Payza

Hello *** ***,
Thank you for contacting us in relation to your transactionI'm writing you on behalf of Payzas Customer Satisfaction team
We note that your case is already being tended to by one of our agentsIn this case, we'll summarize recent matters and disclose
what we anticipate will occur shortly
Previously, your funds were on hold with our banking partner, waiting to be processedAt that point there wasn't much that we could do unless they declined your transaction or it was processed successfully, in which case the funds would be released to you.
The partner would seem to have declined all three withdrawals on the same grounds as your previous transactionThis caused the funds to be returned to your Payza accountNormally, our partners would exact a fee of $USD for each reversed transaction, but we elected to absorb this fee as a courtesy for your hardships.
As suggested by our agent, you've since initiated a withdrawal by an alternate method, which we anticipate will be resolved shortly, much like the previous oneAlthough it is dependent upon external consultants, we are pushing to have this transaction expedited
You will receive a notification once this transaction has been processed and batched out to your venue of choice
We regret any inconvenience or hindrance you may have suffered at our banking partners inabilitiesWe are currently re-evaluating certain business relationships in order to allow more reliable services in the future
If you have any other questions, our agents will be glad to assist you
Warm regards,
The Payza Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello Payza
I still haven't received a reply to the other tickets and that ticket was not answered for weeks if it takes that long to answer an email from customer support then my suggestion to you would be fire them all and replace them to see if the new team works any faster
Thanks
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, Thanks for contacting usMy name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction teamI'd be glad to help you today.Firstly, allow me to apologize for the delays in processing your tickets initiallyIn somewhat of a bitter-sweet turn
of events, there has been a recent surge in business here at Payza. That's the sweet part; the bitter part is that we're still adjusting to these new business levels, which means there will be some delays in processing transactions and in responding to customer queruesFor this, we are truly sorry.I've looked into the matter of your frozen funds with our security team, and unfortunately, due to the public nature of the Revdex.com forums and the fact that it involves the other party of the transaction as well, I am limited as to the information I can disclose in relation to your case.Having communicated with our security team, they've advised me that they should be responding to your tickets within the next hours, with more details or further steps to follow.While I apologize for the inconvenience this may cause, we hope to emphasize that such procedures not only serve as a protection for our network but for our clients as well.I hope I've been able to clear this up for youIf you have any other questions, we'd be glad to assist you in any way possible.Sincerely,AlexanderPayza.com

Hi ***,
My name is *** and I'm contacting you on behalf of Payzas customer support team
Firstly, allow me to apologize for the hindrance this situation may have caused youIt was never our intention for these delays to come about and we understand that you had
initiated this transaction in the hopes that it would be completed within the standard time frameYou may already be aware of the issue that one of our US banking partners was having in processing the surge of transactions we were generating in the US and the delays that followed
From consulting your account, I see that you've already been in touch with our customer support team over the last few weeks and that various solutions to your problem have been proposed
The heart of the matter is that the funds have already left Payza to be processed by our banking partnerRegrettably, this makes requesting a reversal difficult and riskyWhat I will do for you instead is have our banking team contact our partners to see why your funds have not been applied to your account and have them troubleshoot whatever the issue is.
I do not have a time frame for when this will be completed but I estimate I should have some news over the weekI will be in touch via email over the next few days with any news I receive on your case
Once again, please accept our humble apologiesWe look forward to resolving this issue as soon as possible
Warm regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I asked for payment on July ***!!! You are now paying me weeks after I asked for bank paymentTHat sort of service stinksI will NEVER use your service again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm still waiting on word from the person they claim to have sent it to on whether or not they did actually return the moneyI can't speak on that, but I have my doubtsWhen I first signed up for Payza two years ago, they had decent customer service, and seemed to be better than ***, which is my reason for going with themBut, they went from company to scam pretty quickMay I present exhibit A: ***
Everybody who has something to say about Payza complains that they've had their money stolenAnd there are websites like that all over the internetThis one isn't as unanimous, but it also has older replies, so: ***
And if you think anyone believes at a rep claiming a supervisor is "not available" isn't the same as refusing me the right to speak with a supervisor, you've got another thing comingI have friends in call centresI know how this stuff worksI know what this meansYour lies don't work on meYou don't really think the way I acted was "abusive" or "disproportionate" or a "violation of basic human rights." The way I reacted was the way a reasonable person reacts to getting jerked around by reps who go out of their way to avoid providing customer service
As for the allegations of, "slander," I'd like to thank you for lurking my *** profileMuch appreciatedBut, rememberIt's only slander if it's not true. As far as having my account terminated, after finding out who you are, the pleasure is all mineI'm rejecting your solution, however, because you're still kind of a jerk
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,Thank you for contacting usMy name is Alexander and I'm writing on behalf of Payzas' Customer Satisfaction teamI'd be glad to assist you today.Although we have recently experienced a surge in business levels that has delayed our processing times for certain types of
transactions, we find your assessment of our business to be unfair, especially considering that this is your first transaction with us in over a year. It should also be known that your funds were not held for days, they were returned to you days after you sent themYou should see these funds in the balance of your *** accountWe've attached a screenshot of your balances for your conveniencePayments to merchants, such as the transfer you made with Indacoin, or sending funds to other users are still processed immediatelyThese are internal transactions that are moved from one e-wallet to another within our own system, and as such require no review. When a review is required is when funds enter or exit our system, either through depositing or withdrawingAs you'd mentioned in your ticket, you had sent these funds to Indacoin with the intent of purchasing Bitcoin from themIn order for them to transfer the funds from one currency to another and from our platform to theirs, they must withdraw the funds, which in turn will require that we review the transaction.For the record, this transaction would, in fact, constitute an exchangeAn exchange is defined as the sale of one currency in *exchange* for anotherIn your case, you were selling the $USD associated with *** in exchange for a certain amount of Bitcoin with IndacoinLet it be known that exchanges in themselves are not forbidden by Payza; there are a number of exchangers that are authorized to work with Payza.The reason for the reversal of your transaction is that the funds originated with your credit cardFunds that originate with credit cards cannot be sent to exchangers, because this effectively constitutes a cash advanceA cash advance can be defined as the liquidation of funds from the balance of a credit card (cashing out a certain amount from the balance of your credit card)By depositing the funds from your credit card and purchasing another currency, you are effectively initiating a cash advance through an unauthorized medium.Our user agreement sets out explicitly that such actions are not permittedPlease consider the following clauses of our User Agreement:Section 7.2.: Activities Not Allowed [*** *** ***" [...] The following activities are also not allowed through or in relation to Payza:•Money laundering•Infringing on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy•Violating any law, statute, ordinance, contract or regulation, including but not limited to those governing financial services, consumer protection, unfair competition, anti-discrimination or advertising•Submitting altered verification documents•Being misleading, or inaccurate in respect to *** or any other User•Any activity similar to or consisting of giving yourself a cash advance from your credit card or bank account, factoring or helping others to do so ??? [...]"Section 9.1.: Activities Resulting In Account Limitation and Termination [*** *** ***" [...] *** reserves the right to limit account access or withdrawals and the right to terminate this Agreement with no prior notice for any of the following:•Reporting unauthorized or unusual credit card or bank account use to your issuing bank, including but not limited to chargebacks•Abusing the reversal process by a Buyer through their bank•Consistently failing to follow the Resolutions process before filing a complaint with their issuing bank•Initiating a reversal by a Buyer through their issuing bank without first following the Resolutions process•Initiating transactions such as cash advances or assisting cash advances ??? [...]"We've attached a copy of your transaction activity for your convenience, so as to allow you to verify the facts set out above in relation with our user agreement.Funds from credit cards can be used for purchases, but not for exchangesIf you ever need to collect the funds you had deposited by credit card, you can always request that they be withdrawn back to the card they came fromYou may also wish to know that we offer Bitcoin withdrawals ourselves, but you may still use Indacoin for these transactions should you wish to do so.I hope I've been able to clarify these misunderstandingsIf you have any other questions, please feel free to reply and we will gladly assist you.Warm regards,AlexanderCustomer Satisfaction TeamPayza.com

Hi ***, My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction team.Firstly, allow me to extend our sincerest condolences for the inconvenience and any damages you may have suffered in your dealingsWe understand that you engaged in a business
relationship with "***" under the context of a certain promised return rate. Unfortunately, the summary of the matter is that we cannot be held responsible for the business practices of the merchant or any damages ensuing from your work with them. You have indemnified Payza from any potential damages that may arise from work with any type of online income opportunityPlease consider the following excerpt from our User Agreement, to which consenting is a prerequisite to opening a Payza account:"You are responsible for performing your due diligence on any Sellers with whom you plan on doing businessIf you neglect to perform due diligence on a Seller and do not receive an item you paid for or receive an item that does not appear as the Seller described it, you will be liable for any resulting damagesHowever, if you file a transaction dispute via the Resolution Center, we will work to mediate a resolution that will benefit all parties involved." -Payza Terms and Conditions/User Agreement, Section 2.2: "Liability-Your liability" [***]With that being said, you do still have the ability to file a dispute through your Payza account, which will allow you to file a grievance and have Payza mediate a return between you and the merchant, should it be deemed suitable for the case upon considering all the surrounding factors. If you'd like to file a dispute for transaction in question, you'll find the steps herebelow:Log in to your Payza accountClick on the “Account" tab in the navigation menu to the leftClick on "Resolution Center" Locate the transaction to dispute against and click on “File dispute” Fill in the required information and click on “Next step” Confirm the information and click on “Next step” Read and agree to Payza’s User Agreement and the seller’s terms of service (if applicable) and click on “Finish”Responsibility of the Customer [section 6.5]You may wish to note, that Payza never guarantees or legitimizes the business practices of any given merchantAlthough, we do run verification procedures on the individuals, the business and the website, as well as administer continuous montoring for each merchant, there's no way to predict or prevent a merchant from changing their practices without notice.Our User Agreement even goes as far as to acknowledge the risks associated with this type of business, As stated in the following excerpt of our the agreement (asterisks ours):"It is the responsibility of the customer to read and understand the Refund Policy and Terms of Service (TOS) of the sellerIf the customer believes that the seller failed to provide the product and/or service as stated in the seller's Refund Policy and TOS, the customer may file a dispute within the Resolution Center.Please note that **all payments are done at the customer's own riskFurthermore, all online income opportunities are considered hazardousReturns on these online income opportunities are not guaranteedConsequently, Payza will not guarantee the resolution of a transaction dispute for Payza members who have participated in these endeavors.**"-Payza Terms and Conditions/User Agreement, Section 6.5: "Resolution Center-Responsibility of the customer" [***]We do still encourage you to file your dispute if resolution efforts with the merchant directly do not prove fruitfulYou may wish to contact them at the following address, provided for their customer support: "***". We thank you for your patience and understanding.Cordially,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,
I initiated complaint Case #: *** the history is attached. The business reached out to me and claimed there was a technical issue and credited the funds back to my account. I again requested the withdrawal of my funds and with withdrawal was denied. My account has not been flagged as fraudulent and a hold has been placed on my account. I have not gotten no access to any of my funds and am unable to request future withdrawalsI feel as if they may be retaliation to my reporting them to you. Do I need to initiate a new complaint or with this one be opened again. I plan to follow through with this and seek legal counsel or a class action law suit as this has been done to others also, if they refuse to rectify this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Team,
Payza is a fraud company my friend transfered me $on *** nov and this people within mins blocked my and my friends payza account and I received an email from their fraud dept stating that the account have been blocked for days as illegal activity found on account where in this account was verified by them and my known person transfered me the money still they blocked ristricted my account and now when I contacted them for withdrawal of my money exactly after days they are not giving me money and account access just received an email that amount is been reversed back to the sender and when I checked with the sender my friend no money has been send to him so they are big scammers and running a scam businessI will never recommend payza to any one as they have stolen my hard earned money

Hi *** *** ***,
My name is *** from the Customer Support department at Payza. Please allow me to provide some background information on what has caused this problem.
In order for Payza to provide e-wallet services in the U.S., we were
associated with a licensed company that allowed us to provide services in the U.S. This partnership was unfortunately terminated for reasons outside of our control
Because of this, we cannot provide certain services in the U.S. Until this situation is resolved, we are not able to process your withdrawal request.
Please accept our apologiesWe appreciate your patience as we work to resolve this issue.
Sincerely,
***

Hi ***,My name is *** and I'm contacting you on behalf of Payzas' complaints departmentAllow me to thank you for submitting your grievanceWe'll be sure to assist you to the fullest of our capabilities.From consulting the Payza account associated with
"***"We do not see that any such transaction to *** was issuedNormally, when a transaction is done into, within or exiting Payza, you'll receive an email with the details of the transaction including a reference number. The fact that such information does not figure in your account could mean one of several possibilities:•1) The transaction simply was not executed.•2) The transaction was executed using a different email address, in which case we humbly ask that you provide us with the address used to complete the transaction so we may search for it.•3) The transaction was completed but by some technical error is not showing in your account, in which case we humbly request that you provide proof of the funds moving from the source of the payment (Payza account, Bank account, Credit Card, etc.).We look forward to hearing from you soon, in the future, preferably through our support centerWe do allow members to file grievances through the Revdex.com, but this is usually for escalated issues whereas you haven't even contacted us prior to this to allow us a chance to look into and resolve the issueOur chat team offers the benefit of assisting you live and directly, otherwise our email system can help you too.Thanks for writing!Sincerely,***Payza.com

Hi ***, My name is Alexander and I'm contacting you on behalf of Payzas' Customer Satisfaction department.Firstly, allow me to apologize for the inconvenience you may have experienced for this situationAs an online payment processor, Payza employs various financial
institutions to execute your requestsYour request for a credit card withdrawal was processed in the same manner as the thousands of other transactions we process on a daily basis and the fact that your issuer is holding the funds is confirmation that these funds were in fact received by your issuer.We advise our members to contact their institutions before engaging in any type of transaction to ensure that such transactions are admissible according to their banks policiesFailing to do so does not make us liable for any issues with your financial institutions.Also, due to the fact that transactions are done through third party institutions, we are limited in our abilities as regards to transactionsOur agreements with them prevent us from retracting a transaction once completed.If your issuer refuses to apply the funds, they have the option of declining a transaction so long as it has not been applied to your balance, as has had to be done for members whose issuers do not accept these transactionsIf they refuse to do so, then unfortunately the funds will remain on hold with them until the permitted time frame for such holds has elapsed and the funds are automatically returned to us, at which point you may contact us with proof of the return so that the funds can be reapplied to your Payza account.While we'd like to assist you further, as explained above, due to the fact that the issue does not reside with Payza, but rather your issuer, we strongly urge you to pursue a resolution with themOur agreements with our partners forbid retractions of such transactions. We hope you achieve your desired outcome and wish you the best in your future endeavors.Warm regards,AlexanderPayza.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The receiving bank issues a receipt number
That should be sufficientI do not give anyone a copy of my bank statement
That is not an ethical thing to ask for This kind of answer is
typicalFirst you say you have payment problems then you say prove the payment
wasn't madeProve it was madeYou have been sued numerous times for the same thing
After doing some research, I find that you are known for holding up and using
other people’s funds.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.No other options have been made available I HAVE NO CHOICE BUT TO AGREE! I AM BEING PIGEONHOLED BY AN UNFAIR TERMS OF SERVICE.Shame on me for trusting this companyAnd Shame on me for thinking the Revdex.com could help with anything.Another useless government agency
Sincerely,
*** ***

Hi ***,My name is Alexander and I'm writing on behalf of Payzas' Customer Satisfaction team. Firstly, allow me to extend our condolences for your loss; we understand that this must be a difficult time for you without any additional griefI'd also like to apologize if you
felt you were dealt with unprofessionally by the advisors you spoke with. Payza employs a comprehensive improvement process to ensure our team is always at its' best, and this includes finding our weak points and coaching the advisor in question to ensure the situation has a better outcome in the futureFor this reason, I'd gone over your correspondences with us on the dates you cite in your complaint, to determine which advisor had misinformed you and schedule additional training for them. Unfortunately, I was unable to locate a correspondence where an advisor of ours had told you that a withdrawal to your card would take 1-business days at any point in timeNaturally, this would constitute grounds for a coaching, since the time frame in your Payza account clearly indicates an estimate of 4-business days for the transaction to be completed from the time you initiate the request. We stand to emphasize that none of the time frames provided for the completion of a transaction are intended as promises, but that they are estimates at bestThis is made clear in our user agreement:"[...] Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptlyWe make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control.Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement[...]" (From "***, consulted July *** at 9:AM, EST)However, I'm pleased to say that your request was, in fact, processed in the specified time frame [*** -- Request Date: 7/**/1:59:PM / Completion Date: 7/**/7:19:AM]This has also been the case for the previous withdrawal to your card; despite taking a bit longer, it was processed within the 4-business day time frame [*** -- Request Date: 6/*/12:44:PM / Completion Date: 6/**/7:45:AM].Nonetheless, if you have some type of reference to the contact where you were provided the aforementioned time frame, such as the agents' name or the contact ID (Example format: ABC-123-45678) for the chat or email wherein you received this information, we would greatly appreciate this, both to substantiate your claim and to allow us to coach the offending advisor and ensure this situation does not occur in the future.It should also be noted that the time frames mentioned relate solely to Payzas' obligations to your fundsIn other words, once the transaction has been completed, this means that the funds have effectively been sent from our accounts to your cardWe DO advise members however that *their issuer* may have an additional delay in processing the transaction and admitting the funds to their balanceA common reason for this is to perform standard security checks, as financial institutions are likely to do.Each time your card withdrawals were completed, you received an email similar to the following:"Hi *** Choate,Your credit card withdrawal of $[insert sum] USD is now completeIt may take to business days before the funds are available on your credit card." Considering the previous, it should be clear that Payza has upheld its' estimates as regards to your withdrawals and that these were processed in a timely fashionThe delays that you mention seem to originate with your bank and their policies, although Payza had alerted you of this possibility on at least two separate occasions. The fact of the matter seems to be that your bank had charged you overdraft fees, when they already had the funds on hand, but couldn't apply them to your balance because of their (understandably mandatory) security measures. We sympathize with your frustration, but are decidedly inclined to urge you to contact your bank about your overdraft fees, on the grounds that:• Payza has upheld its' Service Level Agreement estimates by processing your transactions within our standard time frames• Your bank seems to have had the funds on hand but still charged you the overdraft fees (This may be sanctioned by their policies)• In opening your Payza account, you've agreed to indemnify Payza from any fees a third party may charge you in relation to this service.We appreciate your contacting us and wish you the best in resolving the matter with your financial institutionShould you have any further Payza related queries in the future, don't hesitate to contact us again.Sincerely,AlexanderPayza.com

Hi [redacted],Thanks for getting back to us.From consulting your account I do note that your withdrawals are still pending. As you are aware, we implement various safety procedures for all types of actions. The time your transaction is pending, it is being reviewed for clearance and being sent to our service providers. The fact that your transactions are still pending is no indication that we are refusing to process them. It simply means that they've yet to be approved. Unfortunately, we do not have a fixed time frame within which these transactions will be completed. However, you will be notified by email once we have processed the transaction, at which point you should be able to collect the funds imminently.
I hope I've been able to clarify the matter; if you have any other questions, please let us know.
Thanks again for writing us, have a great day!
Warm regards,
AlexanderPayza.com

Hi [redacted],My name is [redacted], and I'm contacting you behalf of Payzas' Customer Satisfaction Department.
Firstly, allow me to apologize for the inconvenience these delays may have caused you. Normally, Bitcoin deposits are applied upon receipt....

Unfortunately, however, some unforeseen error caused your transaction to be held up a bit longer than anticipated. 
I'm pleased to say that your transaction has since been located and applied by our financial team. We urge you to consult the balance of your Payza account to confirm this.If you would like to check the transaction activity for your account, please follow these instructions:•1 Log into your Payza account•2 Click on the "Account" tab in the navigation bar to the left•3 Click on "Detailed Transaction History"
On this page, you will be able to view all transaction activity on your account. You may search for transactions by transaction type, currency, transaction state, reference number and date.
Normally, agents by chat should be able to offer more assistance than what you were given. We appreciate your bringing this to our attention; we'll see that thee agents in question receive additional training.
Thanks again for writing us, I hope I've been able to resolve the situation for you. If you have any other questions, please let us know.
Warm regards,
AlexanderCustomer Satisfaction DepartmentPayza.com

Hi [redacted],
Thanks for contacting us. My name is [redacted] and I'm contacting you on behalf of Payza's Quality Assurance team. 
Firstly, let me start by thanking you for helping us to improve our customer service by bringing up your grievances! We...

believe that feedback is the breakfast of champions and want all of our members to know we value their opinion.
I'm sorry that we were unable to resolve your question on the initial response. From our reports, it seems that there was a technical issue affecting some withdrawals, causing yours to go a day beyond our 2-5 business day time frame. I apologize for the less than stellar experience you may have had because of this.
The fact that your transaction has achieved completion lets us know that our banking partners should have sent the transaction to your bank account. As an international payment processor, Payza functions by intermediary of several banking partners to allow us to facilitate the transactions on behalf of our members.
The requirement for a bank statement to locate your funds is less one of our own design as it as what our banking partners require for us to initiate a search for the funds since, according to your Payza account, the funds have been transferred by them.
If you still would like us to initiate a search for the funds with our banking partners, we strongly encourage you to send us a recent copy of your bank statement so that we may contact them and have them initiate a search.
If you have any other questions, please feel free to reply back with any concerns you might have, your satisfaction is our top priority!
 
We look forward to hearing back from you soon.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:


I am really wondering about the business response, They aren't saying the truth at all !!He said that "their fraud department contacted me and advised me that these funds were returned due to having originated from illegitimate sources and despite this warning and the initial loss on your behalf, you continued to deal with this buyer".First of all,I received the last transaction from the buyer on 18/**/2015, and didn't receive any other payment from him after that date.Payza start to reverse transactions from my account SUDDENLY on 31/**/2015 without any pre warnings or advisement, so how payza is saying now that their fraud department advised me that the source of the money is fraudulent and despite that I continued to receive money from the buyer !!, as you see they start their first reverse action on 31/**/2015 and after I finished receiving all payments from the buyer.PAYZA didn't gave me any advisement or warning related to that buyer or his transactions during the period of receiving funds from him at all.Again, details of first two reversed transactions:Transaction date: 10/1*/2015, Transaction amount: $210, Reference: [redacted]Corresponding service: Two steam games gift cards of $100 each.Service status: delivered  to the buyer on 10/**/2015.Reversed on: 31/**/2015Transaction date: 18/**/2015, Transaction amount: $624, Reference: [redacted]Corresponding service: Six steam games gift cards of $100 each.Service status: delivered  to the buyer on 18/**/2015.Reversed on: 31/**/2015When I contacted payza support to ask about the reason of this reverse actions and how did they do that without any previous warning the support team pretends to be wondering of that and said that they are sorry for that and they will send me a declaration email to let me know the reason why they reversed these two transactions from my account, I received their declaration email on 4/*/2015, this means that they send me the first mail message after 4 days from the date of the first two reversed transactions (that was on 31/**/2015 as shown above) (The attached image showing their first email to me)Also I am not responsible at all about the source of the funds, this is your responsibility and you should take it bravely and I will not accept to lose $1693 because of your poor and unsecured system, also if the source of funds is fraudulent as you said, where was your fraud detection system during the period from 9/**/2015 to 31/**/2015 ?!! your fraud detection system suddenly wake up on 31/**/2015 is that logic !! and now you are lying and saying that you send me warnings and advisements !! where is that advisements, please show me only one advisement you send me for the period from 9/**/2015 to 31/**/2015.I am a seller and have a lot of deals with large number of customers daily and I am really sorry that I trust your payment processor and thought that it is a safe and reliable one, you caused me a loss of $1693 because of your careless and irresponsible system, I want you to know that I stopped dealing with payza at all until I see what is the action you will take with my case, I am still waiting your fair response.If you are a fair and reliable payment processor you have to restore all reversed funds to my account again and do a lot of investigations with your technical and support team, as there is a clear shortage in your system and in your treatment with your customers, because without doubt you are the only responsible for all losses that happened to me and my clients because of these reversed transactions. Again, I can show Revdex.com and payza all evidences that I have delivered the full service to the buyer in time.
 
Thank you
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]