Dear Revdex.com and Mr [redacted] ,The charges will not be refunded nor will the offer be changed We can not be held responsible for a users actions after the fact of our tech fixing the issue, and the customer both acknowledged that fact in his original complaint and signed a statement that also confirms this To quote Mr [redacted] directly, "The tech removed some virus's, however, after he left, within a day or two..." I have to again refer back to the vehicle analogy, and state again that Mr [redacted] 's actions, after our technician was there, are the Direct and sole cause for the reinfection of his computer with malicious software Even the mechanic, in the proposed scenario, would not refund any part of the service for the vehicle.What the main issue has been, is that Mr [redacted] was unhappy being charged while my technician took a phone call Mr [redacted] was informed on how we bill, we bill a one hour minimum then in half hour increments after that My technician was on location for hour min at the PC, hour and min in total on location, so again the same charges would apply The Revdex.com would not even consider this complaint if something along the lines of the vehicle analogy had taken place, since a direct causal link to the "damage" can be shown on the part of the end user as is also the case here.Thank you and have a great day, [redacted] ***PC-Helpers Computer Services Inc
Dear Revdex.com and Mr [redacted] ,The charges will not be refunded nor will the offer be changed We can not be held responsible for a users actions after the fact of our tech fixing the issue, and the customer both acknowledged that fact in his original complaint and signed a statement that also confirms this To quote Mr [redacted] directly, "The tech removed some virus's, however, after he left, within a day or two..." I have to again refer back to the vehicle analogy, and state again that Mr [redacted] 's actions, after our technician was there, are the Direct and sole cause for the reinfection of his computer with malicious software Even the mechanic, in the proposed scenario, would not refund any part of the service for the vehicle.What the main issue has been, is that Mr [redacted] was unhappy being charged while my technician took a phone call Mr [redacted] was informed on how we bill, we bill a one hour minimum then in half hour increments after that My technician was on location for hour min at the PC, hour and min in total on location, so again the same charges would apply The Revdex.com would not even consider this complaint if something along the lines of the vehicle analogy had taken place, since a direct causal link to the "damage" can be shown on the part of the end user as is also the case here.Thank you and have a great day, [redacted] ***PC-Helpers Computer Services Inc