Paysafe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***, the representative on behalf of the business has stated, " In this communication string there is an acknowledgement that while the ETF (early termination fee) may have been disclosed, it was in the fine print, and therefore not reviewed." The ETF was not disclosed prior to signing any sort of contract. I again reiterate that this company has been intentionally deceptive with their contract and has in no way done anything to work towards remedying the problem other than force me to bring it into public forum
Regards,
*** ***

Thank you for letting us know about this concerned customer. I have reached out to Patricia at the telephone number provided and left a message with her to ensure her accounts have been closed and any necessary refunds applied to her accountBest,
*** ***
Director
of Customer Experience

Dear Mr***,We are sorry to learn of your dissatisfaction with your overall experienceOur records indicate the last refund was approved for processing on your account on 12/04/15, and our last communication with you was 12/15/We have not received any additional communication
regarding any outstanding items since thenPlease feel free to reach out to me directly to discuss with me your outstanding concern so we can ensure complete resolution.Sincerely,*** ***
*** ***
Director, Customer ExperienceOffice
+* *** *** ***, x.***
FAX
+* *** *** ***
Email
***
***
*** *** *** is registered in the *** ** *** with
registered number *** with its registered office at *** ***, *** *** *** *** ***Please refer to ***
for additional corporate and regulatory disclosures regarding members of the
*** ***
The *** *** archives and monitors outgoing and incoming
e-mailThe contents of this email, including any attachments, are confidential
to the ordinary user of the email address to which it was addressedIf you are
not the addressee of this email you may not copy, forward, disclose or
otherwise use it or any part of it in any form whatsoeverThe *** ***
accepts no liability for any errors or omissions arising as a result of
transmission

Thank you for bringing this important matter to our attentionWe have reached out to the merchant directly to resolve any dissatisfaction and come to a mutually beneficial resolutionWe will keep you appraised of the progressAt this time we are awaiting the customer's
response. Best, *** ***SrDirector Customer Experience and Client Relations

This complaint actually references two merchant accounts
approved by Meritus for the legal entity named Neon Media LLC: Cambogia Beach;
New Auction Success
The total amount collected in Reserves for Cambogia Beach
was $28,As a result of $20,being withdrawn from Reserves to pay
outstanding balances due on the merchant account, this client now have a
Reserve balance of $8,Per the terms of the merchant Agreement, the
Reserve Account can be held for the greater of i) months after
termination/expiration of the Agreement or ii) for such longer period of time
as is consistent with our liability for transactions and chargebacks in
accordance with Card Association RulesConsidering that it has been over
months since the last chargeback was received, and over months since the
merchant Agreement was terminated, Meritus will be releasing the full Reserve
balance of $8,to the client by no later than 9/15/
The total amount collected in Reserves for New Auction
Success was $7,As a result of $3,being withdrawn from Reserves
to pay outstanding balances due on the merchant account, this client now have a
Reserve balance of $4,Per the terms of the merchant Agreement, the
Reserve Account can be held for the greater of i) months after
termination/expiration of the Agreement or ii) for such longer period of time
as is consistent with our liability for transactions and chargebacks in
accordance with Card Association RulesConsidering that it has been over
months since the last chargeback was received, and over months since the
merchant Agreement was terminated, Meritus will be releasing the full Reserve
balance of $4,to the client by no later than 9/15/

Thank you for bringing this important matter to our attentionWe have reached out to the merchant directly to resolve any dissatisfaction and come to a mutually beneficial resolutionWe will keep you appraised of the progressAt this time we are awaiting the customer's
response.? Best,? *** ***SrDirector Customer Experience and Client Relations

Thank you for letting us know about this concerned customer.? I have reached out to Patricia at the telephone number provided and left a message with her to ensure her accounts have been closed and any necessary refunds applied to her account.Best,*** ***Director of Customer Experience

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
*** ***, the representative on behalf of the business has stated, " In this communication string there is an acknowledgement that while the ETF (early termination fee) may have been disclosed, it was in the fine print, and therefore not reviewed."? The ETF was not disclosed prior to signing any sort of contract.? I again reiterate that this company has been intentionally deceptive with their contract and has in no way done anything to work towards remedying the problem other than force me to bring it into public forum
Regards,
*** ***

Thank you for letting us know about this concerned customer. I have reached out to Patricia at the telephone number provided and left a message with her to ensure her accounts have been closed and any necessary refunds applied to her account.Best,[redacted]Director of Customer Experience

We have investigated the claims and allegations presented in
the Revdex.com Complaint (ID 10019442). A number of our findings are listed below.
1.      
Two (2) accounts were opened on 3/15/2012
a.      
Account Ending in [redacted]; FD 100ti 48 Month Lease
w/ FDGL @ $29.95 per month and $5.00 Monthly Service Fee
b.     
Account ending in  [redacted]; Payment XP w/ $5.00 Monthly Service Fee and
$10.00 per month Gateway Fee
2.      
Account ending in [redacted] was closed on
09/28/2012.  At the time of closure had a
collections balance of $237.01 for August processing ($212.01) and Return Fee
($25.00).  The ETF was waived.
3.      
Account ending in [redacted] was closed on
09/28/2012.  On 3/28/2012 had Welcome
Call for Payment XP (Spoke with merchant).  On
5/28/12 merchant called in and reviewed processing statement. 
On 10/12/12 merchant stopped payment on account.
4.      
Through September 2012 had processing on both
accounts.
 
Because the circumstances over the second account (Account
ending in [redacted]) are vague for all parties involved, we have ceased all
collections efforts.  There is no further
action required in addressing this case.

This complaint actually references two merchant accounts
approved by Meritus for the legal entity named [redacted]: Perfect
Cambogia; [redacted].
The total amount collected in Reserves for [redacted]
was $28,101.05. As a result of $14,113.97 being withdrawn from Reserves to pay
outstanding balances due on the merchant account, this client now has a
Reserve balance of $13,987.08. Per the terms of the merchant Agreement, the
Reserve Account can be held for the greater of i) 10 months after
termination/expiration of the Agreement or ii) for such longer period of time
as is consistent with our liability for transactions and chargebacks in accordance
with Card Association Rules. Considering that it has been over 3 months since
the last chargeback was received, and over 7 months since the merchant
Agreement was terminated, Meritus will be releasing the full Reserve balance of
$13,987.08 to the client by no later than 9/15/2014.
The total amount collected in Reserves for Auction Zen
Master was $8,111.93. As a result of $2,287.60 being withdrawn from Reserves to
pay outstanding balances due on the merchant account, this client now has a
Reserve balance of $5,824.33. Per the terms of the merchant Agreement, the
Reserve Account can be held for the greater of i) 10 months after
termination/expiration of the Agreement or ii) for such longer period of time
as is consistent with our liability for transactions and chargebacks in
accordance with Card Association Rules. Considering that it has been over 4
months since the last chargeback was received, and over 7 months since the
merchant Agreement was terminated, Meritus will be releasing the full Reserve
balance of $5,824.33 to the client by no later than 9/15/2014.

This complaint actually references two merchant accounts
approved by Meritus for the legal entity named [redacted].
The total amount collected in Reserves for [redacted] was $21,062.56. As a result of $18,026.25 being withdrawn from
Reserves to pay outstanding balances due on the merchant account, this client
now has a Reserve balance of $3,036.31. Per the terms of the merchant
Agreement, the Reserve Account can be held for the greater of i) 10 months
after termination/expiration of the Agreement or ii) for such longer period of
time as is consistent with our liability for transactions and chargebacks in
accordance with Card Association Rules. Considering that it has been over 4
months since the last chargeback was received, and over 7 months since the
merchant Agreement was terminated, Meritus will be releasing the full Reserve
balance of $3,036.31 to the client by no later than 9/15/2014.
The total amount collected in Reserves for [redacted] was $7,180.63. As a result of $3,891.96 being withdrawn from Reserves
to pay outstanding balances due on the merchant account, this client now has a
Reserve balance of $3,288.67. Per the terms of the merchant Agreement, the
Reserve Account can be held for the greater of i) 10 months after
termination/expiration of the Agreement or ii) for such longer period of time
as is consistent with our liability for transactions and chargebacks in accordance
with Card Association Rules. Considering that it has been over 4 months since
the last chargeback was received, and over 7 months since the merchant
Agreement was terminated, Meritus will be releasing the full Reserve balance of
$3,288.67 to the client by no later than 9/15/2014.

As per the merchant processing agreement (MPA) and program
guide the merchant was in a 3 year contract. 
Merchant...

was approved 3/19/2013.
The merchant was billed an early cancellation fee as
described in the Account Cancellation Form. 
The verbiage reads, “Termination of this Agreement prior to the
expiration of the initial Term or Renewal Term shall result in the assessment
of an ‘Early Cancellation Fee’ in an amount equal to the greater of (A) the average
monthly processing fees charged to the Merchant over the last 12 months (or
such shorter if Merchant for less than 12 months) multiplied by the remaining months
of the Agreement or (B) $495.00; in addition to all other amounts owed by
Merchant to Meritus…”
The merchant crossed-out sections of the Account
Cancellation Form without receiving our consent.  We enforced the fee as described.
In regards to processing debits, we have no records of this
functionality not working for the Merchants. 
However, without explanation, we received a request in September 2013 to
remove the debit function.  Furthermore,
the Merchant was billed debit access fees until January 2014 however; the
Merchant was reimbursed all fees.

Mr. [redacted],I have reviewed your accounts and see there were several communications with our retention team regarding the closure of your account and ETF. I do not see there was any escalation to resolved this internally. I do see a documented conversation showing that the signed contract was shared...

with you, showing acknowledgement of the terms and conditions. In this communication you stated that you could have signed it, but do not recall. In this communication string there is an acknowledgement that while the ETF may have been disclosed, it was in the fine print, and therefore not reviewed. I am happy to speak with you regarding this issue further. Please feel free to reach out to me directly regarding this issue.Best,[redacted]

Dear Mr. [redacted],
We are sorry to learn of your dissatisfaction with your overall experience. Our records indicate  the last refund was approved for processing on your account on 12/04/15, and our last communication with you was 12/15/15. We have not received any additional...

communication regarding any outstanding items since then. Please feel free to reach out to me directly to discuss with me your outstanding concern so we can ensure complete resolution.Sincerely,
[redacted]
[redacted]
Director, Customer Experience
Office             
+[redacted], x.[redacted]
FAX                
+[redacted]
Email             
[redacted]
[redacted]
[redacted] is registered in the [redacted] with
registered number [redacted] with its registered office at [redacted], [redacted]. Please refer to [redacted] 
for additional corporate and regulatory disclosures regarding members of the
[redacted].
The [redacted] archives and monitors outgoing and incoming
e-mail. The contents of this email, including any attachments, are confidential
to the ordinary user of the email address to which it was addressed. If you are
not the addressee of this email you may not copy, forward, disclose or
otherwise use it or any part of it in any form whatsoever. The [redacted]
accepts no liability for any errors or omissions arising as a result of
transmission.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]