Paymentwall, Inc.

This company is nothing but a hassle to deal withOver years I used this service, as it was the only option available, to make a few transactions with a gaming serviceToday I tried to perform another transaction, which was blocked by Paymentwall, IncOf which the only way offered to remedy the situation was to provide them with identity sensitive materialWhen I told them my concerns trusting people with personal information their response was "We would like to clarify that it is not our intention to expose your information to any risks" Unnecessarily obtaining information is exactly the definition of exposing information to risksI already had to clarify with *** ** *** that these transactions are me before *** ** *** fraud department wouldn't flag themIf the *** ** ***, the US's 2nd largest banking institution, hasn't notified Paymentwall that the charges are fraudulent why is Paymentwall demanding photo ID and an image of my credit card front and back due to fraudulent charge possibilities two years and almost a dozen transactions later? An earlier response from them was "We understand your concern and we share the same, that is why we have security and precautionary measures in place to make sure that your account information and data is kept confidential and secured at all times." Look at their reviews on here 100% negative, but I'm supposed to take their word for itOn the other hand my word, that I am who I say I am, requires a photocopy of my identification and credit cardMy account with the vendor is in good standing, *** ** *** is fine with the transactions, and I want to make a transactionWhy is some 4th party go between able to deny my transaction and hold my donation ability hostage for ransom of my personal information

I have been using their services to make donations for Black Desert OnlineI'm really impressed on how quickly they respond to my inquiriesI have never seen any other customer service like thatI am really impressed on how they do not just focus on providing excellent customer service, but they also make sure all your payment information are secureKeep up the good work!

Very good service overall

Paymentwall is a rip-off A payment I made to another business, processed by Paymentwall, was never credited & Paymentwall to my attempts to contact that scam outfit In short, my card coshows that Paymentwall took the funds from my card, but never paid the merchant I intended to pay in the 1st place Make sure that no payment you make to anyone goes thru Paymentwall I'm reporting Paymentwall to the US & state attorney general

The following is a copy of the initial complaint emailed to the Company in question: From: BlkAngl Leah Bradshaw-Koo ([email protected]) Sent: Saturday 6/25/*** 9:PM To: [email protected]; Good day, I was blocked from recharging my account today, Saturday, June 25, ***This is an error and I request immediate restoration of my account so that I may proceed with recharging my account in order to receive consecutive reward claims within Star Of Heroes LOY GamesI previously utilized a prepaid *** *** *** ending #***My *** Account is registered under my name and email addressMy PaymentWall IncCertificate# is ***This is a huge inconvenience for me and a simple apology isn't enoughI look forward to this matter being resolved as quickly as possible with proper compensation~ BlkAngl LBradshaw I received a response from the Company on Sunday, June 26, *** 4:AM requesting me to verify my account by submitting one of the following documents: * C

I have an *** account named "***"and it was banned due to a **$ payment wall issue, however the account itself is worth thousandsIts permanently banned and no matter what I do I cant seem to get a hold of payment wall to resolve the issueAnd I wont stand for being permanently bannedI am willing to pay the difference to get it back but I cant even get a hold of payment wall to do soIt's not worth all this trouble just for the collection of paymentwall to have a **$ gift card that wasnt used properly so I owe them **$ and they ban a several thousand dollar account permanently without warning!

I regularly use the system to pay for in-game currency in Rules of Survival, and I have absolutely no complaintsThe system is convenient, my questions are always immediately answered and shows excellent customer service, and I can be confident that my information is safe!

Why should I need to submit a photo of my passport and credit card to complete a simple online transaction? They certainly had no answer other than to verify my accountThey managed to pend the transaction with my bank, which has been cancelledNever would do business with anybody that uses them as a vendorThey claim they want to prevent fraud yet they want highly sensitive information sent

The issue is, I'm playing the online game World Of Warships and sometimes I purchase in game contents*** *, this year I decide to purchase in game contents called Santa Wanted, I chose the way of payment via Interactive because it's immediate deducted from my checking account, the first transaction went smoothly, the last one that day for the amount of CAD ***$ it looked like everything works as usual, I check my bank account the funds where transfered as well email of confirmation I receive, after that I checked in game contents wasn't there, that rais a suspicious, I wait 2h still nothing I contact the customer seevice send a ticket, after days got an answer saying they will look into it, more days passed they answered the transaction didn't went true,I said that is not possible because I have the bank statement as well I provided to them they requested, than they said there payment partner (Paymentwall) messed up something, and told me I have to step in contact with t

I am a non credit card user from PhilippinesAnd that's makes it hard to purchase onlineI have been a reader of anime since college until now from SpottoonJust to make it shortThis Spottoon website finally have Paymentwall on their payment page, on which offer no credit/debit card option and accept my prepaid cardsWell, I never been this satisfied when in terms of online payment but this company really helps me a lot

Payment Wall is the absolute worst company to work withThey keep asking for my ID and my CC numbers front and backI sent them the pictures with the stuff blocked out like I was asked toFIVE TIMES ! I have sent them to them and they STILL need more verificationSo now Black Desert Online has lost more money because of this company This is the type of email I keep getting from them or the ones telling me my account will stay locked I have saved all of these emails toPaymentwall
05/14/03:AM
Hello,
Thank you for your responseTo finalize the verification, we still would need the front part of your card wherein the FIRST and the LAST digits are showingThe requirements set to provide the documents at its best condition possible and corresponding to the requirements set is required to establish the integrity of your documents for verificationThank you for your patienceRegards,
Paymentwall Verification Team

The other review below is spot on but misses a key pointThey threaten you via email that if you don't provide a driver's license and photocopy of your credit card they will ban your PAID FOR SERVICE
"Fraudulent companyThey accept a payment, fail to deliver the product, then tell me they need photo id? NEGATIVEYou do not need photo id to purchase video game points."
Comment from the Business is
This transaction has already been refundedThe customer's payment was declined due to his refusal to comply with the company's verification procedure
by Business on 2/13/
We don't care about the refund, we care about your email threats for Personally Identifiable Information via ransom of our paid for services

My son plays a game online called *** my husband and I tried purchasing game money for him through the gameThey use Paymentwallfor a $charge they are asking for a copy of my husband's ID and proof on a charge/ refundFirst of all the charge never went throughmy bank has not records of them ever trying to present any chargenow they have blocked my son's account and will not let us use another form of payment like ***until we send them the infoSorry am not willing to send someone my ID onlinereally for $customer/ support only sends the say response and will not actually answer your questionsI truly hope *** drops the company

paymentwall service is really great! they always answer the questions that I have and explain it to me in a way that I can understandi would definitley use paymentwall again!
-*** *

For almost one week I've attempted to purchase an $* app with this company as the middle man in the transactionDespite repeated attempts and slow delays with customer service, I've still yet to be able to to complete the purchaseIt's unacceptable to not be able to purchase a product, due to the interference of a 3rd party companyI sent information including photos of IDs and credit card to their "anti-fraud" team, yet for all I know they could be perpetrating the fraud themselvesThis company should be shut down entirelyI'm writing to ***, as well as the owners of the app I attempted to purchase to let them know I was unable to purchase, because of this terrible "service"

Simply amazingWhile trying to do a routine transaction, as I have done before with the same PaymentWall client, they denied the transaction and requested additional informationAs others have said the documents they requested were identity sensitivePer their instructions I sent them copies of redacted (removing sensitive details) of the documents and they still demanded the documents in their entirety without redactionsThe likelihood of this resulting in an identity theft or other fraud is simply off the chartsI have never in my entire life heard of such an absurd requestI reported this to my credit card company as well as *** and *** to let them known about a vendor who is acting so unethically

They back up their clients when they steal your money and don't fulfill their end of the agreementBeware of any merchant using their services

My payments are smoothly processed and confidently, my info be secured through 3ds serviceCheers!

Complaint: ***I am rejecting this response because:
this does not explain why a physical card bought directly from *** is receiving the same errorsNumerous attempts and emails were sent asking why they are getting rejected and getting the same errors as my initial complaint Sincerely,*** ***

This company values integrityThey're asking identification for verification purposes onlyAnd once your account is already verified, your transactions can be procesed smoothly