more assistance and we will work on making sure all of our employees are able to express the difference between a free evaluation and a paid service going forward. We appreciate you taking the time to let us know where we can improve. We wouldn't be in business after more than 20 years without knowing what we can do better!Please let us know if there is anything we can do for you to make up for this poor experience!Thank you,PC Laptops Customer Relations

[redacted], We are incredibly sorry about the problems you've had in getting your phone repaired at our Murray location. Please stop by the store when you have a chance and we will process a refund for the $201.24 you paid. We will also provide a phone case and tempered glass screen protector...

free of change for the hassle.Please let us know when you can stop by the store so we can ensure the manager is available to process your refund.Thank you.PC Laptops Customer Relations

[redacted], Thank you for bringing this to our attention. We apologize for the lack of communication you have received from our West Jordan location. I am forwarding this on to our District Manager for review and follow-up. You will be receiving a call today with information regarding your...

computer. Again, we apologize this has taken so long to be resolved. This will be taken care of as fast as possible so your daughter can get back to her schoolwork.Thank you, PC Laptops Customer [email protected]

[redacted], We apologize for the misinformation provided by one of our employees in the Orem store. We will be providing additional training to the staff at that location to prevent this from happening in the future. Because of the hassle, we would like to provide you with a free SSD upgrade. We want...

to make sure you are completely satisfied with your PC Laptops experience!Just let us know when you would like to stop by and what size SSD you were looking at so we can have it ready!Thank You, Ammory L[redacted]PC Laptops Director of Customer Relations