PayPros LLC - DBA OpenEdge

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Our support were able to contact the consumer and talk through the billing misunderstanding The issue is now considered resolved with the consumer

Initial Business Response /* (1000, 5, 2015/06/30) */
Non-compliance fee notification was advised on the August statement and is itemized within the monthly statement received by each clientNon-compliance fees apply if any days in a month a client is considered non-compliantThe fee was
charged for May as compliancy was not achieved until 5/19/We have applied a credit of $as it appears the client was unclear on the processWe have worked to clarify in this regard with the clientThis matter has been resolved

The requested refund has been processed and the account has been confirmed closed Issue has been resolved with the consumer and is considered closed

This matter has been resolved directly with the customer Customer can reference case number *** if any additional questions arise

The consumer's account was closed in the month of March when the initial request was submitted The communication back to the consumer was not properly handled by the CSR handling the case and has been addressed with the CSR in the form of disciplinary action The account has been confirmed as closed

Initial Business Response /* (1000, 5, 2015/06/30) */
Non-compliance fee notification was advised on the August statement and is itemized within the monthly statement received by each clientNon-compliance fees apply if any days in a month a client is considered non-compliantThe
fee was charged for May as compliancy was not achieved until 5/19/We have applied a credit of $as it appears the client was unclear on the processWe have worked to clarify in this regard with the clientThis matter has been resolved

Complaint: [redacted]I am rejecting this response because:  [redacted] contacted me on 5/26/** and offered to refund me 3 months of fees. They said the...

refund would credit back to my bank account within 48 hours. I have given them a week to refund and have been checking my account everyday. So far no refund. Currently I am working with a lawyer on this issue as well and if I have to I will open up another complaint on Revdex.com.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: It was not a billing issue that was the problem-- it was about us wanting to close...

an account to which we had no further obligation, and their utter lack of response to my requests to see it done. This went on week after week after week... until I contacted Revdex.com. Then, and only then, did they answer my calls and emails.
Thanks, Revdex.com. Sincerely,[redacted]

Our support were able to contact the consumer and talk through the billing misunderstanding.  The issue is now considered resolved with the consumer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have resolved this issue directly with the consumer and is considered closed-positive.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]