Payfirma Corporation

Signed up with PAYFIRMA months agoTheir representative assured us that their pricing is as follows: "Our pricing is very simpleWe charge $19/month to use our PAYHQ platform and we simply markup up the credit card rates by 0.50% on the raw costs of the card type" In the past months we have not had a chance to process any credit card transactions yet, but as it turned out we we were charged $in addition to the disclosed monthly $fee When we asked PAYFIRMA about these charges, they said they can fix the set up so that only $is charged, but they cannot refund the fees that were already charged We realize that we should've examined the fine print on the contract, however payfirma's representative should have disclosed all the fees, not just oneObviously, all he cared about was the sale, never heard from him after signing We never got to process card transactions with PAYFIRMA, but I am certain that if we had, there would be more hidden fees turning up every step of the way So far we got charged $and PAYFIRMA is intending to charge a $cancellation fee for absolutely no services provided by them I hope this review helps others, seeking merchant services, turn to a better company than PAYFIRMA

These guys are the best payments company in CanadaThey just take care of customersEvery company has issues, these guys actually care about solving them

Signed up with PAYFIRMA 3 months ago. Their representative assured us that their pricing is as follows:
"Our pricing is very simple. We charge $19/month to use our PAYHQ platform and we simply markup up the credit card rates by 0.50% on the raw costs of the card type"
In the past 3 months we have not had a chance to process any credit card transactions yet, but as it turned out we we were charged $144.90 in addition to the disclosed monthly $19.00 fee.
When we asked PAYFIRMA about these charges, they said they can fix the set up so that only $19.00 is charged, but they cannot refund the fees that were already charged.
We realize that we should've examined the fine print on the contract, however payfirma's representative should have disclosed all the fees, not just one. Obviously, all he cared about was the sale, never heard from him after signing.
We never got to process card transactions with PAYFIRMA, but I am certain that if we had, there would be more hidden fees turning up every step of the way.
So far we got charged $201.90 and PAYFIRMA is intending to charge a $295 cancellation fee for absolutely no services provided by them.
I hope this review helps others, seeking merchant services, turn to a better company than PAYFIRMA.